ZipRecruiter

Log In

1

Guest Service Associate Jobs in Illinois (NOW HIRING)

Advocate Health

Guest Services Associate ACH

Park Ridge, IL · On-site

$14.50 - $17.75/hr

Customer Service Associate Major Responsibilities: To emulate the concept of "customer service ... Clean wheelchairs and Guest Services equipment to provide a clean environment for patients, patient ...

Crescent Services

Guest Service Agent

Evanston, IL · On-site

$14 - $17.75/hr

More than that, we know our Associates are the shining stars of what we do! We understand what it ... deliver outstanding guest service and financial profitability. Specifically, you would be ...

New

previous pagenext page

Showing results 21-40

All JobsGuest Service Associate JobsGuest Service Associate Jobs in Illinois

Guest Service Associate information

See Illinois salary details

$8

$15

$20

How much do guest service associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest service associate in Illinois is $15.41, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $16.78 per hour, depending on experience, location, and employer.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What skills are needed for a guest service associate?

A guest service associate needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, patience, and a friendly attitude, along with basic computer skills and the ability to handle cash transactions if required. Customer service experience and a professional appearance are also important for success in this role.

What are the most commonly searched types of Guest Service jobs in Illinois?

The most popular types of Guest Service jobs in Illinois are:

What cities in Illinois are hiring for Guest Service Associate jobs?

Cities in Illinois with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Illinois as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,060 per year, or $15.4 per hour.

Lead Guest Service Associate - Sales & Guest Experience (Tinley Park )

ANCHOR POINT MANAGEMENT GROUP

Tinley Park, IL

$15.50 - $17/hr

Full-time

Re-posted 21 days ago

Job description

Position Summary:
The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire 
experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service 
Associate is able to work with like-minded individuals who share in their excitement and passion 
for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in 
feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales 
position.
Duties and Responsibilities:
•  Selling wax passes.
•  Opening and closing procedures of the center.
•  Managing the flow of guests in and out of the center and assisting with questions as needed. The 
Reservation Book regarding the guest's requests and associate's availability.
•  Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and 
demonstrating products on guests, and benefits and savings of Wax Passes and consistency with 
waxing.
•  Responsible for maintaining the front of the center, including, but not limited to, restocking 
product shelves and refilling brochure and card holders.
•  Responsible for educating guests on current in-center promotions.
•  Responsible for checking their schedule on a weekly basis.
•  Responsible for arriving to work on time wearing the appropriate dress code and name 
tag.
•  Responsible for following all corporate policies and procedures.
•  Participation in community events and street team marketing when requested.
•  Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not 
scheduled, the associate will attend a minimum of 1 Strut Session per month).
•  Participate on Strut Bloomfire by actively commenting on questions and posts.
•  Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring 
the scripts and standard responses while working in the location.
•  Responsible for maintaining and exceeding center and individual goals.
•  Responsible for center cleanliness
•  Other duties as assigned.

Knowledge and Skill Requirements:
High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.

Apply