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What is a Hard Rock Hotel Casino job?

A Hard Rock Hotel Casino job involves working in a fast-paced, customer-focused environment that combines hospitality, entertainment, and gaming. Employees may work in various roles such as hotel operations, food and beverage, casino gaming, security, or entertainment. Each position plays a role in delivering the high-energy, music-inspired experience that Hard Rock is known for. Team members are expected to provide excellent customer service while upholding company values and maintaining a fun, welcoming atmosphere.

What are the key skills and qualifications needed to thrive in the Hard Rock Hotel Casino position, and why are they important?

To thrive at Hard Rock Hotel Casino, you typically need expertise in hospitality management, gaming operations, customer service, and hotel administration, often supported by relevant degrees or experience in the industry. Familiarity with hospitality software systems such as property management systems (PMS), point-of-sale (POS) tools, and gaming management platforms is crucial. Strong interpersonal skills, leadership, adaptability, and teamwork help individuals stand out in these dynamic and fast-paced environments. These competencies are vital for delivering memorable guest experiences, ensuring smooth operations, and meeting the highest standards of service and compliance.

What are typical career advancement opportunities for employees at Hard Rock Hotel Casino?

At Hard Rock Hotel Casino, employees can find a wide range of career advancement opportunities, from entry-level positions in hospitality, food and beverage, or gaming, to supervisory and management roles. Dedicated team members often have the chance to cross-train in various departments, participate in leadership development programs, and apply for internal promotions. The company values growth from within, so employees who consistently perform well and demonstrate initiative are frequently considered first for open supervisory or managerial positions. Advancement often depends on a combination of performance, leadership potential, and the ability to work collaboratively with others across diverse teams.
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Infographic showing various Hard Rock Hotel Casino job openings in Omaha, NE as of May 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Custodial/EVS Cleaner - On Call (Mid-America Center)

Custodial/EVS Cleaner - On Call (Mid-America Center)

Caesars Entertainment

Council Bluffs, IA • On-site

$13.25 - $17/hr

Full-time

Retirement

Posted yesterday

Caesars Entertainment rating

6.3

Company rating: 6.3 out of 10

Based on 236 frontline employees who took The Breakroom Quiz

89th of 133 rated casinos

Job description

Job Description
The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events.
Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.
Responsibilities
  • Cleans various areas in at Mid-America Center including trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects on property.
  • Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur.
  • Cleans any bio hazardous materials when it occurs.
  • Removes trash from the trash container and places into the dumpsters.
  • Familiar with the proper use of chemicals and equipment.
  • Must be able to stand and work in a potentially noisy environment with out restrictions for up to eight hours per day.
  • Consistently provides GREAT guest service by smiling, greeting, and providing a warm farewell, checking for satisfaction, and maintaining an upbeat, energetic, enthusiastic attitude.

Qualifications
  • Previous housekeeping or janitorial experience preferred.
  • Works well with others and as part of a team.
  • Area of assignment is maintained at or above department standards.
  • Consistently meeting standards regarding attendance, appearance, conduct, and readiness to work.
  • Is open to coaching, makes efforts to improve job performance.

About Us
Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

What Caesars Entertainment employees say

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