ZipRecruiter

Log In

1

Guest Service Associate Jobs in Springfield, VA (NOW HIRING)

UDR Inc

Guest Service Specialist

Germantown, MD

$14 - $18.25/hr

UDR is seeking Resident Services Specialist to join our team at Canterbury (544 units) located in ... Ability to meet and deal effectively with clients, associates, and the general public. Excellent ...

UDR Inc

Guest Service Specialist

Germantown, MD

$14 - $18.25/hr

UDR is seeking Resident Services Specialist to join our team at Canterbury (544 units) located in ... Ability to meet and deal effectively with clients, associates, and the general public. Excellent ...

SSA Group

Food Service - Associate

Washington, DC · On-site

$15.75 - $20.75/hr

Food Service Associate Who are we: For more than 50 years, SSA has partnered with cultural ... Actively and efficiently responds to guest and client feedback, with report to the supervisor to ...

next page

Showing results 1-20

All JobsGuest Service Associate JobsGuest Service Associate Jobs in Springfield, VA

Guest Service Associate information

See Springfield, VA salary details

$9

$16

$21

How much do guest service associate jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for guest service associate in Springfield, VA is $16.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $18.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by Guest Service Associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What are the key skills and qualifications needed to thrive as a Guest Service Associate, and why are they important?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

Is a guest service associate entry level?

Yes, a guest service associate position is typically entry level and often requires minimal prior experience. It usually involves customer service skills, communication, and basic computer knowledge, making it accessible to those new to the workforce.

What is the work of a guest service associate?

A guest service associate is responsible for assisting customers or guests by providing information, resolving issues, and ensuring a positive experience. They often handle check-ins, answer questions, and address concerns, typically working in hospitality, retail, or service environments. Good communication skills and customer service experience are important for this role.

What are Guest Service Associates?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

Is a guest service associate the same as a receptionist?

A guest service associate is a customer-facing role that involves assisting guests, answering questions, and providing information, often in hospitality or retail settings. A receptionist typically handles front desk duties such as greeting visitors, managing phone calls, and administrative tasks. While both roles involve customer interaction, their specific responsibilities and work environments differ.

Can I be a receptionist with no experience?

Guest Service Associate positions often do not require prior experience, as on-the-job training is common. Employers typically look for good communication skills, a friendly attitude, and basic computer knowledge, making it possible to start without previous experience in the role.
What cities near Springfield, VA are hiring for Guest Service Associate jobs? Cities near Springfield, VA with the most Guest Service Associate job openings:

Guest Service Coordinator

CWS CORPORATE LEASING LLC

Washington, DC • On-site

$22 - $27/hr

Full-time

Medical, Dental, Life, Retirement

Posted 17 days ago

Job description

Temporary Living.

Lasting Impressions.


A corporate apartment is rented to an individual or company for a short-term length of time. Corporate apartments are utilized for various reasons, including relocation, temporary job assignments, individuals in between homes or that have been displaced from their homes due to natural disasters.

Part of our vision to create an extraordinary experience and fulfilling the interim housing needs of our clients in Personalized, Innovative, and Dedicated way.

Why Work for CWS Corporate Housing?

CWS Corporate Housing offers comprehensive benefits (medical, dental, health savings account, 401(k), life insurance, Employee Assistance Program, Short-Term and Long-Term Disability), professional development, and a supportive environment. Paid holidays with your birthday as a holiday, fitness reimbursement, and so much more. Our unique BRIDGE program is designed to recognize volunteerism and encourage growth, leadership, creativity, and community involvement amongst our teams and to give back.

Job: Guests Services Coordinator

FLSA Status: Hourly, Non-Exempt

Position Reports to: Area Manager

Work Location: Washington, DC

Positions Supervised: None

Responsibilities: The Guest Services Coordinator serves as an essential point of contact for current and potential clients seeking corporate housing need(s) within the region. The primary purpose of this role is to provide sales support to clients by preparing pricing and availability, facilitating new lease paperwork, and ensuring the highest level of customer satisfaction.

  • Provide pricing and availability options while maximizing margins, including finding creative and innovative solutions to book a lead.
  • Understand and learn each corporate apartment unit location, property amenities, directions for arrival, floor plans, and any other necessary knowledge to meet client needs
  • Establish and maintain relationships with clients and properties
  • Ensure clients meet pre-screening qualifications prior to move-in.
  • Facilitate new client lease paperwork and ensure that the corporate apartment is ready for guest move-in
  • Review corporate apartment reservation status daily to determine availability status
  • Identify the vacant units that have highest priority to be leased for maximum profit
  • Maintain accurate and current information in electronic files for client and supply partners, and apartment communities
  • Complete timely and accurate data-entry into the company systems
  • Distribute leads to preferred locator in the event that client does not meet qualifications
  • Respond to client inquiries with a focus on booking as many leases as possible without jeopardizing the highest level of customer service to each guest
  • Answer client questions related to pricing and corporate apartment options.
  • Respond to and prevent customer service issues as they arise
  • Call guests before arrival to answer any last-minute questions and/or provide any additional amenities
  • Respond to customer questions regarding properties, move-in/out procedures
  • Act as a liaison between the area market, Business Development Associates, and Client Services team members.
  • Conduct 24-hour follow-up call with each guest
  • Communicate to the guest that the work order has been completed
  • Follow up with clients’ issues after issue has been resolved
  • Monitor all existing client work orders to ensure that requests will be completed on schedule, communicate any delays in client work orders, and update with any add on requests for guest needs
  • Communicate with the Home Services department/supply chain partners
  • Perform monthly marketing duties as assigned by the area manager

Hours Worked: Monday-Friday: 8:30am-5:30pm

Education/Certification: High School diploma or GED or equivalent

Experience Preferred: Background in customer service experience, property maintenance management, or in corporate housing is a plus. Computer proficient, particularly in Microsoft Outlook and Word, Smart phone technology.

Requirement: Ability to pass background, drug and driving record check annually, as per company policy and guidelines. Must maintain a valid and unexpired driver’s license that meets company driving standards and maintain current automobile insurance and registration.

CWS Corporate Housing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


Monday - Friday
8:30am - 5:30pm