ZipRecruiter

Log In

1

Head Customer Service Rep Jobs in Decatur, IL (NOW HIRING)

Tate & Lyle

Customer Service Rep

Decatur, IL · On-site

$48K - $55K/yr

Customer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer ...

kirbyrisk

Customer Service Representative I

Decatur, IL

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

kirbyrisk

Customer Service Representative I

Decatur, IL · On-site

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

Kirby Risk

Customer Service Representative I

Decatur, IL

$15.50 - $21/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

Kirby Risk

Customer Service Representative I

Decatur, IL · On-site

$19 - $22/hr

Customer Service Representative - Electrical Supply Decatur, IL Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do ...

next page

Showing results 1-20

All JobsHead Customer Service Rep JobsHead Customer Service Rep Jobs in Decatur, IL

Head Customer Service Rep information

See Decatur, IL salary details

$9

$18

$26

How much do head customer service rep jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for head customer service rep in Decatur, IL is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What jobs pay 2000 a day?

High-paying jobs that can reach $2,000 a day often include specialized roles such as senior corporate executives, certain medical specialists, high-level consultants, and successful entrepreneurs. These positions typically require advanced skills, extensive experience, or significant business ownership, and often involve demanding schedules and high responsibility levels.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and a strong understanding of customer relations and business operations.

What is the difference between Head Customer Service Rep vs Customer Service Supervisor?

AspectHead Customer Service RepCustomer Service Supervisor
ResponsibilitiesOversees customer service team, develops strategies, handles escalationsManages daily team operations, trains staff, monitors performance
CredentialsExperience in customer service, strong communication skillsSimilar experience, often with leadership training
Work EnvironmentCustomer service department, collaborative settingOffice-based, team management environment
Industry UsageCommon in large organizations, call centersWidely used across industries for team oversight

The Head Customer Service Rep typically focuses on strategic leadership and handling escalations, while the Customer Service Supervisor manages daily team operations and performance. Both roles require customer service experience, but the Head Customer Service Rep often has a broader scope and leadership responsibilities.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service refers to response time standards where a representative should acknowledge a customer within 10 seconds, respond to their inquiry within 5 minutes, and resolve the issue within 3 hours or days depending on the context. For a Head Customer Service Rep, understanding these benchmarks helps ensure timely and effective support, improving customer satisfaction and loyalty.

What job makes $10,000 a month without a degree?

A Head Customer Service Representative typically does not earn $10,000 a month without significant experience or bonuses, as this level of income is uncommon for the role. High-paying customer service roles in specialized industries or management positions may reach this level, often requiring strong leadership skills, industry knowledge, and sometimes certifications. Most jobs with such earnings usually involve sales, entrepreneurship, or executive roles rather than entry-level customer service positions.
What are the most commonly searched types of Customer Service Rep jobs in Decatur, IL? The most popular types of Customer Service Rep jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Head Customer Service Rep jobs? Cities near Decatur, IL with the most Head Customer Service Rep job openings:
Head Customer Service Rep jobs near you

Customer Service Rep

Tate & Lyle

Decatur, IL • On-site

$48K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Tate & Lyle rating

5.9

Company rating: 5.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

303rd of 385 rated food and drinks producers

Job description

Customer Service Representative
A Customer Service Representative requires strong dedication to providing a high level of service to our customers. Partners with sales to manage customer relationships and expectations. This role is the primary contact for both internal and external customers, acting as the liaison to ensure strong communication amongst all stakeholders and helping to drive the company's strategy forward as a valued added supplier.
Responsibilities/Duties
  • Serve as first point of contact for the customers when processing orders and requests
  • Collaborates with various internal teams such as Supply Chain and Sales to manage situations impacting the customer
  • Processes customer orders, complaints, returns, and invoices in a timely manner
  • Responds to customer requests for product information and samples
  • Manages customer complaints to ensure proper corrective actions are taken, documenting information appropriately
  • Manages ongoing contracts and request quotes or new contracts as needed
  • Verifies contract pricing in CRM is accurate to ensure correct invoicing
  • Resolves customer payment discrepancies
  • Obtains required approvals to issue customer credits as needed
  • Tracks shipments for customers and provides assistance in expediting
  • Problem solves to ensure customer is supplied through product shortages, production failures or truck shortages
  • Manages EDI orders such as order confirmations, shipment notices, COA and invoices that transmitted via EDI by customer
  • Works directly with the production planning & credit team to release orders to customers
  • Manages daily open order reports, blocked deliveries and billing block reports
  • Reconciles inventory on a monthly basis and runs reports for mid-year and year end audits
  • Ensures proper information is supplied on orders and customs documents for clearance of orders being exported from the US
  • Submits required forms to GSS to create, change, or correct master data as directed by the customer
  • Manages customer portals and does everything from recovering PO's to reentering invoice data into the customer portal system.
  • Assesses and escalates any urgent issues to sales and management as appropriate
  • Provides training and mentoring for Customer Service Coordinators as needed

Requirements
  • Strong verbal and written communication skills
  • Ability to work in a fast paced team environment
  • Excellent computer skills
  • Detail oriented with a high level of accuracy
  • Ability to problem solve and provide solutions
  • Decision making capabilities in fast paced, ever changing environment
  • Organized and ability to multitask
  • Continuous improvement mindset
  • Ability to work on call on a rotating basis

Preferred Experience
  • Bachelor's Degree, preferably in Business related field
  • 5-7+ years of experience in customer service or related field

What we can offer you
Tate & Lyle complies with all local/state regulations requiring salary range transparency. When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.
The salary range for this position is: $48,000 - $55,000.
In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:
  • Medical, Dental, Vision coverages
  • Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave
  • 401K with company match
  • Company paid life insurance
  • Additional benefits at not cost to employee such as: Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!

In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle. We offer multiple Employee Resource Groups (ERGs) that support various communities.
#LI-RF1
California Consumer Privacy Act ("CCPA")
The Company is committed to complying with the California Consumer Privacy Act ("CCPA") and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.
Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.

Apply