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The Facilities Technician II provides comprehensive repair and maintenance services to HeartShare facilities, ensuring that both the interior and exterior are safe, clean, and well-maintained. Candidates must possess a strong understanding of building systems and equipment and have a proven track record of independently diagnosing and repairing issues. Responsibilities include performing maintenance and repairs such as drywall, quality painting, basic plumbing (snaking, pipe repair, unclogging toilets), basic electrical work, plaster and masonry, lock installation/repair, and operation of equipment such as snow blowers and power washers. All repair and maintenance tasks must be completed independently, with minimal guidance. The Facilities Technician II is expected to complete all repairs and maintenance in a professional manner, ensuring high-quality, durable, and safe results. Facilities Technicians are responsible for the proper security and upkeep of HeartShare assets, including vehicles, phones, tools, supplies, and materials, and must report any dangerous conditions to their Supervisor. The Facilities Technician II is expected to have 3-5 years of strong, hands-on experience in repairs and maintenance and has primary responsibility for the safekeeping, recordkeeping, and reconciliation of agency petty cash; custody and management of agency vehicles and other critical assets such as tools; and purchasing materials for assigned work orders from hardware store vendors.
Facilities Maintenance & Repairs

• Maintain and repair residence interiors, ensuring hazard prevention and compliance with applicable regulations and codes, including but not limited to: handyman duties, tile installation and repair, floorcare, toilet repair, drain repair and snaking, plumbing repairs, electrical repairs and improvements, carpentry and painting, moving and assembling furniture, garbage removal, HVAC repair, lock repair, plaster repair, sheetrock install and repair, cabinet repair and replacement, and other duties as assigned.
• Maintains and repairs residence exteriors and grounds ensuring hazard prevention and clean well-kept appearance as required including but not limited to: landscaping, snow removal, painting, gutter cleaning, carpentry, basic masonry, siding repair, and other duties as assigned.
• Operate equipment such as floor cleaning machinery, power washers and snow blowers.
• Complete daily work orders as assigned and prioritized.
• Complete all assigned work orders independently with minimal supervision.
• Coordinate with contractors and vendors as needed.

Work Order & Project Execution

• Lead assigned jobs, including planning, material purchasing, and execution.
• Identify and report preventative maintenance needs.
• Assist in implementing proactive maintenance strategies to reduce long-term costs.

Safety and Emergency Response

• Provides first-line 24-hour response to facility emergencies, including after-hours as needed.
• Expected to report to work during emergencies, including snow removal and urgent facility situations, to ensure continuity of operations and safety.
• Maintain cell phone contact on evenings and weekends, as needed for emergency response.
• Ensure physical plant safety protocols to safeguard the well-being of residents, program participants, staff, and visitors.
• Follow all safety protocols, including PPE and bloodborne pathogen standards.
• Participate in all Professional Development Trainings.
• Obtain OSHA 10 certification within 12 months of hire and OSHA-approved PPE training within 6 months of hire.

Agency Vehicles & Driving Responsibilities

• Serves as Vehicle Custodian, taking primary responsibility for the care, maintenance, and management of assigned vehicles.

o Ensure that parking tickets received on agency vehicles are submitted to the supervisor for prompt payment.
o Maintain Vehicle Logs.
o Schedule and coordinate vehicle maintenance/service needs in accordance with manufacturer/lease recommendations.
o Ensure a copy of vehicle registration, insurance and inspection documents are always in the vehicle.

• Ensure safe operation of agency vehicles in accordance with all laws, agency policies, and required training.
• Provide care and upkeep to assigned equipment vehicles; ensuring that they are free of hazardous conditions; maintaining them in a secure and protected location and in good condition at all times.
• Attend Driver Training classes, as required.
• Maintain a clean driving record while operating agency vehicles and avoid traffic tickets, violations, or citations.
• Immediately report any accidents, violations, or driving-related incidents in accordance with agency procedures.

HeartShare Tool care

• Primary responsibility for care and upkeep of assigned tools.
• Maintain equipment and tool inventory.
• Ensure all tools are in a safe, working condition.
• Ensure daily proper safe storage of tools and equipment.

Automated Facilities Management

• Utilize WorxHub to track assigned daily work orders and maintenance activities.
• Ensure no work begins without an approved work order, except in emergency situations.
• Maintain daily activity notes in WorxHub documenting all work performed, including tasks completed, site conditions, follow-up actions, and any issues identified to ensure accurate tracking, communication, and accountability.
• Document all completed work in WorxHub with detailed completion notes and photographic proof.

Collaboration and Communication

• Maintain clear and consistent communication with supervisors and team members.
• Provide regular updates on work progress. Employees must not go unresponsive or leave work progress unreported.
• Foster a collaborative team environment.

Purchasing & Petty Cash

• Primary responsibility for handling petty cash for purchasing supplies and materials needed for the Centralized Maintenance Department, including making purchases at hardware stores or picking up orders from suppliers such as Home Depot.
• Maintain detailed accountability of all petty cash used, retaining dated, itemized receipts for every purchase.
• Submit receipts and purchase records promptly for reconciliation and replenishment.

General Expectations

• Demonstrate professionalism, reliability, and accountability
• Participate in required training and professional development.

• Minimum of 3-5 years of maintenance work, ideally in a nonprofit or healthcare setting.
• 3-5 years of proven experience in maintenance and repairs, including plumbing, electrical, carpentry, or general building systems-beyond janitorial or porter duties.
• Valid NYS Driver's License Required
• Thorough knowledge of Handyman Duties, basic plumbing, basic carpentry, basic electrical, building codes, ADA regulations, and safety standards
• Demonstrated skills, with a track record of successfully executing scope work and fostering a positive work culture.
• Proficiency in utilizing automated facilities management systems, such as TheWorxHub, for work order tracking, preventive maintenance & asset management.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Cost-effective solutions with high-quality outcomes.
• Strong organizational and problem-solving abilities, with meticulous attention to detail
• Compassionate, patient, and empathetic approach when interacting with individuals with developmental disabilities.

Core Competencies

• Strong knowledge of general maintenance, building systems, and safety standards.
• Familiarity with Federal, NYS & NYC regulatory agencies (e.g., DOB, DEP, ADA, OPWDD, OFPC)
• Ability to work independently and manage multiple tasks.
• Proficiency with facilities management systems (e.g., WorxHub)
• Strong organizational, problem-solving, and recordkeeping skills
• Effective communication and teamwork abilities
• Ability to deliver cost-effective, high-quality solutions.
• Compassionate and respectful approach when working in human services environments.
• In addition to the responsibilities below, perform all other duties as assigned.

Benefits
At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.
About Heartshare
Who WE ARE:
For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.