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Guest Service Rep Jobs (NOW HIRING)

Hyatt

Guest Service Representative

Chicago, IL

$23/hr

Guest Service Representative Compensation: $23.00 per hour, Full-Time What's in it for you... * Insurance enrollment available from DAY 1! * Paid time off available from DAY 1! * Holiday pay ...

Nothing Bundt Cakes

Guest Service Representative

Brandon, FL · On-site

$12.25 - $15/hr

Guest Service Representative OPEN AVAILABILITY Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative ...

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How much do guest service rep jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for guest service rep in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What are Guest Service Reps?

Guest Service Representatives, often called Guest Service Reps, are professionals who serve as the primary point of contact for guests at hotels, resorts, or customer service desks. Their main duties include checking in and checking out guests, answering questions, handling reservations, and resolving any issues or concerns. They play a key role in creating a positive experience for visitors by providing friendly, efficient, and knowledgeable service. Strong communication and problem-solving skills are essential in this role.

What is the difference between Guest Service Rep vs Front Desk Agent?

AspectGuest Service RepFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, customer service centersHotels, motels, hospitality establishments
Employer & IndustryHospitality, travel, customer serviceHospitality, travel, lodging
Search & Comparison IntentCustomer service roles, guest interactionHotel front desk, guest check-in/out

The Guest Service Rep and Front Desk Agent roles are similar, both requiring customer service skills and working in hospitality environments. The main difference lies in terminology; 'Guest Service Rep' is often used in call centers or corporate settings, while 'Front Desk Agent' is specific to hotels. Both roles focus on guest interaction, check-in/out procedures, and providing excellent service.

What are some common challenges faced by Guest Service Reps, and how can they be effectively managed?

Guest Service Reps often encounter high-pressure situations, such as resolving guest complaints or handling peak check-in times. Successfully managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Building familiarity with hotel policies and having a proactive approach to problem-solving can help reps quickly address guest needs and ensure a positive experience. Team collaboration is also key, as Guest Service Reps frequently coordinate with housekeeping, maintenance, and management to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Guest Service Rep, and why are they important?

To thrive as a Guest Service Rep, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and basic office tools is often required. Exceptional communication, patience, and a positive attitude help you stand out in assisting guests and resolving issues. These skills ensure seamless guest experiences, efficient operations, and positive brand representation.
What cities are hiring for Guest Service Rep jobs? Cities with the most Guest Service Rep job openings:
What states have the most Guest Service Rep jobs? States with the most job openings for Guest Service Rep jobs include:
Guest Service Rep jobs near you
Infographic showing various Guest Service Rep job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.
Guest Service Representative

Guest Service Representative

Clipper Petroleum

Forest Park, GA

$13 - $16/hr

Other

Posted 24 days ago

Job description

Guest Service Representative

Store 57 - Forest Park, GA

Overview

Level Entry Position Type Full-Time/Part-Time Job Shift Any Travel Percentage None Category Retail

Description

POSITION SUMMARY: The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are looking for positive, outgoing people that enjoy working with people. This position requires good communication and cash-handling skills. Exceptional customer service is a major component of this position.

Qualifications

Education: Some high school or equivalent.

Experience & Skills: No previous experience required. Ability to understand and implement written and verbal instruction.

Must pass background check and drug screen.

Apply