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Head Of Client Services Jobs in Basking Ridge, NJ

Sago

Client Services Manager

New York, NY · On-site

We're a team of innovators, strategists, and problem-solvers, passionate and inspired thinkers, who ... As a Client Services Manager at our focus group facility, your leadership role is multifaceted ...

Sago

Client Services Manager

New York, NY · On-site

$60K/yr

We're a team of innovators, strategists, and problem-solvers, passionate and inspired thinkers, who ... As a Client Services Manager at our focus group facility, your leadership role is multifaceted ...

Sago

Client Services Manager

New York, NY

$60K/yr

We're a team of innovators, strategists, and problem-solvers, passionate and inspired thinkers, who ... As a Client Services Manager at our focus group facility, your leadership role is multifaceted ...

Attain

Client Services Lead

New York, NY · On-site

We are hiring this role to be based out of either Chicago, IL or New York, NY. At the moment, we ... Reporting to the Associate Director of Client Services, you will be responsible for the end-to-end ...

Attain

Client Services Lead

New York, NY · On-site

We are hiring this role to be based out of either Chicago, IL or New York, NY. At the moment, we ... Reporting to the Associate Director of Client Services, you will be responsible for the end-to-end ...

Applecart

Director, Client Services

New York, NY · On-site

We are hiring a Director, Client Services in our New York City office. About the Role: We're ... Head of Product at Moat, Oracle's online ad measurement platform, a former senior White House ...

Applecart

Director, Client Services

New York, NY · On-site

We are hiring a Director, Client Services in our New York City office. About the Role: We're ... Head of Product at Moat, Oracle's online ad measurement platform, a former senior White House ...

Applecart

Director, Client Services

New York, NY

We are hiring a Director, Client Services in our New York City office. About the Role: We're ... Head of Product at Moat, Oracle's online ad measurement platform, a former senior White House ...

Maiden Home

Director, Client Services

Manhattan, NY · On-site

$160K - $210K/yr

We're seeking a Director of Client Services to lead and elevate the end-to-end client experience for Maiden Home. This leader will set the standard for our luxury experience across pre-sale ...

Maiden Home

Director, Client Services

Manhattan, NY · On-site

We're seeking a Director of Client Services to lead and elevate the end-to-end client experience for Maiden Home. This leader will set the standard for our luxury experience across pre-sale ...

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All JobsHead Of Client Services JobsHead Of Client Services Jobs in Basking Ridge, NJ

Head Of Client Services information

See Basking Ridge, NJ salary details

$39.7K

$93.7K

$168K

How much do head of client services jobs pay per year?

As of Aug 21, 2026, the average yearly pay for head of client services in Basking Ridge, NJ is $93,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $112,800.00 per year, depending on experience, location, and employer.

What does a head of client services do?

A Head of Client Services leads the client services team within an organization, ensuring excellent service delivery and strong client relationships. They oversee client onboarding, manage high-level client communications, and develop strategies to improve customer satisfaction and retention. This role often involves supervising account managers, analyzing client feedback, and collaborating with other departments to meet client needs. The Head of Client Services also plays a key role in resolving complex client issues and ensuring the team's performance aligns with organizational goals.

How does the head of client services typically collaborate with other departments to ensure client satisfaction?

The Head of Client Services works closely with teams such as sales, marketing, product development, and operations to deliver a seamless client experience. This role often serves as the bridge between clients and internal teams, communicating client feedback, setting service expectations, and coordinating responses to client needs. Regular cross-departmental meetings and collaborative problem-solving are essential for addressing challenges and ensuring that client requirements are met efficiently. Strong communication and relationship-building skills are crucial for successfully managing these collaborations.

What are the key skills and qualifications needed to thrive as a head of client services, and why are they important?

To thrive as a Head Of Client Services, you need strong leadership, client relationship management, and strategic planning abilities, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, project management tools, and data analytics software is highly beneficial. Exceptional communication, problem-solving, and team-building skills help you effectively manage client expectations and lead service teams. These skills ensure client satisfaction, drive business growth, and maintain long-term partnerships.
Head Of Client Services jobs near you
Infographic showing various Head Of Client Services job openings in Basking Ridge, NJ as of June 2026, with employment types broken down into 4% As Needed, 78% Full Time, 14% Part Time, 2% Contract, and 2% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,726 per year, or $45.1 per hour.

Client Services Manager

Sago

New York, NY • On-site

Full-time, Part-time

Re-posted 24 days ago

Job description

Sago is a global leader in market research and data solutions, committed toconnectinghuman answers to business questions.The world is transforming, and Sago is continuously reaching new heights, redefining our solutions beyond our clients' wildest expectations, and making it smarter, faster, and easier to gain insights that matter.

We're a team of innovators, strategists, and problem-solvers,passionateand inspired thinkers, who celebrate our wins. Vibrantleaderswho empower our colleagues and innovate the Market Research industry.Curiouslearners,constantly finding new ways to transform.Boldthinkers andauthenticteam members who show up to work every day being ourselves, never afraid of new ideas or opinions - because we believe they matter.
As a Client Services Manager at our focus group facility, your leadership role is multifaceted, encompassing the orchestration of smooth and efficient facility operations. You will be responsible for the main flow of administrative and operational aspects. Anticipating and meeting client needs is paramount. Your hands-on involvement in managing staff, coordinating logistics, coupled with a commitment to delivering exceptional customer service, will contribute not only to the success of individual in person projects but also to the facility's overall reputation in the competitive market research industry. This position is 100% in-person, in our facility in New York City, reporting to the Facility Director.

  • Foster positive onsite experiences to drive return business.
  • Serve as a dedicated on-site concierge in the local Facility, fostering a welcoming atmosphere and delivering outstanding customer service.
  • Proactively identify and promptly address any signs of client dissatisfaction or a potential decline in trust, fostering a positive and responsive approach to client concerns.
  • Lead Team of Facility Supervisor(s), Site Supervisor(s), and Client Service Representatives (CSR).
  • Supervise staff to ensure the highest level of client and respondent satisfaction.
  • Ensure they uphold consistency, efficiency, and attention to detail.
  • Work with Facility Director (FD) in the training and development of employees.
  • Assists FD in providing continuous feedback and career coaching.
  • Supports FD in annual formal employee evaluations/performance reviews for full-time and part-time staff.
  • Operational Oversight:
    • Effectively delegate tasks to facility staff, ensuring a comprehensive understanding of the client's expectations and project nuances.
    • Oversee the execution of hospitality and administrative functions within the facility, ensuring seamless management and efficient operation.
    • Coordinate with outside vendors to ensure timely delivery of client needs to a high standard.
    • Assist in basic IT/AV issues and report problems to the AV/IT Department.
    • Provide secondary support to Project Managers with in-house project client services and client feedback.
    • Maintain the facility and collaborate with property management and approved vendors.
  • Project Execution and Administrative Tasks:
    • Review all project materials at project kick off to understand the scope.
    • Attend kick-off calls with clients.
    • Engage in thorough communication with clients ahead of research initiatives, to ensure all needs are collected for projects.
    • Follow all set facility project execution protocols including paperwork, client welcome and staff briefings.
    • Ensure client food service and day of requests are fully addressed.
    • Assure all participant compensation is processed and reports are accurate.
    • Assist in the preparation and/or review of invoice requests, ensuring accuracy and complete all necessary aspects of project close out.
    • Perform any or all CSR duties when appropriate and necessary.
    • Schedule participants in internal platform systems for room rentals.
  • Other duties as assigned.
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About FocusGroupJobs

Sourced by ZipRecruiter

FocusGroupJobs, based in Iselin, NJ, US, is a leading company in the market research industry. Functioning via their official website focusgroup.com, the firm connects businesses with their target audience to gather valuable insights. They specializes in organizing and conducting focus group discussions, offering businesses with crucial consumer opinions to help shape products, services, or advertising strategies. Since its foundation, the company has prioritized maintaining quality services and representing the diverse interests of the consumer world.

Industry

Marketing

Company size

51 - 200 Employees

Headquarters location

Iselin, NJ, US

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