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Guest Experience Associate Jobs in Hackensack, NJ

Thuma

Guest Experience Lead

New York, NY · On-site

$3.0K/wk

This role serves as a lead presence on the sales floor, coaching associates through real-time ... The Guest Experience Lead partners closely with the Store Manager to maintain a high-performing ...

Compass Group

Guest Experience Ambassador

New York, NY

$65K - $66K/yr

Guest Experience Ambassador MGX NYC Pay 11 Salary: $65,000-$66,500 Other Forms of Compensation ... At Compass, we are committed to treating all Applicants and Associates fairly based on their ...

Compass Group

Guest Experience Ambassador

Manhattan, NY · On-site

$65K - $66K/yr

Guest Experience Ambassador MGX NYC Pay 11 Salary: $65,000-$66,500 Other Forms of Compensation ... At Compass, we are committed to treating all Applicants and Associates fairly based on their ...

Rapport

Guest Experience Ambassador

Manhattan, NY · On-site

$65K - $66K/yr

Guest Experience Ambassador MGX NYC Pay 11 Salary: $65,000-$66,500 Other Forms of Compensation ... At Compass, we are committed to treating all Applicants and Associates fairly based on their ...

Compass Group

Guest Experience Ambassador

Manhattan, NY · On-site

$65K - $66K/yr

Guest Experience Ambassador MGX NYC Pay 11 Salary: $65,000-$66,500 Other Forms of Compensation ... At Compass, we are committed to treating all Applicants and Associates fairly based on their ...

Go Rentals

Customer Service Associate

Hempstead, NY · On-site

$20/hr

Why You'll Love this Guest Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a passion ...

Haddad Brands

Digital Experience Associate

Manhattan, NY · On-site

$55K - $85K/yr

The Digital Experience Associate will support the digital site experience across all ecommerce ... Support site merchandising strategies that focus on conversion, findability, maximizing guest ...

Five Iron Golf

Golf Experience Associate

Manhattan, NY · On-site

$20 - $25/hr

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf ... Take pride and ownership of each Guest's enjoyment and fun at Five Iron Golf, ensuring guest ...

Haddad Brands

Digital Experience Associate

Manhattan, NY · On-site

$55K - $85K/yr

The Digital Experience Associate will support the digital site experience across all ecommerce ... Support site merchandising strategies that focus on conversion, findability, maximizing guest ...

Five Iron Golf

Golf Experience Associate

Manhattan, NY · On-site

$12/hr

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf ... Take pride and ownership of each Guest's enjoyment and fun at Five Iron Golf * Serve as the in ...

Five Iron Golf

Golf Experience Associate

Manhattan, NY · On-site

$12/hr

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf ... Take pride and ownership of each Guest's enjoyment and fun at Five Iron Golf * Serve as the in ...

Five Iron Golf

Golf Experience Associate

Manhattan, NY · On-site

$12/hr

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf ... Take pride and ownership of each Guest's enjoyment and fun at Five Iron Golf * Serve as the in ...

Five Iron Golf

Golf Experience Associate

Queens, NY · On-site

$12/hr

The Golf Experience Associate is responsible for guiding guests through their Five Iron Golf ... Take pride and ownership of each Guest's enjoyment and fun at Five Iron Golf * Serve as the in ...

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All JobsGuest Experience Associate JobsGuest Experience Associate Jobs in Hackensack, NJ

Guest Experience Associate information

See Hackensack, NJ salary details

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How much do guest experience associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for guest experience associate in Hackensack, NJ is $17.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $18.89 per hour, depending on experience, location, and employer.

What is a guest experience associate?

A Guest Experience Associate is a customer service professional who ensures that guests have a positive and memorable experience at a venue, such as a hotel, museum, amusement park, or retail store. Their responsibilities typically include greeting guests, addressing questions or concerns, assisting with check-ins or tickets, and providing information about services or events. They play a key role in creating a welcoming atmosphere and resolving any issues that may arise during a guest's visit. Excellent communication and problem-solving skills are essential for this role.

What are the typical daily responsibilities of a guest experience associate, and how do they interact with other team members?

As a Guest Experience Associate, your daily responsibilities often include greeting guests, addressing their inquiries, resolving issues, and ensuring a welcoming environment. You’ll work closely with front desk staff, management, and housekeeping to coordinate guest requests and maintain high service standards. Collaboration and clear communication with team members are key to efficiently handling guest needs and delivering a seamless experience. This role requires adaptability, as you may need to manage multiple tasks simultaneously and respond to unexpected situations.

What are the key skills and qualifications needed to thrive as a guest experience associate, and why are they important?

To thrive as a Guest Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office applications is commonly required. Exceptional communication, problem-solving abilities, and a friendly, approachable demeanor help create positive guest interactions and resolve issues efficiently. These skills ensure guests have memorable experiences, fostering customer satisfaction and loyalty crucial for business success.

What is the difference between Guest Experience Associate vs Front Desk Agent?

AspectGuest Experience AssociateFront Desk Agent
Primary RoleEnhances guest satisfaction through personalized service and engagementHandles check-in/check-out, reservations, and guest inquiries
Required SkillsCustomer service, communication, problem-solvingCustomer service, administrative skills, attention to detail
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
CertificationsCustomer service experience often preferred; no specific certifications requiredLikewise, customer service experience; certifications are uncommon

While both roles focus on guest interaction, the Guest Experience Associate emphasizes creating memorable experiences and personalized service, whereas the Front Desk Agent primarily manages reservations and check-in/out processes. Both positions require strong customer service skills and are common in hospitality settings, but their daily responsibilities differ slightly.

Is guest experience associate a stressful job?

A guest experience associate role involves interacting with customers and addressing their needs, which can sometimes be stressful during busy periods or when handling difficult guests. However, the job also offers opportunities for problem-solving and customer service skill development, and stress levels often depend on the work environment and individual resilience.

What job categories do people searching Guest Experience Associate jobs in Hackensack, NJ look for?

The top searched job categories for Guest Experience Associate jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Guest Experience Associate jobs?

Cities near Hackensack, NJ with the most Guest Experience Associate job openings:

Guest Experience Associate jobs near you
Infographic showing various Guest Experience Associate job openings in Hackensack, NJ as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 14% Part Time, 3% Contract, and 7% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $36,083 per year, or $17.3 per hour.

Guest Experience Lead

Thuma

New York, NY • On-site

$3.0K/wk

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

The Guest Experience Lead is a hands-on retail leader responsible for delivering an exceptional guest experience while driving sales performance and supporting daily store operations. This role serves as a lead presence on the sales floor, coaching associates through real-time selling opportunities, fostering a hospitality-driven environment, and helping the team achieve store goals.

The Guest Experience Lead partners closely with the Store Manager to maintain a high-performing showroom, support team development, and ensure operational standards are executed consistently. Ideal candidates are relationship builders who lead by example, excel at creating meaningful Guest connections, and thrive in a fast-paced retail environment. 

You Will
  • Deliver a premium, hospitality-driven Guest experience by building meaningful relationships, resolving concerns with professionalism and empathy, and identifying opportunities to elevate service and conversion.
  • Drive sales performance through active selling, product expertise, client engagement, and consistent execution of individual and store goals.
  • Lead by example on the sales floor, providing real-time coaching, reinforcing selling behaviors and service standards, and supporting the onboarding and development of new team members.
  • Foster a positive, collaborative, and accountable team culture that reflects Thuma's values and commitment to exceptional Guest experiences.
  • Support operational excellence through execution of opening and closing procedures, inventory and replenishment activities, merchandising standards, and maintaining an organized and visually compelling showroom environment.
  • Ensure compliance with company policies, operational procedures, and brand standards while partnering with store leadership to drive overall store performance.
This Might Describe You
  • 2-4+ years of retail sales leadership experience in premium retail, showroom, hospitality, or customer-centric environments.
  • Proven ability to drive sales results, influence team performance, and deliver exceptional Guest experiences.
  • Strong coaching, communication, and interpersonal skills, with the ability to lead by example and develop others.
  • Excellent organizational skills, attention to detail, and ability to effectively manage multiple priorities in a fast-paced environment.
  • Experience using retail technology platforms such as Shopify, Netsuite, Gladly, or similar systems.
  • Passion for design, hospitality, and creating exceptional Guest experiences.
  • Experience serving as a keyholder, sales lead, or floor leader.
  • Experience in furniture, home, lifestyle, luxury, or design-focused retail environments.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays, and lift/move merchandise up to 50 lbs.
Why Join Us
  • 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
  • Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
  • Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work. 
  • Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
  • Employee Discount**: 40% off almost all Thuma products.
  • Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.
** Some exclusions may apply
* Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.
$27 - $32 an hour
Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.
 
Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.
Who We Are
 
Thuma is a modern design company specializing in furniture and home goods. We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality.
 
We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn't precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn. 
 
Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.
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