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Guest Manager Jobs in Florida (NOW HIRING)

Villatel

Guest Experience Manager

Davenport, FL · On-site

$16 - $18.25/hr

A DAY IN THE LIFE OF OUR GUEST EXPERIENCE MANAGER A call comes in before 7:30 AM - a guest locked out, with a group arriving behind them in an hour. Your Specialist is already on the line, pulling up ...

Vinik Sports Group

Manager, Guest Experience

Tampa, FL · On-site

$17 - $19.25/hr

The Manager, Guest Experience values guests and is committed to providing positive impressions while delivering World Class Service. This position plays a vital role in creating a clean, safe, and ...

Schulte Companies

Guest Experience Manager

Tampa, FL

$17 - $19.25/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Experience Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to ...

New

The Capitana

Guest Services Manager

Key West, FL · On-site

Handle guest complaints and resolve issues in a timely manner * Perform other duties as requested by management, and needed for the department Managing the Guest Experience * Extends professionalism ...

the Chef Agency

Guest Services Manager

Palm Beach, FL

$71K - $72K/yr

Case by Case basis Iconic luxury hotel is looking for a Guest Service Manager to join their team. Qualifications: - Bachelor's degree in hospitality from a four-year college or university preferred ...

Sunset Key Cottages

Guest Services Manager

Key West, FL · On-site

Handle guest complaints and resolve issues in a timely manner * Perform other duties as requested by management, and needed for the department Managing the Guest Experience * Extends professionalism ...

drphillips

POSITION SUMMARY The Manager, Guest Services is responsible for the administration and management of all front of house operations in our continuing effort to deliver exceptional guest service while ...

Orlando Informer

Guest Recognition Manager

Orlando, FL · On-site +1

About the role The Guest Recognition Manager will own Orlando Informer's guest-recognition program, establishing the strategy, standards, and practices that allow us to create deeply personal and ...

The Capitana

Guest Services Manager

Key West, FL

Handle guest complaints and resolve issues in a timely manner * Perform other duties as requested by management, and needed for the department Managing the Guest Experience * Extends professionalism ...

The Capitana

Guest Services Manager

Key West, FL · On-site

Handle guest complaints and resolve issues in a timely manner * Perform other duties as requested by management, and needed for the department Managing the Guest Experience * Extends professionalism ...

Sunset Key Cottages

Guest Services Manager

Key West, FL · On-site

Handle guest complaints and resolve issues in a timely manner * Perform other duties as requested by management, and needed for the department Managing the Guest Experience * Extends professionalism ...

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Showing results 21-40

All JobsGuest JobsGuest Manager JobsGuest Manager Jobs in Florida

Guest Manager information

What does a guest manager do?

A Guest Manager is responsible for overseeing the guest experience at hotels, resorts, or other hospitality venues. Their main duties include greeting guests, handling check-ins and check-outs, addressing guest concerns, and ensuring that all visitors have a pleasant stay. They often coordinate with housekeeping, maintenance, and other departments to meet guest needs and resolve issues promptly. Guest Managers also handle special requests, manage reservations, and may train staff to maintain high service standards.

What are the key skills and qualifications needed to thrive as a guest manager, and why are they important?

To thrive as a Guest Manager, you need expertise in hospitality management, guest relations, and problem-solving, typically supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), reservation software, and customer feedback platforms is commonly required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure exceptional guest experiences, efficient operations, and repeat business in a competitive hospitality industry.

What are some common challenges faced by guest managers and how can they be effectively managed?

Guest Managers often encounter challenges such as handling last-minute changes in guest requirements, managing overbookings, and resolving guest complaints efficiently. To manage these issues, strong communication skills, adaptability, and a proactive approach to problem-solving are essential. Building good relationships with other departments, like housekeeping and maintenance, also helps in delivering seamless guest experiences. Regular training and utilizing guest management software can further streamline operations and improve guest satisfaction.

What is the difference between Guest Manager vs Front Desk Agent?

AspectGuest ManagerFront Desk Agent
CredentialsCustomer service experience, hospitality trainingCustomer service skills, basic hospitality knowledge
Work EnvironmentOversees guest services, manages staff, handles guest issuesAssists guests at check-in/out, answers inquiries
Industry UsageHotels, resorts, hospitality establishmentsHotels, motels, inns
Search/Comparison IntentManagement, guest experience, leadershipCustomer service, front desk duties

The Guest Manager role involves overseeing guest services, managing staff, and resolving complex guest issues, requiring more experience and leadership skills. In contrast, a Front Desk Agent primarily handles guest check-ins, check-outs, and inquiries. While both roles focus on guest satisfaction within the hospitality industry, the Guest Manager has broader responsibilities and a higher level of oversight.

What are the most commonly searched types of Guest jobs in Florida?

The most popular types of Guest jobs in Florida are:

What cities in Florida are hiring for Guest Manager jobs?

Cities in Florida with the most Guest Manager job openings:

Guest Manager jobs near you
Infographic showing various Guest Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Guest Experience Manager

Villatel

Davenport, FL • On-site

$16 - $18.25/hr

Full-time

Re-posted 13 days ago

Job description

A DAY IN THE LIFE OF OUR GUEST EXPERIENCE MANAGER
A call comes in before 7:30 AM - a guest locked out, with a group arriving behind them in an hour. Your Specialist is already on the line, pulling up the access code and looping in Dispatch, and it's handled before you even see it in the queue. This is Guest Experience at Homes by Villatel: every interaction happens by phone, chat, or email, and your job isn't to take that call - it's to have built a team, and an AI agent program, that doesn't need you to. By mid-morning, you're spotting the pattern behind a handful of unrelated tickets that all trace back to the same gap - because the real work here is redesigning the process, not answering the same call five times. A quick huddle and a proposed fix, that's the standard.
At Homes by Villatel, the Guest Experience Manager leads a remote-first team that never rarely a guest face-to-face but still delivers a five-star experience through every call and resolution - proof that hospitality is about care, not proximity. If you coach and treat "good enough" as a starting point - this is your next role.
CORE RESPONSIBILITIES
1. Team Leadership & Development
  • Lead a team of Specialists responsible for both direct guest service and the day-to-day management of Villatel's AI agents. This team operates at a higher caliber than a traditional call-handling group, and the Manager is expected to recruit, develop, and retain accordingly.
  • Build agent capability so the team resolves guest issues independently. Escalations to the Manager should be the exception; a rising escalation rate is a coaching gap, not a workload norm.
  • Conduct structured one-on-one check-ins with direct reports no less than bi-weekly; document all performance conversations.

2. Guest Experience Oversight
  • Establish escalation frameworks, decision-making authority, and documentation standards that enable agents to handle complex guest situations without Manager involvement.
  • Hold the GE team accountable for complete, accurate ticketing of all guest issues, requests, and resolutions, and for efficient cross-departmental communication between Guest Experience, Dispatch, Maintenance, and other operational teams.
  • Identify and proactively surface communication breakdowns between departments; do not wait for other teams to flag gaps.

3. Group Arrivals & Event Coordination
  • Own Guest Experience readiness for all group arrivals. Coordinate proactively with the Event Center and Sales from booking confirmation through departure - group needs are never discovered at check-in.
  • Lead pre-arrival planning for every group: unit readiness verification, arrival logistics, special requests, VIP identification, and GE staffing coverage aligned to group volume and event schedules.
  • Conduct a post-departure debrief with Sales and the Event Center after every significant group; feed learnings into GE processes and pre-arrival planning standards.

4. Process Improvement & Project Management
This is the defining responsibility of the role and the primary measure of Manager-level performance.
  • Accepting the status quo is not an option. Approach every process, workflow, and system with a critical and inquisitive mindset - questioning whether current methods are the most effective and using common sense, industry knowledge, and Villatel know-how to recommend and implement better approaches.
  • Manage the day-to-day performance of the AI agent program: monitor AI performance, identify failure patterns, and recommend and implement workflow and escalation-logic refinements in partnership with the agent team and IT&E.
  • Apply formal project management discipline to all improvement work: defined scope, milestones, owners, and measurable outcomes. Projects are completed and measured - not started and abandoned.
  • Own the GE workstream within cross-functional initiatives and partner with Dispatch, Maintenance, Housekeeping, and IT&E to drive improvements to completion.
  • Quantify the impact of every improvement - response times, resolution rates, compensation spend, review scores - and report results to leadership.
  • Create and self-assign improvement projects when gaps or opportunities exist. The GE Manager is expected to generate work, not only receive it.
  • When bringing a challenge to leadership, come prepared with proposed solutions. Leadership is available to guide and decide - but the Manager is expected to have applied their own judgment and arrived at a point of view before escalating.

5. Review Response Management (RTR)
  • Ensure timely, thoughtful responses to all guest reviews across applicable platforms through the agent team, leveraging AI and saved templates to maintain quality at scale. RTR is a non-negotiable departmental responsibility that may not lapse regardless of occupancy or operational volume.
  • Monitor response completion rates and quality; escalate any lapse or risk to leadership immediately.

6. Departmental Reporting
  • Provide leadership with a weekly status update covering completed work, active projects, and upcoming priorities, and ensure the department's daily Pulse Report entry is submitted without exception.
  • Deliver a monthly GE performance report to the Head of Operations covering guest satisfaction trends, RTR metrics, compensation spend, AI containment, escalation patterns, and group arrival performance. Reports should carry insight and narrative - not activity logs - and be complete enough that leadership does not need to ask follow-up questions.

7. Administrative & Financial Oversight
  • Approve guest satisfaction compensation within established thresholds; escalate requests exceeding those thresholds. Ensure all adjustments are accurately classified - compensation and folio adjustments are distinct, and misclassification has direct financial impact to Villatel and property owners.
  • Acknowledge all feedback and directives from leadership within 24 hours; respond to all active email threads within 48 hours. Document processes and procedures when directed and deliver within the timeframe given.

QUALIFICATIONS & EXPERIENCE
  • Extensive hotel, resort, or vacation rental experience is required, including significant tenure in Guest Experience, Front Office, or Guest Services leadership. Candidates without direct hospitality guest experience leadership will not be considered.
  • Minimum 5 years of progressive hospitality leadership experience, including direct management of guest-facing teams.
  • Demonstrated experience coordinating group arrivals, events, or high-touch VIP stays in a hospitality environment.
  • Proven track record of process improvement and project delivery with measurable, quantified outcomes.
  • Comfort operating in a technology-forward environment, including AI-enabled guest service workflows; ability to evaluate, refine, and expand automated tools.
  • Strong analytical and written communication skills; ability to synthesize operational data into executive-ready reporting.
    Villatel is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected status.

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