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Guest Service Associate Jobs in Channahon, IL (NOW HIRING)

The Abbey Resort

Guest Service Representative

Orland Park, IL · On-site

$13.50 - $16.50/hr

  • Retirement

  • PTO

Guest Service Representatives are often the first in-person contact for hotel guests and support ... Use hotel communication log and verbal or electronic means to notify fellow associates and/or ...

Smashburger 1749 Naperville

Guest Service Expert

Naperville, IL · On-site

$14.50 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Smashburger

Guest Service Expert

Orland Park, IL

$14.50 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Smashburger 1746 Orland Park

Guest Service Expert

Orland Park, IL · On-site

$14.50 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Smashburger

Guest Service Expert

Naperville, IL

$14.50 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Eligibility based on tenure and hours worked What You'll Do As a Guest Service Expert, you'll create great experiences for every guest by: * Greeting guests with a friendly, positive attitude

Janko Hospitality

Guest Service Representative

Morris, IL · On-site

$13 - $16/hr

  • Retirement

  • PTO

Guest Service Representative Reports to: Operations Manager Department: Rooms Janko Hospitality is ... owners, and associates. Benefits * Competitive compensation package * Full benefits package ...

IHG Hotels & Resorts

Guest Service Representative

Morris, IL · On-site

$13 - $16/hr

  • Retirement

  • PTO

Guest Service Representative Reports to: Operations Manager Department: Rooms WHO WE ARE Janko ... owners, and associates. BENEFITS * Competitive compensation package * Full benefits package ...

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All JobsGuest Service Associate JobsGuest Service Associate Jobs in Channahon, IL

Guest Service Associate information

See Channahon, IL salary details

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How much do guest service associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for guest service associate in Channahon, IL is $15.55, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $16.92 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What cities near Channahon, IL are hiring for Guest Service Associate jobs?

Cities near Channahon, IL with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Channahon, IL as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,341 per year, or $15.5 per hour.

Lead Guest Service Associate - Sales & Guest Experience (Homewood Sq)

ANCHOR POINT MANAGEMENT GROUP

Homewood, IL • On-site

$15.50 - $17/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Job description

Full-Time & Part-Time
Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

  • Assist in training Guest Service Associates.
  • Greet guests and create a welcoming, high-energy environment.
  • Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
  • Educate guests on our exclusive product line.
  • Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
  • Maintain a clean, professional, and organized center appearance.
  • Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

  • Strong sales and guest service skills
  • Excellent leadership, communication and interpersonal abilities
  • Goal-oriented mindset with a passion for hitting targets
  • Previous experience in retail, sales, or the beauty industry is a plus
  • Availability to work evenings and weekends

Benefits (Subject to eligibility)

  • 401k Company Match
  • Health, Vision, and Dental Insurance (28+ hours/week)
  • Generous Bonus Incentive 2x/month (Packages + Retail)
  • Training and career advancement opportunities

Perks

  • Daily Pay                                
  • Employee Assistance Program                                
  • Team Member Assistance Fund                               
  • Culture Committee - Have fun while being the best!                                
  • Referral Bonus - Generous Incentive to hire all roles!

Apply