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Guidance Associate Jobs in Rochester, NY (NOW HIRING)

Hertz

Customer Service Associate

Rochester, NY · On-site

$17.50/hr

The Customer Service Associate provides customer service that is above and beyond for customer ... needs, providing guidance, feedback, and individual coaching when needed. Ensures that all ...

Five Star Bank

Sales & Service Associate

Victor, NY · On-site

$17 - $23/hr

As a Sales & Service Associate, you'll do more than handle transactions -- you'll be a trusted ... Deliver Personalized Financial Guidance: Engage in meaningful conversations to understand customers ...

Five Star Bank

Sales & Service Associate

Rochester, NY · On-site

$17 - $23/hr

As a Sales & Service Associate, you'll do more than handle transactions -- you'll be a trusted ... Deliver Personalized Financial Guidance: Engage in meaningful conversations to understand customers ...

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Guidance Associate information

See Rochester, NY salary details

$9

$18

$31

How much do guidance associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for guidance associate in Rochester, NY is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.90 per hour, depending on experience, location, and employer.

What is a guidance associate?

A Guidance Associate is a professional who supports counselors and educational staff in helping students with academic, career, and personal development. They often assist in organizing guidance programs, maintaining student records, and providing resources related to educational planning and personal growth. Guidance Associates may also help facilitate communication between students, parents, and teachers, ensuring that students receive the support they need to succeed. Their role is crucial in fostering a positive and effective learning environment within schools or educational settings.

How does a guidance associate typically collaborate with counselors and students on a daily basis?

A Guidance Associate works closely with school counselors to support students' academic and personal development. On a daily basis, they may help organize student records, schedule counseling appointments, and facilitate communication between students, parents, and staff. They often assist in implementing guidance programs, preparing relevant resources, and ensuring students have access to necessary support services. This role requires strong organizational skills and a collaborative mindset, as Guidance Associates are key contributors to a supportive and well-structured counseling environment.

What are the key skills and qualifications needed to thrive as a guidance associate, and why are they important?

To thrive as a Guidance Associate, you need a solid understanding of counseling principles, educational guidance practices, and typically an associate’s or bachelor’s degree in psychology, education, or a related field. Familiarity with student information systems, career assessment tools, and documentation software is often required. Strong interpersonal communication, active listening, and empathy are crucial soft skills for building trust and supporting diverse student needs. These skills and qualifications are vital to effectively guide students through academic, personal, and career challenges while maintaining accurate records and fostering a supportive environment.

What is the difference between Guidance Associate vs Academic Advisor?

AspectGuidance AssociateAcademic Advisor
Required CredentialsTypically a bachelor's degree; certifications varyBachelor's degree often required; some roles prefer certifications in counseling or advising
Work EnvironmentEducational institutions, non-profits, or career centersUniversities, colleges, or academic institutions
Employer & Industry UsageUsed in education and career services sectorsCommonly employed in higher education settings
Common Search & ComparisonOften compared for entry-level advising rolesCompared for student support and academic planning roles

Guidance Associates typically focus on providing general guidance and support in educational or career settings, often with less specialized training than Academic Advisors. Academic Advisors usually have a more in-depth role in helping students plan their academic paths, requiring specific knowledge of curricula and degree requirements. Both roles are vital in supporting student success but differ mainly in scope and depth of advising responsibilities.

What are popular job titles related to Guidance Associate jobs in Rochester, NY?

For Guidance Associate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Guidance Associate jobs in Rochester, NY look for?

The top searched job categories for Guidance Associate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Guidance Associate jobs?

Cities near Rochester, NY with the most Guidance Associate job openings:

Guidance Associate jobs near you
Infographic showing various Guidance Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 81% Full Time, 12% Part Time, and 7% Contract. Highlights an 66% Physical, 2% Hybrid, and 32% Remote job distribution, with an average salary of $39,019 per year, or $18.8 per hour.

Customer Service Associate

Hertz

Rochester, NY • On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

142nd of 178 rated vehicle equipment hire

Job description

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $17.50/hr

Schedule: Nights & Weekends

Qualifications:

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills

Apply today and shift your career into drive for tomorrow!

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:

  • Up to 40% off the base rate of any standard Hertz rental   
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

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