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Guest Engineer Jobs in Hawaii (NOW HIRING)

Highgate Hotels

Guest Services Mgr

Honolulu, HI · On-site

... contemporary programming and digital acumen. The company utilizes industry-leading revenue ... Prepare and conduct all Guest Services interviews and follow hiring procedures according to ...

Pacific Hospitality Group

Guest Service Agent

Koloa, HI · On-site

$27.55/hr

Coordinates with the Engineering team on any request or issue. * Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner. * Thoroughly completes projects ...

Highgate Hotels

Guest Services Mgr - OEM

Honolulu, HI · On-site

... contemporary programming and digital acumen. The company utilizes industry-leading revenue ... Relax in the comfort of 403 newly renovated guest rooms and suites, each with modern amenities and ...

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Guest Engineer information

What is a guest engineer?

Guest Engineers are professionals who temporarily join a company or team, often as external experts or consultants, to provide specialized skills, support, or knowledge for specific projects or periods. Their roles can vary widely depending on the industry, but frequently involve bringing in technical expertise that is not available within the organization. Guest Engineers may work on short-term contracts, contribute to research and development, or help solve complex engineering challenges. They often collaborate closely with internal teams to achieve project goals and may also provide training or mentorship during their tenure.

How does a guest engineer typically collaborate with in-house engineering teams during project assignments?

As a Guest Engineer, you’ll often work closely with in-house engineering teams to provide specialized expertise or support for specific projects. Collaboration usually involves participating in team meetings, sharing knowledge, and aligning on project goals and timelines. You might encounter challenges in quickly adapting to different team cultures and workflows, but clear communication and flexibility are key to building strong working relationships. This collaborative environment can provide valuable networking opportunities and exposure to diverse engineering practices.

What are the key skills and qualifications needed to thrive as a guest engineer, and why are they important?

To thrive as a Guest Engineer, you need a solid background in audio engineering, acoustics, and live sound production, often backed by a relevant degree or certification in audio technology. Familiarity with industry-standard mixing consoles, digital audio workstations (DAWs), and sound reinforcement systems is typically required. Excellent troubleshooting skills, adaptability, and strong interpersonal communication set standout professionals apart in this role. These skills and qualities are essential for delivering high-quality audio experiences and collaborating effectively with artists, event staff, and technical teams.

What is the difference between Guest Engineer vs Software Engineer?

AspectGuest EngineerSoftware Engineer
CredentialsTypically requires a relevant degree in computer science or engineering, sometimes with specialized certificationsRequires a degree in computer science, software engineering, or related field; certifications are optional
Work EnvironmentOften temporary or project-based, working on specific client or partner projects, sometimes in a consulting settingFull-time employment within a company, working on ongoing software development projects
Employer & Industry UsageUsed by tech companies, consulting firms, and partner organizations for specialized or temporary rolesCommon across tech industries, startups, and large corporations for core product development

Guest Engineers typically work on short-term, specialized projects often in a consulting or collaborative environment, whereas Software Engineers are usually full-time employees focused on developing and maintaining software products. Both roles require technical skills and relevant education, but their employment structure and project scope differ.

Guest Engineer jobs near you

Guest Services Manager

Best Western Plaza Hotel

Honolulu, HI • On-site

$74K/yr

Full-time

Re-posted 19 hours ago

Job description

Compensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Best Western Honolulu, HI
Overview
The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
  • Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
  • Carry a cell phone at all times.
  • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  • Develop employee morale and ensure training of Guest Services personnel.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
  • Attend daily and monthly Rooms Merchandizing meetings.
  • Participate in required M.O.D. program as scheduled.
  • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Ensure that no-show revenue is maximized through consistent and accurate billing.
  • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
  • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
  • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position for Guest Services staff.
  • Assist in preparation of revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
  • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
  • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Follow and enforce all Highgate Hotel credit policies.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
  • Establish and maintain key control system.
  • Ensure participation within department for monthly Highgate Hotel team meeting.
  • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
  • Monitor all V.I.P.'s, special guests and requests.

Qualifications
  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience required.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Must have a valid driver's license from the applicable state.
  • Long hours sometimes required.
  • Light hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

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