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Head Customer Success Jobs in Center Line, MI (NOW HIRING)

Max AI, Inc.

Full-Stack Engineer

Birmingham, MI

$140K - $220K/yr

Our Head of AI has been doing AI research at MIT and Caltech for over 10 years. And our Head of ... Working closely with a small, high-impact team while directly engaging with customers to facilitate ...

Max AI, Inc.

Full-Stack Engineer

Birmingham, MI · On-site

$140K - $220K/yr

Our Head of AI has been doing AI research at MIT and Caltech for over 10 years. And our Head of ... Working closely with a small, high-impact team while directly engaging with customers to facilitate ...

Maxcare

Full-Stack Engineer

Birmingham, MI · On-site

$140 - $220/hr

Our Head of AI has been doing AI research at MIT and Caltech for over 10 years. And our Head of ... Working closely with a small, high-impact team while directly engaging with customers to facilitate ...

Brose

Head of Logistics Planning

Auburn Hills, MI · On-site

... success. Your tasks * Lead the logistics planning team in developing and implementing end-to-end logistics processes for new product launches, from supplier through customer delivery, including ...

Showcase

Assistant Manager

Auburn Hills, MI · On-site

$16.50 - $20/hr

A strong customer service environment * Execution mechandising standard and all other operation ... A Canadian success story, Showcase has expanded over the past 22 years and is now coast-to-coast in ...

TechCollect

Developer

Rochester, MI · On-site

... head-on. Located in the vibrant downtown Rochester, MI, our team enjoys access to fantastic ... the success of our customers. Responsibilities * SDLC Ownership: Responsible for executing the ...

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Showing results 21-40

All JobsHead Customer Success JobsHead Customer Success Jobs in Center Line, MI

Head Customer Success information

See Center Line, MI salary details

$36.2K

$114.1K

$168.1K

How much do head customer success jobs pay per year?

As of Sep 4, 2026, the average yearly pay for head customer success in Center Line, MI is $114,056.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,700.00 and $136,700.00 per year, depending on experience, location, and employer.

What does a head of customer success do?

A Head of Customer Success leads the customer success team and is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance customer satisfaction, retention, and loyalty. This role often involves collaborating with other departments, analyzing customer feedback, and driving initiatives that improve the overall customer experience. Additionally, the Head of Customer Success sets performance goals, mentors team members, and helps resolve high-level customer issues.

What are the key skills and qualifications needed to thrive as a head of customer success?

To thrive as a Head of Customer Success, you need expertise in customer relationship management, data analysis, leadership, and a proven track record in SaaS or client-facing roles, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms like Salesforce or HubSpot, customer success software such as Gainsight or Totango, and experience with analytics tools are typically required. Exceptional communication, strategic thinking, and team leadership skills help build strong client relationships and drive retention. These capabilities are crucial for maximizing customer satisfaction, reducing churn, and achieving business growth.

What are some common challenges faced by a head of customer success, and how can they be addressed?

A Head of Customer Success often navigates challenges such as aligning customer needs with company objectives, managing a diverse team, and ensuring consistent customer satisfaction across different segments. Balancing proactive engagement with reactive support is key, as is implementing scalable processes that allow the team to handle growth without compromising service quality. Regular cross-functional collaboration with sales, product, and support teams helps address customer feedback and drive continuous improvement. Leveraging customer data and feedback tools can also provide valuable insights to preempt issues and enhance the customer journey.

What are the most commonly searched types of Customer Success jobs in Center Line, MI?

The most popular types of Customer Success jobs in Center Line, MI are:

What job categories do people searching Head Customer Success jobs in Center Line, MI look for?

The top searched job categories for Head Customer Success jobs in Center Line, MI are:

What cities near Center Line, MI are hiring for Head Customer Success jobs?

Cities near Center Line, MI with the most Head Customer Success job openings:

Head Customer Success jobs near you

Core Crew (Front Desk & Sales) - Birmingham, MI

[solidcore]

Birmingham, MI • On-site

$16/hr

Part-time

Re-posted 25 days ago

Job description

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]'s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.
You will be responsible for...
  • Bringing [solidcore]'s client experience acronym, CORE, to life by: C: connecting with a warm welcome and using the client's name, O: opening up connections to the community, R: recognizing efforts in class, milestones, and achievements, and E: educating about offers and thanking them for coming
  • Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
  • Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions
  • Performing routine client-facing system tasks, including new account set-up, scheduling / cancelling / rebooking classes, package purchases, and other general account needs as requested
  • Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
  • Assisting the Head Coach Community Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
  • Notifying the Head Coach Community Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Head Coach Community Manager to respond appropriately
  • Quickly addressing any maintenance or equipment issues that are visible to clients
  • Following up with client lists in Axle to meet monthly sales quota
  • Responding to client emails
  • Alerting coaches about client milestones and setting up the celebration board

What we need from you
  • High school education, some college preferred
  • This is a part-time hourly position
  • Ability to lift up to 30 pounds and walk through all areas of the studio
  • Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours

What skills & experience you'll bring to us
  • Excellent interpersonal and communication skills
  • Outstanding customer service skills
  • Strong organizational skills
  • Careful attention to detail
  • Must be willing to initiate tasks and perform duties without direction
  • Ability to stand for long durations of time
  • 1 year sales experience preferred
  • MBO experience preferred
  • Passion for fitness, wellness, and the [solidcore] brand

Compensation & Benefits
  • $16.00/hour plus opportunities to earn sales commission
  • Free drop in classes

[solidcore] is a national boutique fitness company with 100+ studios across the country. Our signature workout is 50 minutes of low-impact, high-intensity strength training: the lights are low and the music is loud. At [solidcore], we are passionately dedicated to the growth and development of our team and strive to create an environment where individuals can learn and develop their skills. We believe in cultivating a safe space where you are able to show up every day as your strongest, most empowered version of yourself. We stand behind the health and wellness of not only the teams working within the walls of our studios, but the broader community as well.
At [solidcore] we believe in blazing paths, not trailing behind and we are firmly committed to being the leader in diversity, equity, and inclusion within the boutique fitness space. We want to create a community in which people can feel safe to show up as their most authentic selves. Community is not just what we do - it's who we are and we are dedicated to promoting a welcoming environment for all. You can visit our website here to find out more about the actions we are taking to promote a more diverse and inclusive space for both our clients and our internal team.

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