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Guest Relation Associate Jobs in Edmonton, AB (NOW HIRING)

Marriott

Guest Service Support Expert

Edmonton, AB · On-site

We actively foster an environment where the unique backgrounds of our associates are valued and ... If you require an accommodation in relation to this job posting, our online application or an ...

Marriott

Guest Event Expert

Edmonton, AB · On-site

We actively foster an environment where the unique backgrounds of our associates are valued and ... If you require an accommodation in relation to this job posting, our online application or an ...

Marriott

Guest Experience Expert

Edmonton, AB · On-site

We actively foster an environment where the unique backgrounds of our associates are valued and ... If you require an accommodation in relation to this job posting, our online application or an ...

Marriott

Banquets Manager

Edmonton, AB

Sets a positive example for guest relations. Stays readily available/ approachable for all guests ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Event Manager

Edmonton, AB · On-site

Sets a positive example for guest relations. Coordinates and communicates event details both ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Housekeeper and Houseperson

Edmonton, AB · On-site

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Valet and Bell Attendant

Edmonton, AB · On-site

Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Valet (Part-Time)

Edmonton, AB · On-site

Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Night auditor

Edmonton, AB · On-site

Process all guest check-ins and assign room. Activate or reissue room keys using electronic key ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Assistant Recreation Manager

Edmonton, AB

Assists with continually striving to improve guest and employee satisfaction and maximizing the ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Assistant Recreation Manager

Edmonton, AB · On-site

Assists with continually striving to improve guest and employee satisfaction and maximizing the ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

River Cree Resort & Casino

Poker Houseman

Enoch, AB · On-site

Ensure the guest is being provided with superior customer service * A passion for excellent service ... Coaches associates for increased effectiveness. * Coordinates and delivers training. * Coordinates ...

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Guest Relation Associate information

What are the key skills and qualifications needed to thrive as a guest relation associate, and why are they important?

To thrive as a Guest Relation Associate, you need strong interpersonal skills, problem-solving abilities, and typically a diploma or degree in hospitality or related fields. Familiarity with property management systems (PMS), reservation software, and proficiency in multiple languages are often required. Exceptional communication, patience, and a customer-oriented attitude make someone stand out in this position. These skills and qualities are crucial for ensuring positive guest experiences and maintaining the establishment's reputation.

What is a guest relation associate?

Guest Relation Associates are hospitality professionals who serve as the main point of contact between guests and a hotel or service establishment. They handle guest inquiries, resolve complaints, and ensure a positive guest experience from arrival to departure. Their duties often include greeting guests, providing information about facilities and services, coordinating with other departments, and addressing special requests. Strong communication and problem-solving skills are essential in this role.

What is the difference between Guest Relation Associate vs Front Desk Agent?

AspectGuest Relation AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, hospitality settings focused on guest experienceHotels, motels, hospitality venues managing guest check-in/out
Employer & Industry UsageCommonly employed in hospitality to enhance guest satisfactionStandard role in hotel front desks handling reservations and inquiries
Search & Comparison IntentOften compared for guest service roles in hospitalityCompared for front desk and reception duties

While both roles involve guest interaction, a Guest Relation Associate focuses more on guest satisfaction and personalized service, whereas a Front Desk Agent handles check-in, check-out, and reservations. Both positions are vital in hospitality settings and often overlap in customer service skills, but their primary responsibilities differ slightly.

What are some common challenges faced by guest relation associates, and how can they be managed effectively?

Guest Relation Associates often encounter challenges such as handling difficult guest complaints, managing high volumes of guest inquiries during peak times, and ensuring personalized service for each guest. To manage these effectively, it's important to remain calm under pressure, communicate clearly, and leverage teamwork by coordinating with other departments like housekeeping and front desk. Building strong problem-solving skills and staying updated on hotel policies also help in delivering exceptional guest experiences and resolving issues efficiently.
What cities near Edmonton, AB are hiring for Guest Relation Associate jobs? Cities near Edmonton, AB with the most Guest Relation Associate job openings:
Guest Relation Associate jobs near you
Infographic showing various Guest Relation Associate job openings in Edmonton, AB as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Guest Service Support Expert

Marriott

Edmonton, AB • On-site

Part-time

This job post has expired today. Applications are no longer accepted.

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

53rd of 108 rated hotels

Job description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.

Supervisory Experience: No supervisory experience.

License or Certification: None

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

Notification to Applicants: Delta Hotels Edmonton South Conference Centre takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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