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Guest Associate Jobs in Montgomery, AL (NOW HIRING)

LBA Hospitality

Guest Service Representative

Prattville, AL ยท On-site

$11.50 - $14/hr

Provides excellent guest service in an efficient, courteous professional manner; follow LBA ... PREREQUISITES Company associates have access to guestrooms and property. As such, character traits ...

LBA Hospitality

Guest Service Representative

Prattville, AL ยท On-site

$11.50 - $14/hr

Provides excellent guest service in an efficient, courteous professional manner; follow LBA ... PREREQUISITES Company associates have access to guestrooms and property. As such, character traits ...

LBA Hospitality

Guest Service Representative

Prattville, AL ยท On-site

$11.50 - $14/hr

Provides excellent guest service in an efficient, courteous professional manner; follow LBA ... PREREQUISITES Company associates have access to guestrooms and property. As such, character traits ...

Bealls, Inc.

bealls Store Associate

Prattville, AL ยท On-site

$13 - $14.75/hr

Building guest loyalty through promoting and educating the guest on credit and loyalty programs * Accurately handling register operations and transactions * Receiving, unloading, and processing ...

Bealls, Inc.

bealls Store Associate

Troy, AL ยท On-site

$12.25 - $14/hr

Building guest loyalty through promoting and educating the guest on credit and loyalty programs * Accurately handling register operations and transactions * Receiving, unloading, and processing ...

bealls

bealls Store Associate

Troy, AL

$12.25 - $14/hr

Building guest loyalty through promoting and educating the guest on credit and loyalty programs * Accurately handling register operations and transactions * Receiving, unloading, and processing ...

bealls

bealls Store Associate

Prattville, AL

$13 - $14.75/hr

Building guest loyalty through promoting and educating the guest on credit and loyalty programs * Accurately handling register operations and transactions * Receiving, unloading, and processing ...

European Wax Center

Sales Associate

Montgomery, AL ยท On-site

$11.75 - $16/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing exceptional service to our valued guests! In this role, you will create a welcoming environment and ensure ...

European Wax Center

Sales Associate

Montgomery, AL ยท On-site

$11.75 - $16/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing exceptional service to our valued guests! In this role, you will create a welcoming environment and ensure ...

European Wax Center

Sales Associate

Montgomery, AL

$13.75 - $18.75/hr

Join European Wax Center as a Guest Service Associate (GSA) and be a key part of providing exceptional service to our valued guests! In this role, you will create a welcoming environment and ensure ...

Atrium Hospitality

Front Desk Associate

Montgomery, AL ยท On-site

$13.75 - $17.75/hr

We go above and beyond to deliver exceptional guest experiences, work together to overcome ... Teamwork Our associates are our family, and we provide them the resources and support needed to ...

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All JobsGuest Associate JobsGuest Associate Jobs in Montgomery, AL

Guest Associate information

See Montgomery, AL salary details

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How much do guest associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for guest associate in Montgomery, AL is $15.73, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.12 per hour, depending on experience, location, and employer.

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are the duties of a guest associate?

A guest associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They may handle transactions at the checkout, restock shelves, and address guest inquiries, often working in retail or hospitality environments. Good communication skills and customer service experience are important for this role.

What are the most commonly searched types of Guest jobs in Montgomery, AL?

The most popular types of Guest jobs in Montgomery, AL are:

What cities near Montgomery, AL are hiring for Guest Associate jobs?

Cities near Montgomery, AL with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Montgomery, AL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,727 per year, or $15.7 per hour.

Hotel Guest Service Associate

Montgomery, AL โ€ข On-site

SpringHill Suites - Montgomery
See more jobs at SpringHill Suites - Montgomeryexternal

$14.50 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but weโ€™re not about numbersโ€ฆweโ€™re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So weโ€™re constantly looking for individuals who work well together for a unified purpose. For our leadership, weโ€™re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what youโ€™re all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Front Desk Agent!
Guest Service / Front Desk Agent responsibilities include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security amp; liability measures to protect the assets of the hotel and the Company.
BENEFITS:
  • Competitive Salary!
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
  • 401k with employer MATCH!
  • Paid PTO!
  • Uniforms Provided for most positions!
  • Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:
  • Maintain professional dress and conduct at all times.
  • Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action. ๏‚ท Follow Brand standards including brand loyalty programs.
  • Provide information about our hotel, available rooms, rates and amenities
  • Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
  • Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate. Close out guest accounts at time of check out.
  • Inform customers about payment methods and verify that I.D. and payments method match
  • Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, and other forms of payment. Process payments per established procedures.
  • Maintain cash bank per policy guidelines. Comply with all accounting procedures.
  • Consistently adhere to uniform, grooming and appearance standards.
  • Maintain effective communication with all hotel departments. Stay aware of issues relating to hotel operations. Apprise management of any concerns or suggestions
  • Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
  • Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
  • Maintain knowledge of standards and company policies
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
  • Understand and operate front office telephone and computer systems.
  • Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.
  • Respond to guest complaints in a timely and professional manner. Apprise management of all guest complaints/problems; including those that have been resolved.
  • Must be able to work flexible work hours/schedule.
  • Performs other duties and responsibilities as requested.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
  • Previous experience as a hotel Front Desk Agent preferred
  • Must have excellent communication and organizational skills
  • Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments
  • Must be familiar with a computer and be able to type using a computer keyboard
  • Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
  • Ability to apply commonsense understanding to carry out instructions given
  • Ability to comply in standardized situations with only occasional or no variables
  • Ability to work flexible shifts
  • Must have excellent customer service skills
  • Must be able to work without constant supervision
PHYSICAL DEMANDS:
  • While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
  • May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
  • Must be capable of effectively using close vision, distance vision, and color vision.
  • Able to operate in mentally and physically stressful situations
QUALIFICATION STANDARDS:
  • High school education or equivalent is required. Some college preferred.
  • Preferred six (6) months related experience in hotels or customer service training
  • Must be able to work in team environment
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