Hardware Associate Jobs in Novi, MI (NOW HIRING)

About Us:

We are a locally owned and operated chain of Ace Hardware stores and it is our mission to promote the "Neighbors Serving Neighbors" environment. Our culture celebrates employee creativity and ideas, all while delivering an outstanding customer experience. With a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. We also celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior.

General Summary:

As a Cashier, you will work closely with customers to determine their needs, answer their questions about our products or connect them with someone who can, and recommend the right solutions. You will also be expected to promptly resolve customer complaints and ensure maximum client satisfaction. Ultimately, the duties of a Cashier are to achieve excellent customer service, with a positive, "yes" attitude.

Essential Duties and Responsibilities:

Maintain the high standards of our store's visual appearance

"Go the extra mile" to drive sales

Team up with co-workers to ensure excellent customer service

Build productive trust relationships with customers

Suggest ways to improve sales (e.g. planning marketing activities, changing the stores design)

Maintain cleanliness of the front area

Answer phones within three rings; assist caller or connect with team member who can

Assess customers needs and provide assistance and information on product features

Greet customers as they enter the store and thank them as they exit

Always have a customer-first mentality

Benefits:

Ongoing paid training and development

Opportunities for advancement

Fantastic team environment

Competitive wages

Generous employee discounts

PTO for part-time and full-time employees

Position Requirements:

Able to provide the highest level of customer service to our shoppers

Willingness and enthusiasm to learn multiple departments within our store

DIY experience is welcomed, but we will train you!

Basic understanding of sales principles and customer service practices

Solid communication and interpersonal skills

A friendly and energetic personality with customer service focus

Ability to perform under pressure

Availability to work flexible shifts

Visit our Facebook at www.facebook.com/clarkstonace

Be a part of our story...
Like most people, we love a great story. And we're fortunate to live a story that our community has helped us write every day!
It all started in Clarkston in 2016, and in 2022, we expanded to Commerce. Now, we're proud to announce the opening of the Walnut Lake store in December 2025! The story continues to grow, and we couldn't be more excited for what's ahead.
Welcome to Ace Hardware of Clarkston, Ace Hardware of Commerce, and now Ace Hardware of Walnut Lake! We are the area's only locally owned and operated Ace Hardware, and we are neighbors serving neighbors.
The Clarkston location has a rich history-it originally opened as Damman Hardware in the early 90s, then became Ace Hardware about 10 years later. Like all stories, there are chapters of change, and in early 2016, the previous owners decided to close the store. As local residents with a passion for hardware, we saw an opportunity to bring the store back to life. After several months of renovation and updates, we proudly reopened the store as Ace Hardware of Clarkston in October 2016, giving locals the chance to shop local once again.
The success we built in Clarkston inspired us to do it all over again in 2022 with Ace Hardware of Commerce. After another round of extensive renovations, we reopened the Commerce location, continuing to serve the community with a commitment to local service and expertise.
Fast forward to December 2025, and we are thrilled to welcome our third location, Ace Hardware of Walnut Lake. This new store is an exciting milestone for us, and we're eager to continue growing with and serving our neighbors. More to come as we expand our reach and provide even more opportunities for our community to shop local!
We believe that the best service and the personal touch can only come from a locally owned business. We're proud to be the only locally owned Ace Hardware in the area. When your store is run by neighbors instead of a big corporation, you'll notice the difference, both as a customer and as an associate. Our family is excited to keep growing and serving for many more years.
It's been an honor to see the community embrace us so warmly. In our first year, we were named the area's top hardware store by readers of The Clarkston News, and we've received that recognition every year since. We've been awarded the Pinnacle Performance Award every year from Ace Hardware, honoring us as one of the best-performing stores in the country. We were also humbled to receive the Clarkston Community Collaboration Award for our efforts in making Clarkston a better place. In our second year, we were recognized with the Beacon Award as one of the nation's best new stores. And in January 2023, we were named The Coolest Hardware Store 2023 by Ace Hardware Corporation!
None of this would be possible without our incredible team. We take pride in our diverse group of associates, from high school students to staff members with decades of experience. We're lucky to learn from one another and work together as a family.
As we continue growing, we're looking for passionate individuals to join our team. Whether you're in Clarkston, Commerce, or Walnut Lake, we're here to serve our community-and we'd love for you to be a part of that journey.
Thank you for considering us for your future employment. We can't wait to meet you!
Best Regards,
The Haley Family