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Guest Service Agent In Hotel Jobs (NOW HIRING)

Commonwealth Hotels

Hotel Guest Service Agent

Newport, KY

$14.75 - $18.50/hr

Located in the heart of Newport, our flagship Homewood Suites by Hilton offers a vibrant work ... The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the ...

Commonwealth Hotels

Guest Service Agent

Norwalk, IA · On-site

$14 - $17.75/hr

What we are looking for in a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent includes: * High school diploma or equivalent * Previous experience in food service ...

Commonwealth Hotels

Guest Service Agent

Manhattan, KS · On-site

$12.75 - $16.25/hr

What's In It for You? Time Off: Vacation, Personal Days, and Holiday Pay Exclusive Discounts: Hotel ... What We are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel ...

Commonwealth Hotels

Guest Service Agent

Manhattan, KS

$13.25 - $16.75/hr

What's In It for You? Time Off: Vacation, Personal Days, and Holiday Pay Exclusive Discounts: Hotel ... What We are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel ...

Commonwealth Hotels

Guest Service Agent

Greensboro, NC · On-site

$14.50 - $18.50/hr

The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent puts you at the forefront of delivering exceptional service, ensuring guests have a seamless, enjoyable experience from check-in ...

Commonwealth Hotels

Guest Service Agent

Canton, OH

$13.25 - $16.75/hr

What We are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel ... Front Office Agent: * Previous experience in customer-facing roles, such as in hospitality, retail ...

Commonwealth Hotels

Guest Service Agent

Greensboro, NC

$13 - $16.50/hr

The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent puts you at the forefront of delivering exceptional service, ensuring guests have a seamless, enjoyable experience from check-in ...

Commonwealth Hotels

Guest Service Agent

Aurora, CO · On-site

$17.50 - $18/hr

What We are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent: * Previous experience in customer-facing roles, such as in hospitality, retail ...

Hotel Warner

Guest Service Agent

West Chester, PA

$14.25 - $18/hr

Guest Service Agent We are seeking a friendly and professional Guest Service Agent to join our ... The ideal candidate will excel in delivering exceptional customer service in a hotel environment ...

Commonwealth Hotels

Guest Service Agent

Canton, OH

$14 - $17.75/hr

What We are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel ... Front Office Agent: * Previous experience in customer-facing roles, such as in hospitality, retail ...

Commonwealth Hotels

Guest Service Agent

Portland, ME · On-site

$20 - $22/hr

The Docent's Collection is seeking a Full-Time Luxury Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: The Docent's Collection in Portland's historic Old Port ...

Commonwealth Hotels

Guest Service Agent

Portland, ME

$15.50 - $19.75/hr

The Docent's Collection is seeking a Full-Time Luxury Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: The Docent's Collection in Portland's historic Old Port ...

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Guest Service Agent In Hotel information

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How much do guest service agent in hotel jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for guest service agent in hotel in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the role of a guest service agent?

A guest service agent in a hotel is responsible for assisting guests with check-in and check-out, addressing inquiries, resolving issues, and providing information about hotel services and local attractions. They ensure a positive guest experience by maintaining professionalism, using reservation systems, and communicating effectively with guests and staff.

What is the difference between Guest Service Agent In Hotel vs Front Desk Clerk?

AspectGuest Service Agent In HotelFront Desk Clerk
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotel lobby, front desk, guest interactionHotel front desk, guest check-in/out, reservations
Employer & IndustryHotels, resorts, hospitality industryHotels, motels, hospitality industry
Search & Comparison IntentYesYes

Both Guest Service Agents In Hotels and Front Desk Clerks perform customer service duties at the front desk, handling check-ins, check-outs, and guest inquiries. The roles are similar in credentials and work environment, often overlapping in hotel settings. The main difference lies in terminology; 'Guest Service Agent' emphasizes guest experience, while 'Front Desk Clerk' is a more traditional title. Both roles are essential in hospitality, focusing on guest satisfaction and operational support.

What is a guest service agent?

A guest service agent in a hotel is responsible for assisting guests with check-in and check-out, answering questions, and addressing guest needs to ensure a positive experience. They often use reservation systems and require good communication and customer service skills, working primarily at the front desk during their shift.

What is a guest service agent in a hotel?

A guest service agent in a hotel is responsible for assisting guests with check-in and check-out, answering questions, and addressing guest needs to ensure a positive experience. They often use reservation systems and customer service skills to handle inquiries and resolve issues efficiently.

What is the role of a guest service agent in a hotel?

A guest service agent in a hotel is responsible for welcoming guests, checking them in and out, handling reservations, and addressing guest inquiries or issues. They ensure a positive guest experience by providing excellent customer service and may use hotel management software to assist with their tasks.
What cities are hiring for Guest Service Agent In Hotel jobs? Cities with the most Guest Service Agent In Hotel job openings:
Hotel Guest Service Agent

Hotel Guest Service Agent

Distinctive Hospitality Group

Somerville, MA

$19/hr

Other

Medical, Dental, Vision, Retirement

Posted 14 days ago

Job description

Hotel Guest Service Agent

Join the team at Holiday Inn Boston Cambridge Area as a Hotel Guest Service Agent in Somerville, MA. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming and comfortable stay. Your friendly demeanor and attention to detail will help create memorable experiences that keep our guests coming back.

Responsibilities
  • Greet and welcome guests upon arrival and departure in a professional and courteous manner.
  • Assist guests with check-in and check-out procedures efficiently and accurately.
  • Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction.
  • Manage reservations, cancellations, and room assignments using the hotel's reservation system.
  • Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
  • Process payments and handle billing transactions securely and accurately.
  • Maintain cleanliness and organization of the front desk area.
  • Promote hotel services, amenities, and local attractions for guests.
Requirements
  • Minimum of (1) year experience in guest service or hospitality preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong problem-solving skills and a positive attitude.
  • Proficiency with computers and reservation software is a plus.
  • Availability to work mornings, afternoons and evenings, weekends, and holidays.
Benefits
  • Competitive hourly wage of $19.00-$19.00 paid bi-weekly.
  • Opportunities for career growth and advancement within the company.
  • Employee discounts on hotel stays and amenities.
  • Supportive and inclusive team environment.
  • Medical, Dental and Vision
  • Optional supplemental insurances
  • 401(k)
  • Free employee parking
About the Company

The Holiday Inn Boston Cambridge Area is a vibrant and welcoming hotel located in Somerville, MA. We take pride in delivering outstanding hospitality to both business and leisure travelers. As part of the InterContinental Hotels Group family, we are committed to creating memorable guest experiences through excellent service, comfortable accommodations, and a warm atmosphere.

We are an Equal Opportunity Employer.

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