ZipRecruiter

Log In

1

Guest Service Assistant Jobs in Rialto, CA (NOW HIRING)

El Pollo Loco

EL Service Assistant

Colton, CA · On-site

$12.75 - $17/hr

Key Responsibilities Guest Service Support * Greet guests in a friendly and professional manner. * Assist guests with dining room needs and requests. * Deliver exceptional hospitality by maintaining ...

El Pollo Loco

EL Service Assistant

Chino Hills, CA · On-site

$12.75 - $17/hr

Key Responsibilities Guest Service Support * Greet guests in a friendly and professional manner. * Assist guests with dining room needs and requests. * Deliver exceptional hospitality by maintaining ...

El Pollo Loco

EL Service Assistant

San Bernardino, CA · On-site

$12.75 - $17.25/hr

Key Responsibilities Guest Service Support * Greet guests in a friendly and professional manner. * Assist guests with dining room needs and requests. * Deliver exceptional hospitality by maintaining ...

El Pollo Loco

EL Service Assistant

Victorville, CA · On-site

$12.50 - $16.75/hr

Key Responsibilities Guest Service Support * Greet guests in a friendly and professional manner. * Assist guests with dining room needs and requests. * Deliver exceptional hospitality by maintaining ...

El Pollo Loco

EL Service Assistant

Perris, CA · On-site

$12.75 - $17/hr

Key Responsibilities Guest Service Support * Greet guests in a friendly and professional manner. * Assist guests with dining room needs and requests. * Deliver exceptional hospitality by maintaining ...

El Pollo Loco

EL Service Assistant

San Bernardino, CA · On-site

$12.75 - $17.25/hr

Key Responsibilities Guest Service Support * Greet guests in a friendly and professional manner. * Assist guests with dining room needs and requests. * Deliver exceptional hospitality by maintaining ...

Corner Bakery

Guest Service Attendant

Chino Hills, CA · On-site

... Assist kiosk guests with: Guest rewards, ordering, payments, number cards, beverage service ... receipt printing, dine in/to go order fulfillment. • Beverage service for kiosk guests • Assist ...

LINCOLN CORONA LLC

Guest Service Representative

Corona, CA · On-site

$14 - $17/hr

As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in ...

Hersha Hospitality Management

Guest Service Agent

Anaheim, CA · On-site

$15.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

HHM Hotels

Guest Service Agent

Anaheim, CA

$18 - $20/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

next page

Showing results 1-20

All JobsGuest Service JobsGuest Service Assistant JobsGuest Service Assistant Jobs in Rialto, CA

Guest Service Assistant information

See Rialto, CA salary details

$12

$18

$25

How much do guest service assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for guest service assistant in Rialto, CA is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $20.72 per hour, depending on experience, location, and employer.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What skills are needed for guest service assistant?

A guest service assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and work in a team environment. Basic computer skills and knowledge of the facility or service are also beneficial.

What are the most commonly searched types of Guest Service jobs in Rialto, CA?

The most popular types of Guest Service jobs in Rialto, CA are:

What job categories do people searching Guest Service Assistant jobs in Rialto, CA look for?

The top searched job categories for Guest Service Assistant jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Guest Service Assistant jobs?

Cities near Rialto, CA with the most Guest Service Assistant job openings:

Guest Service Assistant jobs near you

EL Service Assistant

El Pollo Loco

Colton, CA • On-site

$12.75 - $17/hr

Part-time

Re-posted 25 days ago

Job description

Position: Service Assistant
Reports to: Shift Leader / Assistant Manager / General Manager
Job Overview
The Service Assistant is responsible for maintaining a clean, safe, organized, and guest-ready
restaurant environment while supporting front-of-house and back-of-house operations. This role
assists with dining room cleanliness, guest service support, stocking, sanitation, food safety, and
restaurant appearance to ensure an exceptional guest experience and compliance with El Pollo
Loco brand standards.
Key Responsibilities
Guest Service Support
  • Greet guests in a friendly and professional manner.
  • Assist guests with dining room needs and requests.
  • Deliver exceptional hospitality by maintaining a clean and welcoming dining environment.
  • Assist team members during busy periods to support efficient guest service.
  • Address basic guest concerns and communicate issues to management as needed.
  • Assist guests with carrying trays, beverages, and large orders when appropriate.
  • Dining Room & Restaurant Maintenance
  • Maintain cleanliness and organization of the dining room, beverage station, condiment station, and guest areas.
  • Clean and sanitize tables, chairs, booths, counters, and guest-touch surfaces.
  • Monitor and restock napkins, utensils, condiments, beverage supplies, and other guest-use items.
  • Maintain restaurant appearance throughout the shift.
  • Ensure restrooms remain clean, stocked, and guest-ready at all times.
  • Maintain cleanliness of restaurant entrances, sidewalks, patios, and parking lot areas.

Food Safety & Sanitation
  • Follow all food safety, sanitation, and health department regulations.
  • Properly use cleaning chemicals and sanitation supplies according to company procedures.
  • Maintain sanitizer buckets and cleaning stations throughout the shift.
  • Support compliance with restaurant cleanliness and food safety standards.
  • Report safety hazards, maintenance issues, or sanitation concerns to management immediately.

Stocking & Operational Support
  • Stock front counter supplies, packaging materials, beverage stations, and service areas.
  • Assist with receiving, organizing, and storing deliveries as assigned.
  • Support kitchen and service teams by transporting supplies and replenishing products.
  • Assist with shift transitions, opening procedures, and closing procedures.
  • Perform other duties as assigned.

Cleaning & Facility Standards
  • Sweep, mop, and maintain floors throughout the restaurant.
  • Empty trash receptacles and transport trash to designated disposal areas.
  • Clean windows, doors, walls, and other restaurant surfaces as assigned.
  • Clean dining room fixtures, beverage equipment, and guest service areas.
  • Maintain exterior cleanliness including parking lot, sidewalks, patios, landscaping areas, and dumpster enclosures.
  • Perform any other cleaning or side work tasks assigned by management.

Physical Activity
  • Standing, walking, bending, stooping, twisting, reaching, and grasping.
  • Lifting, carrying, pushing, and pulling objects.
  • Communicating with guests, team members, and management.
  • Operating cleaning equipment and utilizing cleaning supplies.
  • Stocking supplies and transporting products throughout the restaurant.

Physical Requirements
  • Standing and walking for extended periods during the work shift.
  • Lifting and carrying ranges:
  • 0-10 lbs: Frequent
  • 11-25 lbs: Frequent
  • 26-50 lbs: Occasional with assistance
  • 51-75 lbs: Seldom; team-lift only
  • Pushing and pulling approximately 10-40 lbs of force occasionally.
  • Frequent use of hands for cleaning, stocking, lifting, carrying, and equipment operation.

Work Environment
  • Work performed in restaurant dining room, kitchen support areas, restrooms, storage areas, and exterior areas.
  • Exposure to heat, noise, wet or slippery surfaces, cleaning chemicals, and varying weather conditions.
  • Fast-paced environment with continuous guest interaction.
  • Variable schedules including mornings, evenings, weekends, and holidays based on business needs.

Cognitive Demands (ADA/FEHA-Compliant)
  • Ability to maintain attention to cleanliness, organization, and safety standards.
  • Ability to prioritize tasks and respond to changing restaurant needs.
  • Ability to communicate clearly and professionally with guests and team members.
  • Ability to follow written and verbal instructions.
  • Ability to work independently while maintaining productivity.
  • Ability to adapt to changing priorities and operational demands.
  • Ability to maintain regular and predictable attendance.

Requirements
  • Previous restaurant, janitorial, hospitality, or customer service experience preferred but not required.
  • Strong customer service and communication skills.
  • Ability to follow food safety and sanitation procedures.
  • Ability to work in a fast-paced, team-oriented environment.
  • Ability to safely use cleaning equipment and chemicals.
  • Ability to work flexible schedules including mornings, evenings, weekends, and holidays.
  • Basic literacy and communication skills required.

This document describes the job and its traditional physical, cognitive, and environmental
demands. It does not describe the abilities of any individual employee. Reasonable
accommodations may be made to enable qualified individuals with disabilities to perform the
essential functions.

Apply