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Guest Experience Marriott Jobs in Racine, WI (NOW HIRING)

Crescent

Housekeeping Supervisor

Brookfield, WI · On-site

... guest satisfaction. Marriott Brand experience a plus. Does this sound like you? You have at least one year of experience as a Housekeeping Supervisor in a hotel or three years in the Housekeeping ...

GF Hotels & Resorts USA

Room Attendant

Milwaukee, WI

$13.75 - $17.25/hr

Upholding guest privacy and security at all times. Prior hotel or similar industry experience ... Currently, GF partners with Hilton, Marriott, Hyatt, IHG, Choice, Wyndham, BestWestern, among ...

Hyatt Place Milwaukee Downtown

Night Auditor

Milwaukee, WI · On-site

$18 - $19.50/hr

Guest Services: Check in and check out guests with a focus on accuracy and customer service ... Experience: At least one year of hotel front desk and/or accounting background, with familiarity in ...

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All JobsGuest Experience Marriott JobsGuest Experience Marriott Jobs in Racine, WI

Guest Experience Marriott information

See Racine, WI salary details

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$15

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How much do guest experience marriott jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for guest experience marriott in Racine, WI is $15.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.12 per hour, depending on experience, location, and employer.

What does a guest experience associate do at Marriott?

A Guest Experience associate at Marriott is responsible for ensuring that guests have a positive and memorable stay. Their duties often include greeting guests, addressing inquiries or concerns, providing information about hotel services and local attractions, and resolving issues promptly. They work closely with housekeeping, front desk, and management teams to deliver exceptional customer service and uphold Marriott’s high standards. Their goal is to create a welcoming environment and exceed guest expectations throughout their visit.

What is the difference between Guest Experience Marriott vs Front Desk Agent?

AspectGuest Experience MarriottFront Desk Agent
Primary RoleEnhancing guest satisfaction through personalized service and engagementManaging guest check-in/check-out and reservations
Required SkillsCustomer service, communication, problem-solvingCustomer service, administrative skills, attention to detail
Work EnvironmentFront desk, lobby, guest interaction areasFront desk, reception area
CertificationsCustomer service experience often preferred; hospitality background helpfulHospitality or customer service experience; sometimes required certifications

Guest Experience Marriott focuses on creating memorable guest interactions and personalized service, while Front Desk Agents handle the operational aspects of guest check-in and check-out. Both roles require strong customer service skills, but Guest Experience roles emphasize engagement and satisfaction beyond basic service, often involving more personalized interactions.

How does the guest experience role at Marriott typically collaborate with other hotel departments to ensure exceptional service?

In the Guest Experience role at Marriott, collaboration with various hotel departments—such as housekeeping, front desk, food and beverage, and maintenance—is essential to providing seamless and memorable stays for guests. Team members often communicate guest preferences, resolve service issues, and coordinate special requests by working closely with colleagues across departments. This collaborative approach helps to quickly address any concerns and deliver personalized touches, which are hallmarks of Marriott’s service standards. Regular briefings and digital communication tools support this teamwork, ensuring everyone is aligned in meeting guest needs.

What does a guest experience specialist do at Marriott?

A guest experience specialist at Marriott is responsible for ensuring guests have a positive stay by providing excellent customer service, addressing guest needs, and resolving issues promptly. They often handle check-ins, assist with inquiries, and promote hotel amenities, using communication skills and familiarity with hotel systems. The role requires a focus on guest satisfaction and may involve teamwork and problem-solving skills.

What are the key skills and qualifications needed to thrive as a guest experience associate at Marriott?

To thrive as a Guest Experience Associate at Marriott, you need strong customer service skills, attention to detail, and ideally a background in hospitality or a related field. Familiarity with property management systems (like Marriott's proprietary platforms), booking software, and reservation tools is typically required. Excellent communication, problem-solving abilities, and a positive attitude help you stand out in creating memorable guest interactions. These skills ensure guests receive outstanding service, leading to higher satisfaction and loyalty, which are crucial in the hospitality industry.
What job categories do people searching Guest Experience Marriott jobs in Racine, WI look for? The top searched job categories for Guest Experience Marriott jobs in Racine, WI are:
What cities near Racine, WI are hiring for Guest Experience Marriott jobs? Cities near Racine, WI with the most Guest Experience Marriott job openings:
Guest Experience Marriott jobs near you
Infographic showing various Guest Experience Marriott job openings in Racine, WI as of June 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $31,854 per year, or $15.3 per hour.

Front Desk Agent

Courtyard & Residence Inn by Marriott - Poplar Creek

Brookfield, WI • On-site

$13.25 - $16.75/hr

Other

Retirement

Posted 5 days ago

Job description

Front Desk Agent

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

The brand new Courtyard/Residence Inn by Marriott Poplar Creek Complex is looking for its next great team member to join us on our Front Office team. We are committed to providing you with:

  • Highly competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Flexible scheduling to allow you to focus on what is important to you
  • Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties worldwide

Here is what you will be doing each day:

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

Does this sound like you?

You have prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. Marriott brand experience a plus.

Our Differences Are What Make Us Great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

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