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Guest Service Associate Jobs in Naples, FL (NOW HIRING)

Marriott

Guest Relations Coordinator

Naples, FL · On-site

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Relations Coordinator

Naples, FL · On-site

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

OTO Development

Front Desk Associate

Naples, FL · On-site

$13.25 - $17/hr

... outstanding guest service, operational excellence, community service, and sales, marketing, and ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

AC Hotel Naples

Front Desk Associate

Naples, FL · On-site

$13.25 - $17/hr

... outstanding guest service, operational excellence, community service, and sales, marketing, and ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

Marriott

Valet Parker - Guest Arrival Expert

Naples, FL · On-site

Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

GameStop Inc

Retail Keyholder (Store 5150)

Naples, FL

$13.75 - $18.25/hr

They provide outstanding guest service experiences within a sales culture that utilizes elements of ... Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end ...

GameStop

Retail Keyholder (Store 5150)

Naples, FL · On-site

$13.75 - $18.25/hr

They provide outstanding guest service experiences within a sales culture that utilizes elements of ... Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end ...

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Guest Service Associate information

See Naples, FL salary details

$8

$14

$19

How much do guest service associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for guest service associate in Naples, FL is $14.98, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $16.30 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What are the most commonly searched types of Guest Service jobs in Naples, FL?

The most popular types of Guest Service jobs in Naples, FL are:

What cities near Naples, FL are hiring for Guest Service Associate jobs?

Cities near Naples, FL with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Naples, FL as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $31,160 per year, or $15 per hour.

Sales Associate (Part-Time) @ Naples Botanical Garden

eventnetwork

Naples, FL • On-site

$13.75 - $15.75/hr

Part-time

Re-posted 2 days ago

Job description

THE POSITION

Our people make us pretty great! Our friendly and enthusiastic team help create fun and surprise as they interact with guests to deliver the ultimate guest shopping experience.

As SALES ASSOCIATE (Part-Time), you will:

  • Provide exceptional guest service as you assist in day-to-day store operations
  • Ensure that guests have the best shopping experience ever
  • Engage with guests and create an entertaining, fun, exciting and memorable experience

Position Preferences:

  • Able to work a flexible schedule, weekends and evenings
  • Naturally enjoy interacting with people of all ages
  • Able to proactively intercept, engage, and demonstrate product to customers and able to effectively communicate product features
  • Be welcoming, positive, engaging and friendly towards our customers, team members, and venue staff
  • Previous retail, cash-handling, merchandising skills, and customer service experience is a plus

Physical Demands – The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the Sales Associate is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
  • The Sales Associate must frequently lift and/or move up to 15 pounds.

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