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The Recreation Services Assistant (RSA) plays a crucial role in ensuring that Green Valley Recreation Facilities are open, welcoming, set up, clean and closed down for the membership. The role of the RSA is not just about preparing centers for events, classes, and reservations across the Green Valley Recreation centers. RSAs perform on-site facility checks and are present in our centers to ensure a safe and friendly environment for all GVR members and their guests. The RSA also supports employees and members in day-to-day recreational activities and functions, making them feel valued and integral to the organization.

As an RSA, you will be responsible for ensuring the cleanliness, sanitation and orderliness of our facilities. Your duties will include cleaning, sweeping, mopping, dusting, and maintaining cleanliness in common areas. The RSA works independently or on a small team to ensure a clean, safe, and hospitable environment at all GVR facilities. The RSA maintains a variety of recreation spaces, including meeting rooms, locker rooms, fitness centers, picnic areas, sports courts, pool decks, and hobby shops.

GVR recreation centers are open seven days a week from 5:30 am to 9 pm. Full-time employees work Monday–Friday. Part-time employees are typically scheduled on Saturday and Sunday, covering shifts during the week and holidays. Our on-call employees cover shifts for both part-time and full-time RSAs. Our shifts are Daytime, 5 am-2 pm or Evening 1:30 pm-10:30 pm.

Our On-call staff provide cover for our full and part time staff when out, or additional capacity is required. 

Essential Job Functions

• Engage with members in a friendly and positive manner, addressing questions and concerns promptly.
• Maintain a visible presence in assigned center(s) to provide assistance and answer inquiries.
• Familiarize yourself with current GVR classes, events, and activities, and encourage suitable options to members and guests.
• Arrange, dismantle, or relocate equipment like tables and chairs for member activities, ensuring setups are according to diagrams where applicable.
• Ensure setups without fixed configurations are returned to their original layout.
• Perform routine cleaning tasks such as sanitizing, sweeping, mopping, and dusting both indoor and outdoor facilities as per GVR policies.
• Adhere to daily, weekly, bi-weekly, and monthly cleaning schedules to uphold cleanliness standards, especially in fitness centers.
• Conduct regular inspections of facilities to address safety concerns and policy violations promptly.
• Communicate with members and staff regarding setups and maintain room setup records.
• Set up audiovisual equipment for meetings or special events as needed.
• Assist members with self-service options on kiosks.
• Verify membership status using membership, guest, and tenant cards.
• Clean and sanitize restrooms and locker rooms, ensuring adequate supply levels.
• Manage inventory of materials and cleaning supplies, notifying the Custodial Supervisor of shortages.
• Receive and stock supply deliveries.
• Identify safety hazards and maintenance issues, initiating repair requests through online work orders.
• Ensure proper closure and security of facilities and club areas at the end of each shift.
• Troubleshoot and perform minor repairs on cleaning equipment within scope.
• Proactively identify areas needing improvement, such as replacing supplies and publications, and submit work orders as necessary.
• Complete incident reports for member accidents, illnesses, and behavioral issues, submitting them to the Supervisor.
• Adhere to and promote GVR policies, procedures, and regulatory requirements (OSHA, fire codes, etc.).

Ancillary Job Functions

• Other duties as assigned.

Qualifications – Qualifications to effectively perform the job. An equivalent combination of education, training and experience may be considered.

• High school diploma or GED.
• Must obtain and maintain current CPR AED certification within 30 days of employment.
• Must maintain a valid, current driver’s license and employment contingent on a satisfactory MV report.

Knowledge, Skills, and Abilities – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with this position.

• Must be able to read, write, and be fluent in the English language.
• Ability to communicate effectively with others, in person and via telephone.
• Ability to operate motor vehicles, cell phones and/or radio equipment, telephones, computers, copiers, etc.
• Demonstrated excellence in customer service.
• Ability to analyze problems, identify alternative solutions, communicate proposed actions, and implement recommendations in support of organizational goals.
• Knowledge of GVR operations, services, policies and procedures, rules and regulations.
• Knowledge of fitness equipment is a plus.
• Ability to work independently and apply decision-making skills.
• Basic computer proficiency, including the ability to use the Microsoft Office Suite, email, and internet.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions.
• Vehicles, fitness rooms, pool decks, locker rooms.
• May be exposed to varying, inclement outdoor weather conditions.

Physical Abilities – Activities commonly associated with the performance of the functions of this job.  The physical demands described below represent those that an employee must meet to perform the essential functions of this job successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Regularly requires standing, sitting, talking, listening, walking, driving, and reaching with hands/arms.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Requires clarity of vision and three-dimensional vision.
• Work involves performing duties where physical exertion is required as a normal part of assigned duties.  Work may involve lifting and carrying objects weighing as much as 50 pounds as a regular part of the job.  It may require occasional lifting of weights up to 75 pounds.  Post-offer/pre-employment physical examination and lift test.

Disclaimer: This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  Management reserves the right to revise or change job duties as the need arises.