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Guest Experience Associate Jobs in Boston, MA (NOW HIRING)

Marriott

Guest Experience Expert

Boston, MA · On-site

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott International

Guest Experience Expert

Boston, MA · On-site

$31.42 - $33.20/hr

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Experience Expert

Boston, MA · On-site

$31.42 - $33.20/hr

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Miniluxe Inc

Experience Associate

Boston, MA · On-site

$17.25 - $22.75/hr

The Power of Party is our brand standard in delivering a premium guest experience with clean ... The Experience Associate serves as the face of the MiniLuxe brand to all clients and team members ...

Miniluxe Inc

Experience Associate

Boston, MA · On-site

$17.25 - $22.75/hr

The Power of Party is our brand standard in delivering a premium guest experience with clean ... The Experience Associate serves as the face of the MiniLuxe brand to all clients and team members ...

Miniluxe

Experience Associate

Boston, MA · On-site

$17 - $22.75/hr

The Power of Party is our brand standard in delivering a premium guest experience with clean ... The Experience Associate serves as the face of the MiniLuxe brand to all clients and team members ...

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Guest Experience Associate information

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How much do guest experience associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for guest experience associate in Boston, MA is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.80 per hour, depending on experience, location, and employer.

What is a guest experience associate?

A Guest Experience Associate is a customer service professional who ensures that guests have a positive and memorable experience at a venue, such as a hotel, museum, amusement park, or retail store. Their responsibilities typically include greeting guests, addressing questions or concerns, assisting with check-ins or tickets, and providing information about services or events. They play a key role in creating a welcoming atmosphere and resolving any issues that may arise during a guest's visit. Excellent communication and problem-solving skills are essential for this role.

What are the typical daily responsibilities of a guest experience associate, and how do they interact with other team members?

As a Guest Experience Associate, your daily responsibilities often include greeting guests, addressing their inquiries, resolving issues, and ensuring a welcoming environment. You’ll work closely with front desk staff, management, and housekeeping to coordinate guest requests and maintain high service standards. Collaboration and clear communication with team members are key to efficiently handling guest needs and delivering a seamless experience. This role requires adaptability, as you may need to manage multiple tasks simultaneously and respond to unexpected situations.

What are the key skills and qualifications needed to thrive as a guest experience associate, and why are they important?

To thrive as a Guest Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office applications is commonly required. Exceptional communication, problem-solving abilities, and a friendly, approachable demeanor help create positive guest interactions and resolve issues efficiently. These skills ensure guests have memorable experiences, fostering customer satisfaction and loyalty crucial for business success.

What is the difference between Guest Experience Associate vs Front Desk Agent?

AspectGuest Experience AssociateFront Desk Agent
Primary RoleEnhances guest satisfaction through personalized service and engagementHandles check-in/check-out, reservations, and guest inquiries
Required SkillsCustomer service, communication, problem-solvingCustomer service, administrative skills, attention to detail
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
CertificationsCustomer service experience often preferred; no specific certifications requiredLikewise, customer service experience; certifications are uncommon

While both roles focus on guest interaction, the Guest Experience Associate emphasizes creating memorable experiences and personalized service, whereas the Front Desk Agent primarily manages reservations and check-in/out processes. Both positions require strong customer service skills and are common in hospitality settings, but their daily responsibilities differ slightly.

Is guest experience associate a stressful job?

A guest experience associate role involves interacting with customers and addressing their needs, which can sometimes be stressful during busy periods or when handling difficult guests. However, the job also offers opportunities for problem-solving and customer service skill development, and stress levels often depend on the work environment and individual resilience.

What are the most commonly searched types of Guest Experience jobs in Boston, MA?

The most popular types of Guest Experience jobs in Boston, MA are:

What are popular job titles related to Guest Experience Associate jobs in Boston, MA?

For Guest Experience Associate jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Guest Experience Associate jobs in Boston, MA look for?

The top searched job categories for Guest Experience Associate jobs in Boston, MA are:

What cities near Boston, MA are hiring for Guest Experience Associate jobs?

Cities near Boston, MA with the most Guest Experience Associate job openings:

Guest Experience Associate jobs near you
Infographic showing various Guest Experience Associate job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $35,943 per year, or $17.3 per hour.

Guest Experience Associate - Entertainment Venue

Level 99

Natick, MA • On-site

$15.25 - $18.50/hr

Other

Posted 15 days ago

Job description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, Paramus, NJ, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details. 

OVERVIEW

Guest Experience Associates are the life of Level99 and bring the fun! Associates are dedicated to showcasing the Level99 concept,  delivering the ultimate in guest experience and developing relationships all while maintaining a fun, clean and safe environment. They are passionate about meeting guest needs before being asked, and are always promoting the Level99 brand.  The Guest Experience Associates Team is made up of fun, funny, honest and caring individuals who have a true sense of urgency when it comes to our players and fellow Team Members.

RESPONSIBILITIES
  • Prioritizes the guest experience, by providing tours, answering questions, enforcing guest safety and providing playful interactions with players.
  • Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
  • Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best-in-class service.
  • Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
  • Assists with operations, including shift tasks, hands-on guest service, proper facilities upkeep and daily cleaning.
  • Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitors and communicates any noticeable risks to guest’s health and welfare to a supervisor.
  • Assists with venue opening and closing tasks as assigned.
  • Other duties, as assigned.
MUST-HAVE SKILLS
  • Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays.
  • Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs.
  • Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
  • Ability to work well under pressure in a fast paced, ever changing work environment
  • Strong verbal and written communication skills
  • Understands, utilizes and embraces new technology and its implementation into our operation
  • A team player with a positive, joyful, upbeat and energetic attitude
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
  • Minimum 1 year experience working directly with guests or customers.
  • Strong public speaking or performance experience
  • Retail Sales Associate experience preferred but not required.

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

  • Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
  • Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
  • Are just a little bit obsessive about getting the details right the first time
  • Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.

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