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Guest Service Associate Jobs in Minnesota (NOW HIRING)

Days Inn Duluth Lakewalk

Guest Services Associate

Duluth, MN · On-site

$14.75 - $18/hr

We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the ... We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ...

Holiday Inn Express

Guest Service Representative

Rogers, MN · On-site

$18 - $19/hr

Guest Service Representative Holiday Inn Express - Rogers, MN Working somewhere you'd rather not be ... We know we work in an increasingly competitive industry and guests and associates have more options ...

IHG Hotels & Resorts

Guest Service Representative

Rogers, MN · On-site

$18 - $19/hr

Guest Service Representative Holiday Inn Express - Rogers, MN Working somewhere you'd rather not be ... We know we work in an increasingly competitive industry and guests and associates have more options ...

ZMC Hotels, LLC

Guest Services Associate

Duluth, MN · On-site

$15/hr

We hire friendly employees who provide quality service. Job Summary Fast, fun, and friendly are the ... We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you ...

Home2 Suites By Hilton

Guest Service Representative

Ramsey, MN · On-site

$13.75 - $16.75/hr

Guest Service Representative Home2 Suites By Hilton - Ramsey, MN Working somewhere you'd rather not ... We know we work in an increasingly competitive industry and guests and associates have more options ...

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All JobsGuest Service Associate JobsGuest Service Associate Jobs in Minnesota

Guest Service Associate information

See Minnesota salary details

$8

$15

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How much do guest service associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for guest service associate in Minnesota is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $16.97 per hour, depending on experience, location, and employer.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What skills are needed for a guest service associate?

A guest service associate needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, patience, and a friendly attitude, along with basic computer skills and the ability to handle cash transactions if required. Customer service experience and a professional appearance are also important for success in this role.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.
What are the most commonly searched types of Guest Service jobs in Minnesota? The most popular types of Guest Service jobs in Minnesota are:
What cities in Minnesota are hiring for Guest Service Associate jobs? Cities in Minnesota with the most Guest Service Associate job openings:
Infographic showing various Guest Service Associate job openings in Minnesota as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,403 per year, or $15.6 per hour.

Guest Service Supervisor

Golder Hospitality

Bloomington, MN

Full-time

PTO

Posted 16 days ago

Job description

Description

Guest Service Supervisor

As the Guest Services Supervisor, you will be responsible for overseeing and working with our Front Desk Associates to provide an exceptional guest experience at all times. Our Front Desk Associates are the first impression our guests have with our business, and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.


Must be available evenings, weekends and holidays.


The primary responsibility of our Guest Service Supervisor is to effectively lead the Front Office by utilizing established performance standards to deliver outstanding customer service to our guests.


The essential functions of a Guest Service Supervisor position include: 

  • Supervise and motivate all Front Desk personnel with daily supervision to include training, and visually monitoring performance to ensure adherence to all service and productivity standards to provide full guest satisfaction.
  • Check and control room reservations, front office systems, supplies inventory and compliance with brand standards.
  • Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction.
  • Act as hotel Manager on Duty in absence of General Manager or other upper Management.
  • Ability to work while standing for extended periods of time.


Requirements

Candidates must possess the following knowledge, skills, and abilities:

  • Great attention to detail
  • Thorough organizational skills, proficient in accomplishing all tasks 
  • Considerable knowledge of computer systems for registration, reservations and backup systems
  • Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
  • Ability to read, write, speak and understand the English language to communicate with employees and guests
  • Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts 

BENEFITS: Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more!


Education/Experience

  •  Comparable hotel size and scope of experience preferred
  • Experience with Opera Cloud or Opera is preferable but not mandatory

Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.


Apply