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Guest Service Assistant Jobs in Bothell, WA (NOW HIRING)

Hersha Hospitality Management LP

Guest Service Agent

Renton, WA · On-site

$16.75 - $21.25/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Thorntons LLC

Guest Service Representative

Renton, WA · On-site

$21.57 - $21.82/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand ...

Thorntons LLC

Guest Service Representative

Silverdale, WA · On-site

$17.50 - $17.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand ...

Thorntons LLC

Guest Service Representative

Everett, WA · On-site

$20.77 - $21.02/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand ...

Thorntons LLC

Guest Service Representative

Everett, WA · On-site

$20.77 - $21.02/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand ...

Thorntons LLC

Guest Service Representative

Tukwila, WA · On-site

$21.65 - $21.90/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand ...

Thorntons LLC

Guest Service Representative

Bellevue, WA · On-site

$20.50 - $20.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand ...

Thorntons LLC

Guest Service Representative

Seattle, WA · On-site

$21.30 - $21.55/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand ...

Larkspur Landing Renton

Guest Service Agent

Renton, WA · On-site

$17 - $21.50/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Larkspur Landing Renton

Guest Service Agent

Renton, WA · On-site

$19 - $21/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Thorntons LLC

Guest Service Representative

Seattle, WA · On-site

$21.30 - $21.55/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand ...

Thorntons LLC

Guest Service Representative

Poulsbo, WA · On-site

$17.50 - $17.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand ...

Thorntons LLC

Guest Service Representative

Seattle, WA · On-site

$21.30 - $21.55/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand ...

Thorntons LLC

Guest Service Representative

Kirkland, WA · On-site

$18.25 - $18.50/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand ...

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All JobsGuest Service JobsGuest Service Assistant JobsGuest Service Assistant Jobs in Bothell, WA

Guest Service Assistant information

See Bothell, WA salary details

$13

$20

$27

How much do guest service assistant jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for guest service assistant in Bothell, WA is $20.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.12 per hour, depending on experience, location, and employer.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What skills are needed for guest service assistant?

A guest service assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and work in a team environment. Basic computer skills and knowledge of the facility or service are also beneficial.

What job categories do people searching Guest Service Assistant jobs in Bothell, WA look for?

The top searched job categories for Guest Service Assistant jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Guest Service Assistant jobs?

Cities near Bothell, WA with the most Guest Service Assistant job openings:

Guest Service Assistant jobs near you
Infographic showing various Guest Service Assistant job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,271 per year, or $20.3 per hour.

Guest Service Agent

Hersha Hospitality Management LP

Renton, WA • On-site

$16.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 


Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager


Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It


HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

For hourly associates:
Eligible full-time associates (working 30 or more hours per week) can participate in a comprehensive rewards package, including various insurance, retirement, and time-off benefits. HHM Hotels offers Medical, Dental, and Vision coverage to employees and their qualifying dependents, along with a Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Account, Company-Paid Life Insurance, with options for Supplemental Life and Accidental Death & Dismemberment (AD&D) insurance, plus voluntary Short-Term Disability, Long-Term Disability, Accident Insurance, Hospital Indemnity, and Critical Care coverage. Associates aged 21 and over are eligible for our 401(k) retirement plan with a company match of 35% of 5% up to 5%. PTO for nonexempt employees accrual begins on the first day of employment, and the rate varies based on continuous service: starting at 7 days (.0270 per hour or up to 56 hours) annually for associates with less than 6 years of service, increasing to 12 days (.0462 per hour or up to 96 hours) after 6 years, and 15 days (.0577 per hour or up to 120 hours) after 11 years. For paid sick leave, employees receive 5 sick days (40 hours) annually. Full-time employees are eligible for pay for 7 observed holidays. Other perks include an Employee Assistance Program (EAP), Commuter benefits, and HHM Hotel Travel Discounts.
For salary associates:
Eligible  full-time associates (working 30 or more hours per week) can participate in a comprehensive rewards package, including various insurance, retirement, and time-off benefits. HHM Hotels offers Medical, Dental, and Vision coverage to employees and their qualifying dependents, along with a Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Account, Company-Paid Life Insurance, with options for Supplemental Life and Accidental Death & Dismemberment (AD&D) insurance, plus voluntary Short-Term Disability, Long-Term Disability, Accident Insurance, Hospital Indemnity, and Critical Care coverage. Associates aged 21 and over are eligible for our 401(k) retirement plan with a company match of 35% of 5% up to 5%. PTO for exempt employees accrual begins on the first day of employment, and the rate varies based on continuous service: starting at 10 days days (.0385 per hour or up to 80 hours) annually for associates with less than 2 years of service, increasing to 12 days (.0462 per hour or up to 96 hours) after 2 years, 17 days (.0654 per hour or up to 136 hours) after 6 years, and 20 days days (.0770 per hour or up to 160 hours) annually for associates with more than 10 years of service. For paid sick leave, employees receive 5 sick days (40 hours) annually. Full-time employees are eligible for pay for 7 observed holidays. Other perks include an Employee Assistance Program (EAP), Commuter benefits, and HHM Hotel Travel Discounts.
 
Hersha Hospitality Management logo

About Hersha Hospitality Management

Sourced by ZipRecruiter

Hersha Hospitality Management (HHM) is a well-established firm located in Harrisburg, PA, US, which operates in the hospitality industry. The company, hosted at hhmhospitality.com, is a dynamic and growing organization largely involved in a variety of hospitality-related services. Of these, their most prominent operations revolve around managing and investing in high quality hotels in urban gateway markets and regional destinations. Carving out a history of success since its inception, HHM is committed to excellence and creating value in all they do.

Industry

Traveler accommodation

Company size

501 - 1,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

1984

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