Description The Associate Specialist, Desktop Technician's role is to provide a single point of ... Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones ...
Description The Associate Specialist, Desktop Technician's role is to provide a single point of ... Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones ...
Assemble components including frames, glass units, hardware, seals, and screens * Operate production equipment such as saws, pneumatic tools, and welding machinery * Inspect finished products and ...
Quick apply
Assemble components including frames, glass units, hardware, seals, and screens * Operate production equipment such as saws, pneumatic tools, and welding machinery * Inspect finished products and ...
IT Technician - Head Office - London
CA$45K - CA$50K/yr
Manage phone system support, including adding, changing or deleting extensions and hardware ... We are committed to creating opportunities for our associates to learn, advance their careers, and ...
IT Technician - Head Office - London
CA$45K - CA$50K/yr
Manage phone system support, including adding, changing or deleting extensions and hardware ... We are committed to creating opportunities for our associates to learn, advance their careers, and ...
IT Technician - Head Office - London
London, ON · On-site
CA$45K - CA$50K/yr
Manage phone system support, including adding, changing or deleting extensions and hardware ... We are committed to creating opportunities for our associates to learn, advance their careers, and ...
Quick apply
IT Technician - Head Office - London
London, ON · On-site
CA$45K - CA$50K/yr
Manage phone system support, including adding, changing or deleting extensions and hardware ... We are committed to creating opportunities for our associates to learn, advance their careers, and ...
IT Technician - Head Office - London
London, ON · On-site
CA$45K - CA$50K/yr
Manage phone system support, including adding, changing or deleting extensions and hardware ... We are committed to creating opportunities for our associates to learn, advance their careers, and ...
IT Technician - Head Office - London
London, ON · On-site
CA$45K - CA$50K/yr
Manage phone system support, including adding, changing or deleting extensions and hardware ... We are committed to creating opportunities for our associates to learn, advance their careers, and ...
Comprehensive health benefits, apensionplan with employer match, and associate wellbeing ... Familiarity with PLC and HMI hardware specifications and selection.Preferably,Allen Bradley.
Comprehensive health benefits, apensionplan with employer match, and associate wellbeing ... Familiarity with PLC and HMI hardware specifications and selection.Preferably,Allen Bradley.
Hardware Associate information
What is a hardware associate?
Hardware Associates are retail employees who specialize in assisting customers with hardware products and home improvement supplies. They help customers locate items, provide product information, and advise on the best tools or materials for specific projects. Additionally, Hardware Associates may be responsible for stocking shelves, maintaining store displays, and ensuring the sales floor is organized. Their role is vital in providing excellent customer service and supporting the overall operations of hardware or home improvement stores.
What are the key skills and qualifications needed to thrive as a hardware associate, and why are they important?
To thrive as a Hardware Associate, you need basic knowledge of hardware products, inventory management, and customer service, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory tracking software, and product stocking tools is typically required. Strong communication, problem-solving abilities, and a helpful attitude are standout soft skills in this role. These skills and qualities ensure efficient operations, accurate inventory, and excellent customer experiences in retail hardware environments.
What are some typical challenges hardware associates face when assisting customers in a retail hardware environment?
Hardware Associates often encounter challenges such as helping customers find the right products for specific projects, especially when customers are unfamiliar with technical terms or materials. They must stay knowledgeable about a wide range of products, keep up with inventory changes, and sometimes troubleshoot basic DIY questions on the spot. Effective communication and patience are essential, as the role requires explaining complex information in simple terms and ensuring customers leave with the correct items for their needs.
What is the difference between Hardware Associate vs Hardware Technician?
| Aspect | Hardware Associate | Hardware Technician |
|---|---|---|
| Required Certifications | CompTIA A+, vendor-specific certifications | CompTIA A+, specialized hardware certifications |
| Work Environment | Retail stores, warehouses, customer support centers | Repair shops, data centers, onsite client locations |
| Employer & Industry Usage | Electronics retailers, IT support companies | IT service providers, hardware repair companies |
| Common Search & Comparison Intent | Understanding entry-level hardware roles | Technical hardware repair and troubleshooting |
Hardware Associates typically focus on customer support, stocking, and basic hardware setup, often in retail or support environments. Hardware Technicians perform more in-depth repairs, troubleshooting, and hardware maintenance, usually in repair shops or data centers. Both roles require similar certifications but differ in complexity and work setting.
What cities near London, ON are hiring for Hardware Associate jobs?
Cities near London, ON with the most Hardware Associate job openings:
General Dynamics Land Systems rating
8.1
Based on 30 frontline employees who took The Breakroom Quiz
152nd of 495 rated machine equipment manufacturers
Job description
Description
The Associate Specialist, Desktop Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.
ResponsibilitiesStrategy & Planning
- Able to support a variety of devices at our primary office and remote sites
Acquisition & Deployment
- Conduct research on end-user devices in support of standardization and procurement efforts.
- Evaluate and recommend products for purchase.
- Write technical specifications for purchase of end-user devices and related products.
Operations
- Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
- Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
- Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required Desktop service levels.
- Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
- Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment.
- Where required, administer and resolve issues with associated end-user workstation networking software products.
- Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
- Answer to and perform moves, adds, and changes (iMAC) requests as they are submitted by business
- Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
- Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.
- If necessary, liaise with third-party support and equipment vendors.
- On call support may be required
Formal Education & Certification
- College diploma or university degree in computer science field
Knowledge & Experience
- Minimum 1-2 years of related IT experience
- Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones, workstations.
- Excellent technical knowledge of PC internal components, including drives, cards, memory upgrades.
- Hands-on hardware troubleshooting experience.
- Extensive equipment support experience with Dell
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Strong written, oral and interpersonal communication skills.
- Ability to present ideas in user-friendly language.
- Self-motivated, detail oriented and team oriented
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Proven customer service skills
Preferred Qualifications
- Working technical knowledge of current protocols, operating systems, and standards
- Driver’s license in good standing.
- Occasional evening and weekend work to meet deadlines.
- Sitting for extended periods of time.
- On-call availability
- Overtime hours may be required to meet project deadlines.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
What General Dynamics Land Systems employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About General Dynamics Land Systems
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
5,001 - 10,000 Employees
Headquarters location
Sterling Heights, MI, US
Year founded
1982