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Head Customer Service Jobs in Texas (NOW HIRING)

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Head Customer Service information

What is the difference between Head Customer Service vs Customer Service Manager?

AspectHead Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, manages multiple teamsManages daily customer service operations, supervises team members, handles escalations
Required CredentialsOften requires leadership experience, relevant certifications, and industry knowledgeTypically requires customer service experience, leadership skills, and relevant training
Work EnvironmentStrategic, leadership-focused, often in upper managementOperational, team-focused, in customer service departments
Industry UsageCommon in larger organizations with multiple customer service teamsFound in organizations of various sizes, more hands-on

The Head Customer Service role is strategic and leadership-oriented, focusing on overall customer service policies and direction. In contrast, the Customer Service Manager handles daily operations and team supervision. Both roles require customer service experience, but the Head Customer Service typically involves higher-level planning and management responsibilities.

What does a head of customer service do?

A head of customer service oversees the customer support department, develops strategies to improve service quality, manages a team of customer service managers and representatives, and ensures customer satisfaction. They analyze customer feedback, implement policies, and often use customer relationship management (CRM) tools to monitor performance and address issues.

What is the highest position in head customer service?

The highest position in customer service management is typically the Director of Customer Service or Vice President of Customer Experience, responsible for overseeing overall customer satisfaction strategies and leading large teams. These roles often require extensive experience, leadership skills, and knowledge of customer service tools and metrics.

What are the most commonly searched types of Customer Service jobs in Texas?

The most popular types of Customer Service jobs in Texas are:

What cities in Texas are hiring for Head Customer Service jobs?

Cities in Texas with the most Head Customer Service job openings:

Head Customer Service jobs near you
Infographic showing various Head Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Director of Customer Service

Austin, TX • On-site

Growth Assistance
See more jobs at Growth Assistanceexternal

Full-time

Re-posted 21 days ago

Job description

About Growth Assistance
Growth Assistance is a fast-growing marketing agency that helps marketing agencies, franchisors, business brokers, and B2B service providers scale through LinkedIn lead generation, appointment-setting systems, and automated CRM processes. Our focus is on combining data, technology, and strategy to create predictable growth for our clients.

As we continue to expand, we’re looking for a Head of Customer Service to lead our client experience strategy, strengthen support systems, and ensure exceptional service across all client touchpoints.

Position Overview

The Head of Customer Service will oversee all client support and success operations, ensuring a high-quality, consistent experience throughout the client lifecycle. This role is critical in improving client satisfaction, retention, and long-term value as the company scales.

The ideal candidate is customer-obsessed and process-driven—someone who can build scalable service systems, lead support teams, and turn client feedback into continuous improvement.

Key Responsibilities
  • Lead and manage the customer service and client support function across all accounts.
  • Build and implement scalable customer service systems, workflows, and support processes.
  • Ensure timely, professional, and effective resolution of client inquiries and issues.
  • Develop and monitor key customer service KPIs, including satisfaction, retention, response times, and churn.
  • Establish and maintain clear SOPs for client communication, onboarding support, and issue escalation.
  • Collaborate closely with Sales, Operations, and Delivery teams to ensure a seamless client experience.
  • Gather and analyze client feedback to identify service gaps and improvement opportunities.
  • Train, manage, and support customer service team members to maintain high service standards.
  • Act as a senior point of escalation for key client concerns when needed.
  • Foster a customer-first culture focused on accountability, empathy, and continuous improvement.