Job Summary:
Zoot Enterprises is a global provider of advanced origination, acquisition, and decision management solutions. The Atlassian Administrator is responsible for configuring, maintaining, and troubleshooting Zoot’s Atlassian systems, focusing on building scalable workflows and supporting Microsoft 365 implementations.
Responsibilities:
• Provide ongoing support, maintenance, and strategic guidance for Atlassian products (e.g., Jira, Confluence, Bitbucket, Bamboo). This includes recommending and supporting company initiatives (e.g., migrations).
• Design, configure, and maintain Jira and Confluence, including workflows, issue types, automation, spaces, templates, and overall system structure aligning to stakeholder and business needs.
• Establish and enforce platform standards, governance, and best practices, including naming conventions, permission models, and scalable configurations.
• Provide ongoing administration, optimization, and support for Atlassian Cloud products, including user training, documentation, and management of apps and integrations/add-ins.
• Assist with administering Microsoft/Office 365 solutions (e.g., SharePoint, PowerBI).
• Participate in disaster recovery planning, testing, and ensuring system resilience at all times.
• Participate in scheduled maintenance windows.
• Assist with troubleshooting the corporate environment, including software, hardware, business applications, and communication platforms (e.g., Atlassian products, Teams), resolving system errors and crashes.
• Enforce policies, manage access controls, and identifying/responding to suspicious activity and potential cyber threats.
• Utilize ticketing system to track issues, changes, logging work completed, next steps, and general communication to users and teams.
• Assist with administering data backup strategies to ensure data protection.
• Generate and track purchase orders (e.g., software).
• Create and maintain general reports and responses (e.g., audit requests).
• Collaborate with other teams like network administrators, application developers, security engineers, and service operations, address user concerns, and assist with general communication triage and remediation.
• Monitor external services for outages and communicate with appropriate stakeholders.
• Proactively identify changes necessary to maintain a modern corporate environment. Work with other internal departments to analyze requirements. Assist with evaluating and recommending IT solutions, products, and services.
• Orchestrate the corporate environment in alignment with Zoot’s policies, procedures, team expectations, and Change Management and Release Management processes.
• Recognize when issues exceed personal scope after thoroughly troubleshooting first, documenting efforts, then escalating appropriately to ensure timely and effective resolution.
• Track time on a basis that is required by accounting.
• Know and comply with Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
• Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal customers.
• Respond to requests to assist in problem resolution, including after-hours support needs.
Qualifications:
Required:
• High School Diploma
• 2 to 3 years of experience in related field. Or an equal combination of education and experience.
Preferred:
• Bachelor's Degree in Computer Science, Information Technology, or related field preferred.
Company:
Lending Automation Software Provider Founded in 1990, the company is headquartered in Bozeman, USA, with a team of 201-500 employees. The company is currently Growth Stage.