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Guest Service Agent Jobs in Baton Rouge, LA (NOW HIRING)

Element Hotels

Front Desk

Baton Rouge, LA · On-site

$11.25 - $14/hr

Agent will be responsible for welcoming our guests and accurately verifying all information during ... This is the ideal position for someone who has a passion for guest service, values problem ...

Drury Hotels

Kickback Host

Baton Rouge, LA

$13 - $16.50/hr

Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. What we expect of you: With your can-do spirit and unique personality, you will ...

Drury Hotels Company, LLC

Kickback Host

Baton Rouge, LA · On-site

$14.50 - $18.25/hr

Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. What we expect of you: With your can-do spirit and unique personality, you will ...

Paramount Hospitality

Front Desk

Baton Rouge, LA · On-site

$11.25 - $14/hr

Agent will be responsible for welcoming our guests and accurately verifying all information during ... This is the ideal position for someone who has a passion for guest service, values problem ...

Element Hotels

Front Desk

Baton Rouge, LA

$12.50 - $15.75/hr

Agent will be responsible for welcoming our guests and accurately verifying all information during ... This is the ideal position for someone who has a passion for guest service, values problem ...

Blue Sky Hospitality Solutions

Front Desk Clerk

Baton Rouge, LA · On-site

$13.50 - $16.50/hr

Front Office Manager JOB SUMMARY The Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives ...

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Guest Service Agent information

See Baton Rouge, LA salary details

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How much do guest service agent jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for guest service agent in Baton Rouge, LA is $15.68, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.55 per hour, depending on experience, location, and employer.

What is a guest service agent?

A Guest Service Agent is a front-line hospitality professional responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They typically handle check-ins and check-outs, answer guest inquiries, resolve issues, and provide information about the property and local area. Their role requires strong communication and problem-solving skills, along with a focus on customer satisfaction. Guest Service Agents often collaborate with housekeeping, management, and other departments to meet guests' needs and ensure a smooth operation.

What are the key skills and qualifications needed to thrive as a guest service agent?

To thrive as a Guest Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is essential. Outstanding communication, problem-solving abilities, and a friendly demeanor help create positive guest experiences. These skills ensure efficient operations, guest satisfaction, and the overall reputation of the hospitality establishment.

What are some common challenges guest service agents face during peak hours, and how can they effectively handle them?

During peak hours, Guest Service Agents often encounter high guest volumes, long queues, and multiple requests at once. This can make it challenging to maintain excellent service while managing stress and prioritizing tasks. Effective time management, clear communication, and staying calm under pressure are key strategies. Collaborating closely with team members and utilizing property management systems efficiently can help ensure guests' needs are met promptly and professionally.

What is the difference between Guest Service Agent vs Front Desk Agent?

AspectGuest Service AgentFront Desk Agent
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & Industry UsageCommonly used in hotels and resortsCommonly used in hotels, motels, and inns
Comparison Search IntentCustomer service, guest assistanceReception, check-in/check-out

Both Guest Service Agents and Front Desk Agents work in hospitality settings, providing guest assistance and customer service. While their roles often overlap, Guest Service Agents focus more on guest relations and resolving issues, whereas Front Desk Agents handle check-ins, check-outs, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What skills are needed for a guest service agent?

A guest service agent needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and the ability to handle stressful situations are essential. Basic computer skills and familiarity with reservation systems are also important for the role.
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Guest Service Agent jobs near you
Infographic showing various Guest Service Agent job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,620 per year, or $15.7 per hour.

Guest Service - Restaurant - S. Range Ave, Denham Springs, LA

Churchs Chicken

Denham Springs, LA • On-site

$12.25 - $15/hr

Other

Re-posted 12 days ago

Job description

Job Title

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the "OSM"). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities:
  • Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
  • Takes and fills the customer's order within company mandated service time.
  • Suggestive up sell of products as directed by management.
  • Collects money and delivers order to customer.
  • Immediately attends to any customer service problem or complaint. Notifies manager as needed.
  • Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
  • Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
  • Ensures that all product holding times are strictly observed.
  • Ensures products on the counter or in the display case are properly rotated and attractively displayed.
  • Keeps display case interior and exterior clean at all times.
  • Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
  • Performs all other duties as assigned.
Position Requirements (Education, Qualifications, Experience):
  • High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.
Position Qualifications/Functional Skills:
  • Knowledge of all restaurant policies, practices and operational and human resources procedures
  • Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
  • Must be able to succeed in a fast-paced work environment.
  • Must be able to receive money and accurately count back change.
  • Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
  • Basic computer skills.
  • Report to work timely for each scheduled shift.

Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.

Church's Chicken logo

About Church's Chicken

Sourced by ZipRecruiter

Church's Chicken is a premier business in the fast food and restaurant industry, renowned for its expansive network of quick-service chicken restaurants. Located in Atlanta, GA, US, and with an official website at churchs.com, the company serves millions of customers globally. The enterprise prides itself on its classic, home-style fried chicken, tenders, and biscuits, as well as a variety of delectable sides, desserts, and sauces. Since its founding by George W. Church Sr. in 1952, the company has devoted itself to providing quality meals at a great value, and today has over 1,500 locations across 25 countries.

Industry

Food services and drinking places

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

1952

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