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Guest Relation Associate Jobs in Ohio (NOW HIRING)

ScionHealth

HIM Technician - Part Time

Dayton, OH · On-site

$16 - $19.50/hr

Consistently demonstrates Guest Relation's skills to patients, physicians, visitors, employees, and ... Associate degree in health information technology preferred, or enrollment in a college/university ...

Crescent Hotels & Resorts LLC

AM Busser

Columbus, OH

$16/hr

Every Crescent associate is a guest relations ambassador, every working minute of every day. Does this sound like you: Our differences are what makes us great: At Crescent Hotels & Resorts we strive ...

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All JobsGuest Relation Associate JobsGuest Relation Associate Jobs in Ohio

Guest Relation Associate information

See Ohio salary details

$9

$15

$19

How much do guest relation associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for guest relation associate in Ohio is $15.46, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $16.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest relation associate, and why are they important?

To thrive as a Guest Relation Associate, you need strong interpersonal skills, problem-solving abilities, and typically a diploma or degree in hospitality or related fields. Familiarity with property management systems (PMS), reservation software, and proficiency in multiple languages are often required. Exceptional communication, patience, and a customer-oriented attitude make someone stand out in this position. These skills and qualities are crucial for ensuring positive guest experiences and maintaining the establishment's reputation.

What is a guest relation associate?

Guest Relation Associates are hospitality professionals who serve as the main point of contact between guests and a hotel or service establishment. They handle guest inquiries, resolve complaints, and ensure a positive guest experience from arrival to departure. Their duties often include greeting guests, providing information about facilities and services, coordinating with other departments, and addressing special requests. Strong communication and problem-solving skills are essential in this role.

What is the difference between Guest Relation Associate vs Front Desk Agent?

AspectGuest Relation AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, hospitality settings focused on guest experienceHotels, motels, hospitality venues managing guest check-in/out
Employer & Industry UsageCommonly employed in hospitality to enhance guest satisfactionStandard role in hotel front desks handling reservations and inquiries
Search & Comparison IntentOften compared for guest service roles in hospitalityCompared for front desk and reception duties

While both roles involve guest interaction, a Guest Relation Associate focuses more on guest satisfaction and personalized service, whereas a Front Desk Agent handles check-in, check-out, and reservations. Both positions are vital in hospitality settings and often overlap in customer service skills, but their primary responsibilities differ slightly.

What are some common challenges faced by guest relation associates, and how can they be managed effectively?

Guest Relation Associates often encounter challenges such as handling difficult guest complaints, managing high volumes of guest inquiries during peak times, and ensuring personalized service for each guest. To manage these effectively, it's important to remain calm under pressure, communicate clearly, and leverage teamwork by coordinating with other departments like housekeeping and front desk. Building strong problem-solving skills and staying updated on hotel policies also help in delivering exceptional guest experiences and resolving issues efficiently.

What cities in Ohio are hiring for Guest Relation Associate jobs?

Cities in Ohio with the most Guest Relation Associate job openings:

Guest Relation Associate jobs near you
Infographic showing various Guest Relation Associate job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,150 per year, or $15.5 per hour.

HIM Technician - Part Time

ScionHealth

Dayton, OH • On-site

$16 - $19.50/hr

Part-time

Re-posted 8 days ago

ScionHealth rating

5.6

Company rating: 5.6 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

799th of 887 rated healthcare providers

Job description

Kindred Hospital Dayton and Behavioral Health Unit (BHU) is a 97-bed hospital. With 51 long-term acute care hospital (LTACH) beds, we offer the same in-depth care you would receive in a traditional hospital, but for an extended recovery period. Our 46-bed behavioral health unit offers treatment for adults ages 18+, including dedicated services for geriatric patients. The unit offers 24-hour supervised psychiatric treatment and crisis support for mental health issues and like the LTACH, we partner with your physician and offer 24-hour clinical care seven days a week so you can start your journey to wellness. We are located downtown Dayton near the I-75 and I-35 junction, to the west of the Great Miami River.
Job Summary
Maintains health information management (HIM) integrity through knowledge of medical record content, medical terminology and abbreviations, abstracting and analysis techniques, concurrent medical record review, terminal-digit filing, medical record storage and retrieval. Demonstrates knowledge of the legal aspects of patient medical records, including release of information and HIPAA Privacy and Security requirements.
Essential Functions
  • Demonstrates ability to assemble, analyze, abstract, scan, and maintain medical records appropriately to ensure verifiable documentation.
  • Responsible for working with hospital staff, physicians, and administration to ensure that medical records are completed timely, accurately, and completely in a manner that is consistent with hospital policy as well as medical staff bylaws/rules and regulations.
  • Responds per HIPAA guidelines to inquiries and requests from physicians, staff, and outside agencies and/or individuals regarding protected health information.
  • Demonstrates proficiency with dictation and transcription systems.
  • Maintains record indexes and storage and retrieval systems.
  • Orders supplies as needed by the department in adequate time to ensure that proper amounts are on hand at all times and that meet budget requirements.
  • Demonstrates excellent oral and written communication and interpersonal skills.
  • Completes annual health, safety, and education requirements. Maintains professional growth and development.
  • Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
  • Attends all mandatory in-services and staff meetings.
  • Represents the organization in a positive and professional manner.
  • Complies with all organizational policies regarding ethical business practices.
  • Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department.
  • Maintains current licensure/certification for position, if applicable.
  • Consistently demonstrates Guest Relation's skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact.
  • Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.

Knowledge/Skills/Abilities
  • Ability to investigate and analyze information and to draw conclusions.
  • Must read, write and speak fluent English.
  • Medical data abstracting skills.
  • Ability to foster a cooperative work environment.
  • Must have good and regular attendance.
  • Approximate percent of time required to travel: 0%
  • Performs other related duties as assigned.

Qualifications
Education
  • High School Diploma or GED required.
  • Associate degree in health information technology preferred, or enrollment in a college/university HIM program accepted.

Licenses/Certification
  • Certification as a Registered Health Information Technician (RHIT) by the American Health Information Management Association (AHIMA) preferred.

Experience
  • Minimum of 1 year of HIM experience preferred.

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