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Hcad

Customer Service Specialist I - Phone Bank

Houston, TX

$16.25 - $21.50/hr

Operate a PC and become familiar with HCAD's various computer systems (i.e. AVS, HTS, MTS, ACTS, CAMA, etc.). Maintain awareness of changes in the district policies and procedures and important ...

Hcad

Manager - Purchasing

Houston, TX

The purpose of this position is to ensure the completion and delivery of services in support of the HCAD operational plans and in accordance with the organization's values. This requires the hiring ...

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Hcad information

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$27K

$48.2K

$74K

How much do hcad jobs pay per year?

As of Jul 21, 2026, the average yearly pay for hcad in the United States is $48,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is an HCAD job?

HCAD typically refers to the Harris County Appraisal District, which is responsible for appraising property values for tax purposes in Harris County, Texas. Jobs at HCAD can include roles in property appraisal, taxpayer assistance, data analysis, and administrative support. Employees help determine property values, manage tax exemptions, and assist property owners with appraisal-related inquiries. The work involves researching property data, conducting field inspections, and ensuring compliance with state tax laws.

What are the key skills and qualifications needed to thrive in the Hcad position, and why are they important?

To thrive as an HCAD (Healthcare Admissions Director), you need a strong background in healthcare administration, patient relations, and admissions process management, often supported by a relevant bachelor's degree and experience in medical office environments. Familiarity with electronic health record (EHR) systems, admissions software, and healthcare compliance regulations is essential. Excellent interpersonal, organizational, and leadership skills help drive efficient admissions and foster a positive patient experience. These competencies are critical to ensuring smooth patient transition, regulatory compliance, and overall operational efficiency in healthcare facilities.

What are the main challenges faced by an HCAD, and how can they be effectively addressed?

HCADs often navigate challenges such as balancing high patient volumes with regulatory compliance and managing coordination between multiple departments. Success in this role requires strong organizational capabilities, attention to detail, and a proactive approach to problem-solving. Many HCADs also develop effective communication strategies to bridge gaps between patients, healthcare providers, and administrative teams. By leveraging technology, continuous training, and collaborative teamwork, HCADs can streamline processes and maintain high standards of care throughout the admissions process.

More about Hcad jobs
What cities are hiring for Hcad jobs? Cities with the most Hcad job openings:
What states have the most Hcad jobs? States with the most job openings for Hcad jobs include:
What job categories do people searching Hcad jobs look for? The top searched job categories for Hcad jobs are:
Hcad jobs near you
Infographic showing various Hcad job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $48,215 per year, or $23.2 per hour.

Customer Service Specialist I - Phone Bank

Hcad

Houston, TX

$16.25 - $21.50/hr

Full-time

Re-posted 4 days ago

Job description

Join an organization that values it's community and employees!

The purpose of this entry-level position is to provide general services information and resolve any emerging problems customers might face. This position must maintain a high level of professionalism, courtesy and patience to present the district in the best light possible. This role will have a basic knowledge of the district's policies and procedures and provide recommendations for appropriate resolution of problems. This position will perform routine customer service support activities and tasks related to their area of focus with direct supervision.

EDUCATION/POSITION SPECIFIC REQUIREMENTS & WORK EXPERIENCE


EDUCATION REQUIREMENTS
High School Diploma or equivalent required
WORK EXPERIENCE
2 years of related work experience
JOB RESPONSIBILITIES
General Responsibilities (Broad responsibilities that are consistent across job families)
Serve property owners, general public, and other HCAD divisions in a professional, courteous and empathetic manner.
Identify and assess customers' needs to achieve satisfaction.
Handle customer complaints to provide appropriate solutions and alternatives to ensure resolution.
Provide accurate, valid, and complete information clearly and concisely utilizing the right methods and tools.
Operate a PC and become familiar with HCAD's various computer systems (i.e. AVS, HTS, MTS, ACTS, CAMA, etc.).
Maintain awareness of changes in the district policies and procedures and important deadlines for action.
Handle special projects as assigned by researching and presenting information.
Position Specific Responsibilities (Division specific responsibilities)
TELEPHONE INFORMATION SPECIALIST:
Serve property owners and general public by answering telephone calls in a professional manner, controlling the tone and outcome of each call.
Learns and processes transactions within the Visiflow system
Act as an information specialist and a public relations representative.
Communicate procedures and important deadlines for action to both property owners and HCAD personnel.
Operate PC and become familiar with HCAD's various computer systems in order to research and retrieve HCAD records to verify or convey such information to the public in response to their telephone inquiries.
Operate ACD telephone equipment by becoming thoroughly familiar with its operational features and understanding its computerization and recordation features as well as the agent observation feature.
Maintain and established telephone call production level.
Identify problem accounts by obtaining the necessary information from property owners and via the problem-tracking log; route such problems to the proper HCAD department for resolution.
NOTE: This position must successfully complete TDLR approved courses 101, 102, 4 and 7
within two (2) years of employment.
POSITION QUALIFICATIONS & REQUIREMENTS
KNOWLEDGE:
Texas Property Tax Code
Windows operating system
WORKING CONDITIONS
Positions in this class typically require repetitive motions, sitting or standing for prolonged periods of time in an office setting.
PHYSICAL & MENTAL REQUIREMENTS
Positions in this class typically require repetitive motions, walking, talking and hearing. Must be able to sit or stand for extended periods of time with ability to reach, bend and move up/down on steps. Must be able to lift up to 50-pounds. The position requires considerable concentration, creativity and ability to manage time effectively. The position is subject to stress caused by a changing public environment, mandatory deadlines and heavy workload. Requires the ability to ask questions that will bring forth the information needed to make sound decisions.

Equal Opportunity Employer

The Harris Central Appraisal District is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic,
including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

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