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Guest Service Associate Jobs in Altadena, CA (NOW HIRING)

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Guest Service Associate information

See Altadena, CA salary details

$10

$18

$23

How much do guest service associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for guest service associate in Altadena, CA is $18.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $19.86 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What cities near Altadena, CA are hiring for Guest Service Associate jobs?

Cities near Altadena, CA with the most Guest Service Associate job openings:

Guest Service Associate

National Health Foundation

Los Angeles, CA • On-site

$18.50/hr

Full-time

Re-posted 13 hours ago

Job description

POSITION TITLE: Guest Service Associate

REPORTS TO: Operations Manager

LOCATION: Los Angeles - Pico Union, CA

CLASSIFICATION: Non-Exempt (Full-Time)

HOURLY RATE: $18.50

SCHEDULE:

    • Overnight: 11:00PM-7:30AM, Sunday-Thursday

    • All positions require candidates to successfully pass a background check, LIVE scan and TB Test


Join Our Team, No Prior Experience Required

  • National Health Foundation offers full on the job training for candidates with strong customer service, de-escalation, and a willingness to learn, ready to grow into a meaningful career in guest services within recuperative care.


Guest Service Associate

A Guest Service Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.


Responsibilities and Initiatives

To help NHF meet its growth goals, the Guest Service Associate will:
  • Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Conduct constant room checks throughout the day.
  • Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and garner guest feedback.
  • Create, lead, and/or implement engagement activities with our guests, when applicable. Build rapport and trust with our guests through constant engagement and checking in. Attend to our guests' requests.
  • Assist nursing, social services and external partners with guest appointments on-site or check ins.
  • Assist management in accurately maintaining bed availability and documentation.
  • Assist Lead staff or Program Management with supplies inventory check/log.
  • Maintain accurate record keeping including but not limited to daily shift notes, incident reports, Emergency Action Plan drills, etc. when applicable.
  • Respond to and provide positive intervention encounters for guest concerns.
  • Attend all meetings and training that are aligned with the role which includes shift hand off, and trainings such as, but not limited to; BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, DEI, etc.
  • Perform laundry, clothing requests and mealtime duties and in the absence of the environmental site associate perform housekeeping services (if applicable).
  • Must be flexible to adapt to schedule changes and/or work additional shifts to meet the needs of the facility, notwithstanding labor laws.
  • Must model and project a positive professional image and adhere to the organization dress code.
  • Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
  • Always follow NHF policies and procedures.
  • Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
  • Ability to perform and prioritize multiple tasks effectively and efficiently.
  • Must be able to work a schedule with five (5) eight (8) hour shifts.
  • Current BLS certification preferred, but not required.
  • Excellent oral and written communication skills.
  • Ability to communicate effectively with all levels of staff, guests, and visitors.


Physical Requirements

The duties as described will required frequent standing and walking.  The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds.  Must utilize conversational speech for effective verbal communication.  Noise level is high in some client care areas. 


Programs:

National Health Foundation is addressing the social determinants of health using a number of research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org/