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Guest Service Associate Jobs in Mokena, IL (NOW HIRING)

Smashburger

Guest Service Expert

Orland Park, IL

$14.50 - $17.75/hr

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

The Abbey Resort

Guest Service Representative

Oak Brook, IL · On-site

$13.75 - $16.75/hr

Guest Service Representatives are often the first in-person contact for hotel guests and support ... Use hotel communication log and verbal or electronic means to notify fellow associates and/or ...

Marriott

Guest Service Representative

Chicago, IL · On-site

$25.49/hr

Additional Information Job Number 26100635 Job Category Rooms & Guest Services Operations Location ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Smashburger

Guest Service Expert

Oak Lawn, IL

$15 - $18.25/hr

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Marriott

Guest Service Aide

Chicago, IL · On-site

$15.75/hr

Job Number 26100439 Job Category Rooms & Guest Services Operations Location 151 W Adams St, Chicago ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Smashburger

Guest Service Expert

Naperville, IL

$14.50 - $17.75/hr

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Advocate Health

Guest Services Associate CMC

Oak Lawn, IL · On-site

$15 - $18.25/hr

To emulate the concept of "customer service" while performing all related job duties. 2)Assist in ... guest services associates will serve as liaisons for our patients and provide support to all ...

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All JobsGuest Service Associate JobsGuest Service Associate Jobs in Mokena, IL

Guest Service Associate information

See Mokena, IL salary details

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How much do guest service associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest service associate in Mokena, IL is $15.65, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.02 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What cities near Mokena, IL are hiring for Guest Service Associate jobs?

Cities near Mokena, IL with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Mokena, IL as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,549 per year, or $15.6 per hour.

Guest Service Expert

Smashburger

Orland Park, IL

$14.50 - $17.75/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Smashburger rating

5.3

Company rating: 5.3 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

48th of 106 rated fast food restaurants

Job description

At Smashburger, we don't just make burgers-we create crave-worthy moments that keep guests coming back for more. We're driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you'll be part of a group that works hard and genuinely cares-where passion and dedication matter just as much as skill. At Smashburger, we live by our values:

Taste Obsessed-Bring flavor into every shift

Premium Experience-Lead Boldly. Deliver Flawlessly

Stay Hungry-Literally & Figuratively

One Team! One Smash!-Smash Together

Do What's Right-Act with honesty and consistency.

If this sounds like your kind of place,we'dlove to have you on the team!

Why You'll Love Working Here
  • Earn extra with tip share (up to $2/hour)
  • 50% off delicious menu items
  • Flexible schedules in a fun, team-focused environment
  • Paid time off, medical, dental & vision benefits*
  • 401(k) match (21+)
  • Employee Assistance Program
  • Referral bonuses
  • Fast-track opportunities for growth and leadership roles
  • Free uniform

*Eligibility based on tenure and hours worked

What You'll Do

As a Guest Service Expert, you'll create great experiences for every guest by:

  • Greeting guests with a friendly, positive attitude
  • Taking accurate orders and handling payments
  • Making menu recommendations and upselling when appropriate
  • Keeping the dining area clean and welcoming
  • Supporting your team in a fast-paced environment
  • Ensuring every guest leaves satisfied
What We're Looking For
  • No experience needed-we provide training
  • Must be at least 16 years old
  • Strong communication and teamwork skills
  • Ability to stand for long periods and lift up to 25 lbs
  • Availability for flexible hours, including nights, weekends, and holidays
  • Commitment to food safety and company standards

All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.

https://smashburger.com/job-applicant-privacy-policy

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