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Guest Service Associate Jobs in Reno, NV (NOW HIRING)

Crystal Inn

Guest Service Agent

Sparks, NV

$15.25 - $19.50/hr

As a Front Desk Associate you will: * Process guest reservations and provide excellent customer service. * Show proficiency in using computer software and cash handling. * Tidy up, organize, and ...

MacCall

Guest Service Agent

Sparks, NV · On-site

$18.50/hr

As a Front Desk Associate you will: * Process guest reservations and provide excellent customer service. * Show proficiency in using computer software and cash handling. * Tidy up, organize, and ...

Go Rentals

Guest Experience Associate

Reno, NV · On-site

$19/hr

Why You'll Love this Guest Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a passion ...

Go Rentals

Guest Experience Associate

Truckee, CA · On-site

$20/hr

Why You'll Love this Guest Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a passion ...

Cracker Barrel

Guest Services and Sales

Reno, NV · On-site

$12.25 - $14/hr

As a Guest Service and Sales team member, you're the friendly face guests see when they arrive, the helping hand they count on while they shop, and the "see y'all next time" that sends them off. You ...

Cracker Barrel

Guest Services and Sales

Reno, NV · On-site

$12.25 - $14/hr

As a Guest Service and Sales team member, you're the friendly face guests see when they arrive, the helping hand they count on while they shop, and the "see y'all next time" that sends them off. You ...

European Wax Center

Retail Associate

Reno, NV · On-site

$13 - $20/hr

As a Guest Service Associate at European Wax Center, you are the face of the brand. You're the first impression, the warm welcome, and the reason guests come back. You'll educate guests on our ...

KSL Resorts

Guest Services Agent - Full Time

Truckee, CA · On-site

$21/hr

High School diploma or GED equivalence Experience: 1 year of Customer Service experience preferred ... This description is not an exclusive or exhaustive list of all functions that an associate in the ...

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All JobsGuest Service Associate JobsGuest Service Associate Jobs in Reno, NV

Guest Service Associate information

See Reno, NV salary details

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How much do guest service associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for guest service associate in Reno, NV is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $17.26 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What cities near Reno, NV are hiring for Guest Service Associate jobs?

Cities near Reno, NV with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,987 per year, or $15.9 per hour.

Guest Service Agent

Sparks Residence Inn by Marriott

Sparks, NV • On-site

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Welcome guests with a friendly and professional attitude.

  • Check guests in and out, assign rooms, and handle guest information and records.

  • Answer phones, respond to guest questions and requests, and assist with hotel operations as needed.

Job description

Guest Service Agent / Front Desk Agent - Weekends Only

Sparks Residence Inn by Marriott

Wage: $15.00 - $17.50/hr BOE


Be the Friendly Face Our Guests Remember!

Do you have a genuine warmth and helpful nature? Do you enjoy making people feel welcome and creating a great first impression?

If you're friendly, dependable, and enjoy helping others, Tharaldson Hospitality Management wants you!

Our Guest Service Agents are often the first and last person a guest interacts with during their stay. You'll play an important role in creating a positive guest experience while working with a supportive team and gaining valuable hospitality experience.

With 90 hotels nationwide and continued growth ahead, Tharaldson offers opportunities to build your skills and advance your hospitality career.

What We Offer

  • Career advancement opportunities
  • Competitive pay
  • Daily Pay option
  • Employee hotel discounts
  • Flexible scheduling
  • Comprehensive benefits for eligible associates, including Medical, Dental, Vision, 401(k), and Profit Sharing
  • Paid Vacation

What You'll Do

  • Welcome guests with a friendly and professional attitude.
  • Check guests in and out and assign rooms.
  • Answer phones, route calls, and accurately take guest messages.
  • Respond to guest questions, requests, and concerns in a timely and professional manner.
  • Handle guest information and records with confidentiality and integrity.
  • Maintain accurate cash and transaction records.
  • Complete required front desk paperwork, logs, and reports.
  • Perform property walks and help maintain a clean, welcoming lobby and common areas.
  • Assist with breakfast service and keep the area clean and stocked, as needed.
  • Provide wake-up calls and assist guests with special requests.
  • Communicate important guest and property information to the team through the pass-on log.
  • Support hotel sales and marketing efforts as directed by the General Manager.
  • Assist with laundry and other hotel operations as needed.
  • Perform other duties as assigned.

What We're Looking For

  • Previous customer service experience preferred; hospitality experience is a plus.
  • A friendly, positive attitude and genuine desire to help others.
  • Strong communication and customer service skills.
  • Ability to remain professional and calm when handling guest concerns.
  • Ability to handle confidential guest information with integrity.
  • Basic computer and cash-handling skills.
  • Reliable and dependable attendance.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
  • High school diploma or equivalent preferred.

No hotel experience? No problem! We value a great attitude, willingness to learn, and a passion for providing excellent service.

Equal Employment Opportunity

Tharaldson Hospitality Management is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. We consider all qualified applicants without regard to any characteristic protected by federal, state, or local law.

Reasonable Accommodation

Tharaldson Hospitality Management is committed to providing reasonable accommodations to qualified applicants and associates with disabilities and to individuals with sincerely held religious beliefs, in accordance with applicable law. If you need an accommodation during the application or interview process, please contact Human Resources.



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