American Dream (https://www.americandream.com/) , developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream (https://www.americandream.com/) is home to leading attractions, including DreamWorks Water Park (https://www.americandream.com/venue/dreamworks-water-park) , Nickelodeon Universe Theme Park (https://www.americandream.com/venue/nickelodeon-universe) , LEGOLAND Discovery Center (https://www.americandream.com/venue/legolanddiscoverycenter) , SEA LIFE Aquarium, (https://www.americandream.com/venue/sealifeaquarium) Big SNOW Ski Hill, Dream Wheel (https://www.americandream.com/venue/dreamwheel) – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro (https://www.americandream.com/venue/the-gameroom) and G.I. Joe Laser Tag (https://bookings.gameroomad.com/package/GI%20JOE%20BATTLE%20STATION) . American Dream (https://www.americandream.com/) ’s immersive luxury shopping and dining experience – The Avenue (https://www.americandream.com/the-avenue) – features Saks Fifth Avenue (https://www.americandream.com/venue/saks-fifth-avenue) , Hermès (https://www.americandream.com/venue/hermes) , Saint Laurent (https://www.americandream.com/venue/saint-laurent) , Dolce & Gabbana (https://www.americandream.com/venue/dolce-gabbana) , Carpaccio (https://www.americandream.com/venue/carpaccio) , a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia (https://www.americandream.com/venue/aritzia) , H&M, PRIMARK (https://www.americandream.com/venue/primark) , Uniqlo (https://www.americandream.com/venue/uniqlo) , Sephora (https://www.americandream.com/venue/sephora) and Zara (https://www.americandream.com/venue/zara) ; as well as the Toys R Us (https://www.americandream.com/venue/toysrus) global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,” IT’SUGAR.
For more information on American Dream (https://www.americandream.com/) , visit www.americandream.com or find us on Instagram @americandream (http://www.instagram.com/americandream) and TikTok @americandream_official (https://www.tiktok.com/@americandream_official) .
Key Objective(s):
The main purpose of the Guest Experience Team Member is:
- To ensure all guests visiting have a positive experience by acting as the front-line representative for our American Dream owned attraction, retail, and guest service areas.
Primary Responsibilities:
-
Greeting all guests with a professional, welcoming, and friendly manner.
-
Assist guests with the purchase of American Dream tickets, add-on products, gift cards, merchandise, and rental items (such as strollers, wheelchairs, lockers, etc.).
-
Prepare, organize, and restock product for display and purchase throughout the day.
-
Ensure retail storefronts are clean and presentable.
-
Communicate inventory levels to the leadership team.
-
Oversee safety and cleanliness of all areas and explaining safety instructions for The Rink.
-
Ensuring proper skate, helmet rentals, and seal skate aids, are distributed, sanitized, processed, and collected at the end of use.
-
Operate and perform driving conductor duties for the Geoffrey’s Express Train.
-
Answer guest questions via phone, online inquiry, or review, in a prompt and courteous manner.
-
Maintain knowledge of Loss Prevention procedures.
-
Maintain knowledge of current sales, promotions, and discounts.
-
Maintain the knowledge of Cash Handling Policy and Procedures when operating a POS system.
-
Operate a computerized POS (point of sale) system in an efficient and timely manner.
-
Operate and perform park command duties
-
Listen to guest issues and direct the matter to appropriate staff for resolution.
-
Direct and queue guests for entrance lines during peak times.
-
Guide guests to exits or provide other instructions or assistance in case of emergency.
-
Coordinate American Dream lost and found program.
-
Training on First Aid, CPR, Emergency Protocols, and bodily fluid clean-up.
-
Maintain the knowledge of American Dream and Guest Experience department policies and procedures.
-
Provide support in other work areas/departments as needed.
-
Perform other duties as assigned.
Desired Qualifications:
-
Must be at least 16 years of age.
-
Ability to multi-task in a fast paced, sometimes stressful environment.
-
Strong verbal and written communication skills
-
Previous cash handling experience preferred.
-
Previous guest service experience preferred.
-
Basic knowledge of computers is preferred.
-
Basic math skills.
-
Point of Sale experience preferred.
-
Interpersonal skills -- working alone and with team.
-
This position requires flexible availability Monday through Sunday, days, evenings, overnight and weekends.
Physical Job Requirements:
-
Stand and move - frequently, 90% of time
-
Perform repetitive motion - frequently, 90% of time
-
Kneel and bend - occasionally, 30% of time
-
Reach at or below shoulder level - frequently, 80% of time
-
Reach at or above shoulder level - infrequently, 25% of time
-
Stoop/Squat - infrequently, 10%
-
Lifting/carry up to 10 pounds - occasionally, 30% of time
-
Lift/Carry up to 30 lbs - infrequently, 20% of time
-
Ability to lift up to 50 pounds - infrequently, 10%
-
Handle larger items such as boxes or packages - infrequently, 10% of time
-
Must be available holidays, days, evenings, and weekends
American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.
Job Details
Job Family AD
Pay Type Hourly
Hiring Rate 15.95 USD