We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... If you'd like more details, please read our Privacy Policy:
We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... If you'd like more details, please read our Privacy Policy:
Head of Customer Support
New York, NY · On-site
We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... If you'd like more details, please read our Privacy Policy: -privacy-policy/
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Head of Customer Support
New York, NY · On-site
We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... If you'd like more details, please read our Privacy Policy: -privacy-policy/
Head of Customer Support
Manhattan, NY · On-site
We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... If you'd like more details, please read our Privacy Policy:
Head of Customer Support
Manhattan, NY · On-site
We are looking for a Head of Customer Support to join our team. You'll be responsible for building ... If you'd like more details, please read our Privacy Policy:
Senior Project Manager-R&D New Product Development
Morris Plains, NJ · On-site
$150 - $200/hr
Senior Project Manager-R&D New Product Development Morris Plains, NJ, United States (Hybrid) This ... Manage all activities of the New Product Development Process phases: Ideation, Scoping, Concept ...
Senior Project Manager-R&D New Product Development
Morris Plains, NJ · On-site
$150 - $200/hr
Senior Project Manager-R&D New Product Development Morris Plains, NJ, United States (Hybrid) This ... Manage all activities of the New Product Development Process phases: Ideation, Scoping, Concept ...
Head of Talent
Manhattan, NY · On-site
$150 - $200/hr
Eagerness to work at a startup: you want ownership of an entire function, you\'re comfortable being the only talent person in the room, and you\'d rather build the machine than operate inside one
Head of Talent
Manhattan, NY · On-site
$150 - $200/hr
Eagerness to work at a startup: you want ownership of an entire function, you\'re comfortable being the only talent person in the room, and you\'d rather build the machine than operate inside one
Head of Global Labelling
Manhattan, NY · On-site
$150 - $200/hr
R-280666**Head of Global Labelling****The Role**CSL Seqirus' influenza vaccine portfolio reaches millions of people every year, and every one of those products depends on labelling that ...
Head of Global Labelling
Manhattan, NY · On-site
$150 - $200/hr
R-280666**Head of Global Labelling****The Role**CSL Seqirus' influenza vaccine portfolio reaches millions of people every year, and every one of those products depends on labelling that ...
Head of strategy & BizOps
Manhattan, NY · On-site
$200 - $250/hr
We are hiring a Head of Strategy & Business Operations to be a true extension of the founding team ... You'd work directly alongside the founders, making the tougher operational and strategic calls with ...
Head of strategy & BizOps
Manhattan, NY · On-site
$200 - $250/hr
We are hiring a Head of Strategy & Business Operations to be a true extension of the founding team ... You'd work directly alongside the founders, making the tougher operational and strategic calls with ...
Head of Product
New York, NY · On-site
$254K - $266K/yr
... D or beyond (or equivalent: grew through hypergrowth, e.g. 30 → 300 people) * You come from an ... Tens of thousands of nonprofits already onboarded including American Cancer Society, Memorial Sloan ...
Head of Product
New York, NY · On-site
$254K - $266K/yr
... D or beyond (or equivalent: grew through hypergrowth, e.g. 30 → 300 people) * You come from an ... Tens of thousands of nonprofits already onboarded including American Cancer Society, Memorial Sloan ...
Head of Engineering, Foundations
Manhattan, NY · On-site
$250/hr
You'd be deciding how that works here. As a Head of Engineering here, you'd be expected to personally ship, not just direct. Responsibilities: * Hire, coach, and grow a small team of high-performing ...
Head of Engineering, Foundations
Manhattan, NY · On-site
$250/hr
You'd be deciding how that works here. As a Head of Engineering here, you'd be expected to personally ship, not just direct. Responsibilities: * Hire, coach, and grow a small team of high-performing ...
Head of Engineering, Foundations
Manhattan, NY · On-site
$250/hr
You'd be deciding how that works here. As a Head of Engineering here, you'd be expected to personally ship, not just direct. Responsibilities: * Hire, coach, and grow a small team of high-performing ...
Head of Engineering, Foundations
Manhattan, NY · On-site
$250/hr
You'd be deciding how that works here. As a Head of Engineering here, you'd be expected to personally ship, not just direct. Responsibilities: * Hire, coach, and grow a small team of high-performing ...
Head of Marketing
New York, NY · On-site
$170K - $200K/yr
Our ARR has 10x'd to 3M in the past few months. Our team of 8 is based in SoHo. We're engineers and ... The role As Head of Marketing, you'll design and own every aspect of the marketing function at ...
Head of Marketing
New York, NY · On-site
$170K - $200K/yr
Our ARR has 10x'd to 3M in the past few months. Our team of 8 is based in SoHo. We're engineers and ... The role As Head of Marketing, you'll design and own every aspect of the marketing function at ...
Head of Legal
Manhattan, NY · On-site
$200 - $250/hr
D. from an ABA-accredited law school * Bar admission (New York license preferred) * 3-5+ years of legal experience, with at least 3 years in a corporate law setting or as a Head of Legal for a ...
Head of Legal
Manhattan, NY · On-site
$200 - $250/hr
D. from an ABA-accredited law school * Bar admission (New York license preferred) * 3-5+ years of legal experience, with at least 3 years in a corporate law setting or as a Head of Legal for a ...
Head of Design
New York, NY · On-site +1
We're looking for a Head of Design to shape the next chapter of the Dataiku brand. This is more ... work, we'd love to meet you. The Opportunity Reporting to the VP of Brand & Corporate Marketing ...
Head of Design
New York, NY · On-site +1
We're looking for a Head of Design to shape the next chapter of the Dataiku brand. This is more ... work, we'd love to meet you. The Opportunity Reporting to the VP of Brand & Corporate Marketing ...
Head of Engineering, Foundations
New York, NY · On-site
$280K/yr
You'd be deciding how that works here. As a Head of Engineering here, you'd be expected to personally ship, not just direct. Responsibilities: * Hire, coach, and grow a small team of high-performing ...
Head of Engineering, Foundations
New York, NY · On-site
$280K/yr
You'd be deciding how that works here. As a Head of Engineering here, you'd be expected to personally ship, not just direct. Responsibilities: * Hire, coach, and grow a small team of high-performing ...
You'd be deciding how that works here. As a Head of Engineering here, you'd be expected to personally ship, not just direct. Responsibilities: * Hire, coach, and grow a small team of high-performing ...
You'd be deciding how that works here. As a Head of Engineering here, you'd be expected to personally ship, not just direct. Responsibilities: * Hire, coach, and grow a small team of high-performing ...
Head of Design
Manhattan, NY · On-site
We're looking for a Head of Design to shape the next chapter of the Dataiku brand. This is more ... work, we'd love to meet you. The Opportunity Reporting to the VP of Brand & Corporate Marketing ...
Head of Design
Manhattan, NY · On-site
We're looking for a Head of Design to shape the next chapter of the Dataiku brand. This is more ... work, we'd love to meet you. The Opportunity Reporting to the VP of Brand & Corporate Marketing ...
Head of Design
New York, NY · On-site +1
We're looking for a Head of Design to shape the next chapter of the Dataiku brand. This is more ... work, we'd love to meet you. The Opportunity Reporting to the VP of Brand & Corporate Marketing ...
Head of Design
New York, NY · On-site +1
We're looking for a Head of Design to shape the next chapter of the Dataiku brand. This is more ... work, we'd love to meet you. The Opportunity Reporting to the VP of Brand & Corporate Marketing ...
Head of Partnerships
Manhattan, NY · On-site
$200 - $250/hr
We 5x'd revenue last year and plan to do it again in 2026. The team is small, senior, and ships ... You'll report directly to the Head of GTM Strategy. What You'll Do * Own our channel partnerships.
Head of Partnerships
Manhattan, NY · On-site
$200 - $250/hr
We 5x'd revenue last year and plan to do it again in 2026. The team is small, senior, and ships ... You'll report directly to the Head of GTM Strategy. What You'll Do * Own our channel partnerships.
Head of Operations
New York, NY · On-site
$250K/yr
What You'll Do As Vessel's Head of Operations, you will own the end to end physical delivery of ... Life, AD&D, and Disability Insurance, plus Critical Illness and Accident Insurance * Weekly lunches ...
Head of Operations
New York, NY · On-site
$250K/yr
What You'll Do As Vessel's Head of Operations, you will own the end to end physical delivery of ... Life, AD&D, and Disability Insurance, plus Critical Illness and Accident Insurance * Weekly lunches ...
Head of Engineering, Foundations
Manhattan, NY · On-site
$250/hr
You'd be deciding how that works here. As a Head of Engineering here, you'd be expected to personally ship, not just direct. Responsibilities * Hire, coach, and grow a small team of high-performing ...
Head of Engineering, Foundations
Manhattan, NY · On-site
$250/hr
You'd be deciding how that works here. As a Head of Engineering here, you'd be expected to personally ship, not just direct. Responsibilities * Hire, coach, and grow a small team of high-performing ...
Head Of R D information
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Full-time
Re-posted 3 days ago
Job description
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day.
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player's voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support toolsÂ
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United StatesÂ
We respect your privacy and will treat your data confidential as part of the recruitment process. If you'd like more details, please read our Privacy Policy:
https://www.pulsegames.org/candidate-privacy-policy/