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Guest Service Associate Jobs in River Grove, IL (NOW HIRING)

RF Mortgage

Guest Service Associate

Chicago, IL · On-site

$52K/yr

Position Summary: Renovo's Guest Service Associate is responsible for providing best-in-class service to borrowers and internal stakeholders. This position requires an assertive and highly ...

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Guest Service Associate information

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How much do guest service associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for guest service associate in River Grove, IL is $15.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.12 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What cities near River Grove, IL are hiring for Guest Service Associate jobs?

Cities near River Grove, IL with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in River Grove, IL as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,738 per year, or $15.7 per hour.

Guest Service Associate

Chicago, IL • On-site

RF Mortgage
See more jobs at RF Mortgageexternal

$52K/yr

Other

Re-posted 4 days ago

Job description

Who We Are:
Renovo Financial is a rapidly growing Chicago-based private lender and mortgage servicer working with real estate investors who acquire and renovate single and multi-family residential properties. We pride ourselves on supporting clients by providing unparalleled service, from the loan application through the payoff. Renovo's reliability and "winwin" solutions-oriented approach is just one reason why our repeat and referral rates far exceed the industry average. Renovo was honored to be named one of Crain's 50 fastest-growing Chicago companies and the 2022 + 2023 Top Workplace winner, as recognized by The Chicago Tribune, and 2023 Best Workplace by Inc. Magazine.
Position Summary:
Renovo's Guest Service Associate is responsible for providing best-in-class service to borrowers and internal stakeholders. This position requires an assertive and highly collaborative individual who will thrive in a fast-paced environment and communicate effectively with a variety of different stakeholders. A top performer in this role will be highly organized, eager to assist customers with their needs, and have strong verbal and written communication skills. This position is eligible for overtime. The Guest Service Associate will report to the AVP of Guest Service.
Responsibilities:
  • Customer Communication: Promptly and thoroughly respond to customer inquiries over the phone and through electronic correspondence.
  • One Touch Resolution: Embrace and foster a culture of one touch resolution for all customer needs with particular attention to white glove service and an understanding of maintaining expected service levels.
  • Process Improvement: Identify opportunities for process improvements and work with leaders to implement practical solutions.
  • Monitor trends with the customer experience and inform management of same.
  • Ad-hoc reporting, research, and projects as directed by management.
Ideal Candidate:
The ideal candidate for this role will have:
  • Bachelor's degree from an accredited college or university
  • At least 2 years of customer service experience
  • Background in mortgage servicing or services preferred
  • Exemplary written and verbal communication skills
  • Ability to manage multiple tasks concurrently and self-prioritize workload to meet deadlines as an individual and leader
  • Excellent organizational skills
  • Proficiency with the Microsoft Office Suite with an emphasis on Outlook and Excel
  • Customer-centric approach that finds solutions to our customers' needs.

Pay: From $52,500.00 per year
At Renovo, we're building a team that reflects a wide range of backgrounds, perspectives, and skills because we believe diverse voices make us stronger. We're proud to be an equal opportunity employer and welcome applicants of all identities and experiences.

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