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Head Of Fraud Risk Jobs in Nebraska (NOW HIRING)

Union Bank & Trust

CST Specialist 1

Lincoln, NE · On-site

$14.75 - $19.50/hr

Evaluate risk based on account review and appropriate discovery with each caller to increase ... Assess probable fraudulent situations quickly, both a caller who is attempting a form of fraud, or ...

Hibbett Retail, Inc.

Sales Associate

Norfolk, NE

$13.50 - $16.22/hr

... of potential fraud risk. SUPERVISORY RESPONSIBILITIES * There are no supervisory responsibilities for this role. QUALIFICATIONS * 0-2 years of customer service experience. * Excellent interpersonal ...

Hibbett Retail, Inc.

Sales Associate

Chadron, NE

$13.50 - $16.22/hr

... of potential fraud risk. SUPERVISORY RESPONSIBILITIES * There are no supervisory responsibilities for this role. QUALIFICATIONS * 0-2 years of customer service experience. * Excellent interpersonal ...

Hibbett Retail, Inc.

Sales Associate

Columbus, NE

$13.50 - $16.22/hr

... of potential fraud risk. SUPERVISORY RESPONSIBILITIES * There are no supervisory responsibilities for this role. QUALIFICATIONS * 0-2 years of customer service experience. * Excellent interpersonal ...

Hibbett Retail, Inc.

Sales Associate

Scottsbluff, NE

$13.50 - $16.22/hr

... of potential fraud risk. SUPERVISORY RESPONSIBILITIES * There are no supervisory responsibilities for this role. QUALIFICATIONS * 0-2 years of customer service experience. * Excellent interpersonal ...

Hibbett Retail, Inc.

Sales Associate

Lexington, NE

$13.50 - $16.22/hr

... of potential fraud risk. SUPERVISORY RESPONSIBILITIES * There are no supervisory responsibilities for this role. QUALIFICATIONS * 0-2 years of customer service experience. * Excellent interpersonal ...

Hibbett Retail, Inc.

Sales Associate

Beatrice, NE

$13.50 - $16.22/hr

... of potential fraud risk. SUPERVISORY RESPONSIBILITIES * There are no supervisory responsibilities for this role. QUALIFICATIONS * 0-2 years of customer service experience. * Excellent interpersonal ...

Hibbett Retail, Inc.

Sales Associate

Grand Island, NE

$13.50 - $16.22/hr

... of potential fraud risk. SUPERVISORY RESPONSIBILITIES * There are no supervisory responsibilities for this role. QUALIFICATIONS * 0-2 years of customer service experience. * Excellent interpersonal ...

Hibbett Retail, Inc.

Sales Associate

North Platte, NE

$13.50 - $16.22/hr

... of potential fraud risk. SUPERVISORY RESPONSIBILITIES * There are no supervisory responsibilities for this role. QUALIFICATIONS * 0-2 years of customer service experience. * Excellent interpersonal ...

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Head Of Fraud Risk information

What does a head of fraud risk do?

A Head of Fraud Risk is responsible for overseeing an organization’s strategies and operations to prevent, detect, and manage fraud. They lead teams that analyze data, identify risks, and implement controls to protect the company from fraudulent activities. Their duties also include developing policies, ensuring regulatory compliance, and collaborating with other departments to respond to emerging threats. Ultimately, their goal is to minimize financial loss and safeguard the organization’s reputation.

What are the key skills and qualifications needed to thrive as a head of fraud risk, and why are they important?

To thrive as a Head Of Fraud Risk, you need deep expertise in risk management, data analytics, and fraud prevention strategies, typically supported by a background in finance, business, or a related field. Proficiency with fraud detection platforms, data analysis tools like SQL or Python, and relevant certifications such as CFE (Certified Fraud Examiner) are highly valued. Strong leadership, strategic thinking, and effective communication skills are essential for guiding teams and influencing organizational policy. These abilities are crucial to proactively identify, mitigate, and manage fraud risks, safeguarding the organization’s assets and reputation.

How does the head of fraud risk collaborate with other departments to develop and implement effective fraud prevention strategies?

The Head of Fraud Risk works closely with teams across the organization, including compliance, IT, legal, and operations, to develop comprehensive fraud prevention strategies. They regularly coordinate with these departments to identify vulnerabilities, share intelligence on emerging threats, and ensure that controls are effectively integrated into business processes. Collaboration often involves leading cross-functional meetings, conducting joint risk assessments, and providing training or guidance on fraud awareness. This teamwork is essential for creating a unified approach to mitigating fraud risk and responding swiftly to incidents.

What is the difference between Head Of Fraud Risk vs Fraud Analyst?

AspectHead Of Fraud RiskFraud Analyst
Required CredentialsAdvanced degrees, certifications like CFE or CPA, leadership experienceBachelor's degree, certifications like ACFE or relevant training
Work EnvironmentStrategic planning, team leadership, cross-department collaborationData analysis, investigation, reporting
Employer & Industry UsageFinancial institutions, e-commerce, large corporationsBanking, retail, online platforms

The Head Of Fraud Risk oversees the entire fraud prevention strategy, managing teams and setting policies, while the Fraud Analyst focuses on investigating fraud cases and analyzing data. Both roles require relevant certifications, but the Head Of Fraud Risk operates at a strategic level, whereas the Fraud Analyst is more hands-on with daily investigations.

What cities in Nebraska are hiring for Head Of Fraud Risk jobs?

Cities in Nebraska with the most Head Of Fraud Risk job openings:

Head Of Fraud Risk jobs near you

CST Specialist 1

Union Bank & Trust Company

Lincoln, NE • On-site

Full-time

Re-posted 6 days ago

Job description

Position Summary: The Customer Support Specialist 1 educates and assists customers with account inquiries as well as product and service-related issues; assistance is provided primarily over the phone, but can include chat, email or Secure Message Center in a limited capacity. Specialist is a problem solver and completes applicable documentation while providing an excellent experience.
This role is eligible for hybrid work from home opportunity under the work from home guidelines up to one day per week upon completion of onboarding.
Shifts Available:
  • Full-Time (40 hours), Monday - Friday 9:00 AM - 5:45 PM with Wednesday Off and 8:30 AM - 5:00 PM on Saturday, Off Sunday.

Essential Functions:
  • Educate and assist customers with account inquiries, product, and service-related issues or transactions primarily over the phone, through online chat, and email on occasion.
  • Responsible for assisting customers in 3 phone queues including Customer Support, Debit Card, and UBTgo as well as maintaining appropriate knowledge of products, fees and policies, promotions and technical support skills necessary for the assigned queue.
  • Identify, educate and document Fraud/Compliance Issues and provide resolution to our customers and serve as a liaison to Compliance Department for additional follow-up and reporting.
  • Participate in outbound projects to include online follow up and fraud alerts; additional outbound projects as needed.
  • Document and maintain account maintenance requests efficiently and accurately.
  • Knowledge and proven technical skills to efficiently troubleshoot and resolve customer issues, in a timely manner.
  • Acquire general knowledge of departments such as Deposit Services, Electronic Banking, Customer Service, Operations and Loan Collections for effective problem resolution.
  • Acquire extensive understanding of banking specific systems and customer retail applications including Navigator, BPM, Client Central, Right Now, Director, UBTgo UBTBusiness online, Bill Pay, UPP, FTNI, Visa Online, Verified by Visa, Centrix, Launch Compass (Zelle), Okta, and Deluxe.
  • Evaluate risk based on account review and appropriate discovery with each caller to increase various banking limits up to your approved amount. Remove suspensions due to NSF or inactivity from Zelle, dual approve debit card increases up to $15,000 and mobile deposit exception increases up to $25,000.
  • Assess probable fraudulent situations quickly, both a caller who is attempting a form of fraud, or a situation our customer may be defrauded in, and educate accordingly. Collaborate with Financial Crimes workgroup regarding such scenarios.
  • Manage time effectively to meet department expectations regarding productivity.
  • Educate and assist customers with inquiries regarding bank communication and Marketing promotions.
  • Build customer relationships to uncover account and lending needs, proactively.
  • Participate in ongoing trainings, coaching, and meetings to ensure continued growth, proactively.
  • Assist UBT employees with their inquiries in all queues.
  • Promote Union Bank's customer service philosophy.
  • Participate in ongoing product and sales training.
  • Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
  • Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
  • Performs other job-related duties or special projects as assigned.
  • Regular and reliable attendance is an essential function of this position.

Qualifications:
  • At least 1 year experience in a Call Center or Customer Service position preferred.
  • Fluent in Spanish strongly preferred.
  • Prior bank experience and/or knowledge of Union Bank's products, services preferred.
  • Proficient in Microsoft Word, Excel and in working with other financial software.

Preferred Talents:
  • Effective communicator
  • Positive and people focused
  • Organized and time efficient
  • Computer program and software problem solver
  • Deadline driven
  • Self-directed and takes initiative

Working Environment:
Sedentary work lifting - occasionally lifting and/or carrying up to 25 pounds.
Indoor work-not exposed to outdoor elements or hazards.
This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.
PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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