ZipRecruiter

Log In

1

Head Concierge Jobs in Riverside, CA (NOW HIRING)

All JobsHead Concierge JobsHead Concierge Jobs in Riverside, CA

Head Concierge information

See Riverside, CA salary details

$13

$22

$35

How much do head concierge jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for head concierge in Riverside, CA is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $30.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a head concierge?

To thrive as a Head Concierge, you need extensive experience in hospitality, a strong knowledge of local attractions, and organizational skills, often supported by a diploma in hospitality management or similar field. Familiarity with property management systems, reservation software, and communication tools is typically required. Exceptional interpersonal skills, discretion, and the ability to multitask make someone stand out in this position. These skills are vital for delivering outstanding guest experiences, managing staff, and handling diverse requests efficiently in a luxury hospitality environment.

What are some common challenges faced by a head concierge, and how can they be managed effectively?

As a Head Concierge, one common challenge is balancing the high expectations of guests with the resources and policies of the property. Managing a diverse team, staying updated on local events, and handling last-minute or unusual requests also require strong problem-solving skills. Effective communication, a well-maintained network of local contacts, and ongoing staff training are key to overcoming these challenges and delivering exceptional guest experiences.

What is the difference between Head Concierge vs Concierge?

AspectHead ConciergeConcierge
Required CredentialsHigh school diploma, hospitality experience, customer service skillsHigh school diploma, customer service skills, hospitality experience often preferred
Work EnvironmentLuxury hotels, resorts, private clubsHotels, resorts, corporate buildings, luxury residences
Employer & Industry UsageTypically a supervisory role within hospitalityFrontline customer service role in hospitality and service industries
Common Search & Comparison IntentUnderstanding leadership responsibilities and career progressionLearning about entry-level duties and customer interaction

The Head Concierge generally holds a supervisory role with added responsibilities in managing guest services, while the Concierge focuses on providing direct customer assistance. Both roles require strong customer service skills and hospitality experience, but the Head Concierge often oversees the concierge team and handles more complex guest needs. Understanding these differences helps in career planning and job search strategies within the hospitality industry.

What is a head concierge?

A head concierge is a senior hospitality professional responsible for managing guest services, providing local information, and coordinating requests in hotels or luxury residences. They often oversee a team of concierges and require strong communication, organizational skills, and knowledge of local amenities. The role typically involves delivering personalized service to enhance guest experiences.

What is the role of a head concierge?

A head concierge oversees the concierge team in a hotel or luxury residence, ensuring guest services such as reservations, transportation, and local recommendations are efficiently handled. They coordinate staff, manage guest requests, and maintain high service standards, often requiring strong communication and organizational skills.

What are the most commonly searched types of Concierge jobs in Riverside, CA?

The most popular types of Concierge jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Head Concierge jobs?

Cities near Riverside, CA with the most Head Concierge job openings:

Head Concierge jobs near you
Infographic showing various Head Concierge job openings in Riverside, CA as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $49,349 per year, or $23.7 per hour.

Senior Customer Service Representative

Tustin, CA • On-site

BLACKHAWK INDUSTRIAL OPERATING CO
See more jobs at BLACKHAWK INDUSTRIAL OPERATING COexternal

$27 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Key responsibilities

  • Serve as a resource for Customer Service Representatives and Account Managers when in-depth knowledge or extensive research is necessary.

  • Lead and facilitate training sessions for new Customer Service Representatives and support knowledge sharing within the team.

  • Monitor customer service tickets, transfer or assign tickets appropriately, and identify opportunities for process improvements and efficiency in service delivery.

Job description


WHO ARE WE: BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.

We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.

 **Position is located in Anaheim, CA**


SUMMARY: The Senior Customer Service Representative plays a key leadership and mentorship role within the Customer Service team. This individual is a subject matter expert in all aspects of customer service operations and serves as a resource for Customer Service Representatives (CSRs) and Account Managers in addressing complex inquiries and resolving escalated issues. The Senior CSR leads training sessions, mentors new team members, and ensures adherence to best practices while fostering a culture of safety and excellence. This role actively contributes to process improvements, supports knowledge sharing, and helps drive efficiencies in service delivery. In addition to performing all standard CSR duties, the Senior CSR takes initiative to identify trends, propose solutions, and support continuous improvement across the department.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
  • Responsible for promoting culture of safety
  • Resource for Customer Service Representatives and Account Managers when in-depth knowledge or extensive research is necessary. 
  • Subject matter expert on daily customer service duties and responsibilities.
  • Lead and facilitate training sessions when necessary for new CSRs.
  • Attend limited space trainings as the appointed department representative and disseminate the knowledge to the team. 
  • Mentor and support Customer Service Representative and new employees while exhibiting best practice models. 
  • Monitor OS Ticket with ability to correctly transfer tickets to other departments and/or assign within a department.
  • Proactively examine ordering trends and looks for opportunities to gain margin through utilizing an alternative source or better buying practices. 
  • Suggest opportunities for enhancements in current practice or software. Brings forward any issues that arise with having identified (or given best effort to do so) root cause and recommendations for corrective actions. 
  • Perform all duties of a Customer Service Representative


QUALIFICATIONS:

  • Excellent written and verbal communications skills utilizing phone, email and instant message.
  • Excellent critical thinking skills to analyze and solve problems.
  • Diligence and detail oriented.
  • Ability to manage multitasks, prioritize urgent scenarios and meet daily deadlines.
  • Exhibit the BHID Core Values to work well with others, contribute to the team and to work with customers, suppliers and other BHID personnel.
  • Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
  • Experience in industrial field, B2B sales and/customer service.


SUPERVISORY RESPONSIBILITIES:

  • No direct supervisory responsibility. 


EDUCATION and/or EXPERIENCE:

  • High school diploma or equivalent required.
  • Minimum 3 years previous experience in customer service at BlackHawk required.
  • Experience in cutting tools, abrasives and MRO areas required.
  • Experience with Microsoft office suite required.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • None required

WORK ENVIRONMENT:

  • Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
  • Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.


PPE REQUIRED: 

  • Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.


OTHER INFORMATION:

BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.

BENEFITS:

  • Health Insurance BCBS of OK HDHP
  • HSA with Employer match (must meet criteria)
  • Dental and Vision Insurance
  • 401K Plan and Company Match
  • FSA (Full FSA, Limited FSA, and Dependent FSA)
  • Company paid Long Term and Short-Term Disability
  • Company paid basic Life Insurance and AD&D/
  • Supplemental life and AD&D/Dependent life
  • Ancillary Critical Illness Insurance (Wellness Rider Included)
  • Ancillary Accident Insurance (Wellness Rider Included)
  • Ancillary Hospital Indemnity
  • Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
  • Paid Time Off
  • Holiday Paid Time Off
  • Gym Reimbursement
  • Quarterly Wellness challenge with a chance to win money or prizes
  • Tuition Reimbursement – after 1 year of employment

*BlackHawk Industrial is an Equal Opportunity Employer


Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.