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Guest Service Rep Jobs (NOW HIRING)

Clipper Petroleum

Guest Service Representative

Marietta, GA

$12.25 - $15/hr

Guest Service Representative Store 64 - Marietta, GA 30062 Overview Level entry position type full-time/part-time job shift any education level none travel percentage none category restaurant - food ...

Clipper Petroleum

Guest Service Representative

Smyrna, GA · On-site

$13.25 - $16.25/hr

Guest Service Representative Store 77 - Smyrna, GA 30034 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Travel Percentage None Category Retail Description POSITION SUMMARY: The ...

Nothing Bundt Cakes

Guest Service Representative

Mason, OH · On-site

$11 - $14/hr

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious ...

Dreamscape Hospitality

Guest Service Rep

The Woodlands, TX

$12.25 - $15/hr

Guest Service Representative Job Summary: We are seeking a friendly and professional Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional ...

Clipper Petroleum

Guest Service Representative

Atlanta, GA

$13 - $15.75/hr

Guest Service Representative Store 32 - Atlanta, GA 30346 Overview Level Entry Position Type Full-Time/Part-Time Job Shift Any Travel Percentage None Category Retail Description POSITION SUMMARY: The ...

Dreamscape Hospitality

Guest Service Rep

The Woodlands, TX · On-site

$12.25 - $15/hr

Guest Service Representative Job Summary: We are seeking a friendly and professional Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional ...

Dreamscape Hosptality

Guest Service Rep

Spring, TX · On-site

$12.25 - $15/hr

Guest Service Representative Job Summary: We are seeking a friendly and professional Guest Service Representative to join our team. The ideal candidate will be responsible for providing exceptional ...

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How much do guest service rep jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for guest service rep in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What are Guest Service Reps?

Guest Service Representatives, often called Guest Service Reps, are professionals who serve as the primary point of contact for guests at hotels, resorts, or customer service desks. Their main duties include checking in and checking out guests, answering questions, handling reservations, and resolving any issues or concerns. They play a key role in creating a positive experience for visitors by providing friendly, efficient, and knowledgeable service. Strong communication and problem-solving skills are essential in this role.

What is the difference between Guest Service Rep vs Front Desk Agent?

AspectGuest Service RepFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, customer service centersHotels, motels, hospitality establishments
Employer & IndustryHospitality, travel, customer serviceHospitality, travel, lodging
Search & Comparison IntentCustomer service roles, guest interactionHotel front desk, guest check-in/out

The Guest Service Rep and Front Desk Agent roles are similar, both requiring customer service skills and working in hospitality environments. The main difference lies in terminology; 'Guest Service Rep' is often used in call centers or corporate settings, while 'Front Desk Agent' is specific to hotels. Both roles focus on guest interaction, check-in/out procedures, and providing excellent service.

What are some common challenges faced by Guest Service Reps, and how can they be effectively managed?

Guest Service Reps often encounter high-pressure situations, such as resolving guest complaints or handling peak check-in times. Successfully managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Building familiarity with hotel policies and having a proactive approach to problem-solving can help reps quickly address guest needs and ensure a positive experience. Team collaboration is also key, as Guest Service Reps frequently coordinate with housekeeping, maintenance, and management to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Guest Service Rep, and why are they important?

To thrive as a Guest Service Rep, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and basic office tools is often required. Exceptional communication, patience, and a positive attitude help you stand out in assisting guests and resolving issues. These skills ensure seamless guest experiences, efficient operations, and positive brand representation.
What cities are hiring for Guest Service Rep jobs? Cities with the most Guest Service Rep job openings:
What states have the most Guest Service Rep jobs? States with the most job openings for Guest Service Rep jobs include:
Guest Service Rep jobs near you
Infographic showing various Guest Service Rep job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.
Guest Service Representative

Guest Service Representative

Newport Hospitality Group

Altoona, PA

$13.25 - $16.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Guest Service Representative

The Guest Service Representative (GSR) embodies the property's commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues.

We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.

Benefits:
  • Insurance (health, dental, vision, etc.)
  • Paid time off (vacation, sick leave, holidays)
  • 401K retirement plan
  • DailyPay: Access your earned wages when needed.
  • Special team member hotel rates for travel enthusiasts.
Responsibilities:
  • Check guests in and out of the property
  • Handle guest inquiries and provide information about the local area
  • Assist with resolving guest complaints and issues
  • Process payments and maintain accurate records
  • Collaborate with other team members to ensure guest satisfaction
Requirements:
  • Excellent customer service skills
  • Strong communication and interpersonal abilities
  • Attention to detail and problem-solving skills
  • Ability to work in a fast-paced environment
  • Previous experience in a customer-facing role is a plus

Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.

Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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