ZipRecruiter

Log In

1

Head Customer Service Rep Jobs in Riverside, CA (NOW HIRING)

RighTime Home Services

Customer Service Rep

Corona, CA · On-site

$18 - $20/hr

We are seeking a professional Customer Service Representative to support our residential HVAC service and installation teams by managing inbound calls, scheduling appointments, and assisting ...

View Cleaners

Customer Service Representative

Irvine, CA · On-site

$20 - $25/hr

Medical Benefits Daily Tasks As a Customer Service Representative, your day will include: * Leading and mentoring a team of customer service representatives to achieve superior service quality.

AlysEdwards

Customer Service Representative

Tustin, CA · On-site

$18 - $22/hr

Job Overview Customer Service Representatives for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also ...

AlysEdwards

Customer Service Representative

Tustin, CA · On-site

$18 - $22/hr

Job Overview Customer Service Representatives for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also ...

next page

Showing results 1-20

People also search for

All JobsHead Customer Service Rep JobsHead Customer Service Rep Jobs in Riverside, CA

Head Customer Service Rep information

See Riverside, CA salary details

$10

$19

$28

How much do head customer service rep jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for head customer service rep in Riverside, CA is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $21.83 per hour, depending on experience, location, and employer.

What jobs pay 2000 a day?

High-paying jobs that can reach $2,000 a day often include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and successful entrepreneurs. These positions typically require advanced skills, extensive experience, or significant business ownership, and often involve demanding schedules and high responsibility levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and a strong understanding of customer relations and business operations.

What is the difference between Head Customer Service Rep vs Customer Service Supervisor?

AspectHead Customer Service RepCustomer Service Supervisor
ResponsibilitiesOversees customer service team, develops strategies, handles escalationsManages daily team operations, trains staff, monitors performance
CredentialsExperience in customer service, strong communication skillsSimilar experience, often with leadership training
Work EnvironmentCustomer service department, collaborative settingOffice-based, team management environment
Industry UsageCommon in large organizations, call centersWidely used across industries for team oversight

The Head Customer Service Rep typically focuses on strategic leadership and handling escalations, while the Customer Service Supervisor manages daily team operations and performance. Both roles require customer service experience, but the Head Customer Service Rep often has a broader scope and leadership responsibilities.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service refers to response time standards where a representative should acknowledge a customer within 10 seconds, respond to their inquiry within 5 minutes, and resolve the issue within 3 hours or days depending on the context. For a Head Customer Service Rep, understanding these benchmarks helps ensure timely and effective support, improving customer satisfaction and loyalty.

What job makes $10,000 a month without a degree?

A Head Customer Service Representative typically does not earn $10,000 a month without significant experience or bonuses, as this level of income is uncommon for the role. High-paying customer service roles in specialized industries or management positions may reach this level, often requiring strong leadership skills, industry knowledge, and sometimes certifications. Most jobs with such earnings usually involve sales, entrepreneurship, or executive roles rather than entry-level customer service positions.
What are the most commonly searched types of Customer Service Rep jobs in Riverside, CA? The most popular types of Customer Service Rep jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Head Customer Service Rep jobs? Cities near Riverside, CA with the most Head Customer Service Rep job openings:
Head Customer Service Rep jobs near you

Customer Service Representative

CSN Collision

Rancho Cucamonga, CA • On-site

$16.25 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

The Customer Service Rep (CSR) is the first and last point of contact with Auto Collision Group, Inc. customers. The CSR will play an integral role in delivering the highest quality of service to everyone who contacts ACG and walks through body shop. In this role, the CSR is responsible for checking in customers, their vehicles and for keeping the customer informed and updated on the process. Managing and organizing rentals, speaking to insurance companies on behalf of our customers and maintaining Dealer relations. Managing the telephones is a priority; helping the customer as much as possible and then transferring calls, taking messages, and making outbound calls to customers and to ACG vendors

Requirements

· Greet customers in a friendly and inviting manner by phone and in person.

· Properly secure repair authorizations for customer vehicle repair.

· Create customer files.

· Collect and update all customer information.

· Handle clerical aspects of Insurance Claims and Supplements.

· Open repair orders in estimating system.

· Confirm coverage and deductibles with insurance companies for all repair orders.

· Update customer on vehicle status two to three times a week and update notes in estimating system.

· Handle customer complaints with integrity and poise. Escalate call to upper management if unable to resolve the issue.

· Meet daily with Estimator and Production Manager to ensure accurate updates are given.

· Update car rental program daily.

· Receive cash, checks and credit card payments from customers. Record payments in estimating system.

· Assist with closing files for delivery.

· Check the exceptions tab in estimating system throughout the repair process.

· Ensure all parts have been received and invoices are posted.

· Confirm all labor has been assigned accordingly.

· Schedule estimate appointments, vehicle drop off and vehicle pick up appointments.

· Deliver customer vehicles.

· Collect payments (i.e. deductibles, insurance drafts, etc.).

· Walk customer to their vehicle and review the repairs that were done on the vehicle. Escalate questions as needed with shop Estimator.

· Clerical duties (i.e. filing, faxing, photocopying, scanning, etc.)

· Maintains clean office environment. May be required to perform light cleaning duties such as sweeping, mopping, wiping, dusting etc. in the facility

· Conducts routine tasks as directed

· Closely supervised with little latitude for independent judgment

Benefits

401k Match

Vacation

Sick Pay

Holiday

Medical, dental, Vision Insurance