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Guest Services Associate Jobs in Rochester Hills, MI

Al Serra Auto Plaza

Guest Services Associate

Grand Blanc, MI · On-site

$12.50 - $15.25/hr

As a Guest Services Associate, you will handle inbound/outbound scripted calls/emails and appointment setting for Sales or Service customers. Job Responsibilities * Ensure that all incoming sales ...

Upshift

Guest Service Associate

Allen Park, MI · On-site

$15 - $20/hr

... services to guests, processing guest payments and acting as an information source on various ... Guest service associates are expected to be on their feet the entire shift, be able to lift up to ...

Go Rentals

Guest Experience Associate

Waterford, MI · On-site

$19/hr

Why You'll Love this Guest Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a passion ...

Go Rentals

Guest Experience Associate

Detroit, MI · On-site

$19/hr

Why You'll Love this Guest Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a passion ...

Aqua-Tots Development

Guest Service Associate

Macomb, MI · On-site

$15/hr

Aqua Tots is looking for a Guest Service Associate. Must be friendly, able to multitask, work with ... Can provide compelling presentations of our services that will overcome objections and close ...

Aqua-Tots Development

Guest Service Associate

Utica, MI · On-site

$15/hr

Aqua Tots is looking for a Guest Service Associate. Must be friendly, able to multitask, work with ... Can provide compelling presentations of our services that will overcome objections and close ...

Aqua-Tots Swim School

Guest Service Associate

Utica, MI · On-site

$15/hr

Aqua Tots is looking for a Guest Service Associate. Must be friendly, able to multitask, work with ... Can provide compelling presentations of our services that will overcome objections and close ...

Aqua-Tots Swim School

Guest Service Associate

Macomb, MI · On-site

$15/hr

Aqua Tots is looking for a Guest Service Associate. Must be friendly, able to multitask, work with ... Can provide compelling presentations of our services that will overcome objections and close ...

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All JobsGuest Services Associate JobsGuest Services Associate Jobs in Rochester Hills, MI

Guest Services Associate information

See Rochester Hills, MI salary details

$8

$14

$19

How much do guest services associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for guest services associate in Rochester Hills, MI is $14.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $15.91 per hour, depending on experience, location, and employer.

What is a guest services associate?

Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.

What are the key skills and qualifications needed to thrive as a guest services associate?

To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are some common challenges faced by guest services associates, and how can they be overcome?

Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.

What is the difference between Guest Services Associate vs Front Desk Agent?

AspectGuest Services AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest assistance, hospitality rolesReception, check-in, guest support

Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.

Is guest relations a stressful job?

Guest Services Associate roles can be stressful at times due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. Strong communication skills and the ability to stay calm under pressure are important for success in this position.

What are the most commonly searched types of Guest Services jobs in Rochester Hills, MI?

The most popular types of Guest Services jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Guest Services Associate jobs?

Cities near Rochester Hills, MI with the most Guest Services Associate job openings:

Infographic showing various Guest Services Associate job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $30,453 per year, or $14.6 per hour.

Guest Services Associate

Bloomfield, MI • On-site

Oakland Schools
Elementary and Secondary Schools • 501 - 1,000 employees
Learn more about Oakland Schoolsexternal

$14 - $17.25/hr

Full-time

Re-posted 23 days ago

Job description

Position Type:
Non-Certified Student Support Services/Non-Certified Other
Date Posted:
12/21/2022
Location:
Bowers Farm
District:
Bloomfield Hills Schools
PLEASE SEE ATTACHED JOB DESCRIPTION
Attachment(s):
  • Guest Services Associate 1.1.23.pdf
Oakland Schools logo

About Oakland Schools

Sourced by ZipRecruiter

Oakland Schools is a regional service agency that offers support services to school personnel that are best delivered regionally and provide cost, size and quality advantages to those we serve. Oakland Schools is an autonomous, tax-supported public school district governed by Michigan General School Laws and is one of 56 intermediate school districts (ISDs) established in Michigan in 1962.

Industry

Elementary and secondary schools

Company size

501 - 1,000 Employees

Headquarters location

Waterford, MI, US

Year founded

1962

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