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Guest Associate Jobs in Milwaukee, WI (NOW HIRING)

CSM

Banquet Houseperson | Milwaukee Marriott West

Waukesha, WI · On-site

$14.75 - $19/hr

... for guest/associate incidents. • Knowledgeable of hotel emergency procedures. • Produces required volume of work by planning, organizing and prioritizing work duties. • Adheres to CSM ...

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All JobsGuest Associate JobsGuest Associate Jobs in Milwaukee, WI

Guest Associate information

See Milwaukee, WI salary details

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How much do guest associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for guest associate in Milwaukee, WI is $15.67, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.07 per hour, depending on experience, location, and employer.

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are the duties of a guest associate?

A guest associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They may handle transactions at the checkout, restock shelves, and address guest inquiries, often working in retail or hospitality environments. Good communication skills and customer service experience are important for this role.

What are the most commonly searched types of Guest jobs in Milwaukee, WI?

The most popular types of Guest jobs in Milwaukee, WI are:

What cities near Milwaukee, WI are hiring for Guest Associate jobs?

Cities near Milwaukee, WI with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,596 per year, or $15.7 per hour.

FT 3rd Shift Guest Services Associate

Milwaukee Rescue Mission

Milwaukee, WI

$19.10 - $19.57/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

FT 3rd SHIFT GUEST SERVICES ASSOCIATE
Joy House – Milwaukee Rescue Mission Division for Women amp; Children. The women and children who come to us for emergency or long-term support rely on the safety, love and warmth of Joy House and its many services and programs. We nourish and nurture them through training, education and spiritual guidance so they can make better lives for themselves and for their kids.
The Joy House Division for Women and Children is looking for a Christian woman, with good people skills and a strong heart’s desire to work with the homeless, to fill a full-time 3rd shift Guest Services Associate position. Guest Services Associates assist in maintaining a hospitable environment by making sure all areas of Joy House are safe, clean, orderly and grace filled for Joy House guests and staff.
HIRING PAY RANGE: $19.10-$19.57 PLUS $2.00/hour shift differential (10pm-6am)
WORK SCHEDULE: Full-time, 11:00pm-7:00am, Saturday 11:00pm-8:30am
LOCATION: Central Campus - 830 N 19th Street, Milwaukee, WI. 53233
RESPONSIBILITIES:
  • Help with the basic care needs of our guests i.e., distribution of toiletries, clean linens, medication and food. Assist guests with personal laundry, cleaning, managing children, etc.
  • Help to provide assistance and oversight to women and families during meal time transport, daily activities, breaks and regularly scheduled meetings, acting as both a mentor and guide
  • Housekeeping tasks, including but not limited to preparing snacks and lunches, laundry, vacuuming, mopping, emptying garbage, transporting guest belongings, etc.
  • Help guests understand and follow all house rules
  • Maintain safety by monitoring guest belongings at intake and entry into the building. Ensure doors are secure at all times and regularly monitor guest rooms for contraband, cleanliness, safety and wear and tear.
  • Provide exceptional customer service, interacting with Joy House guests and their children in a friendly, professional, and hospitable manner, treating everyone with dignity and respect
  • Assist with clerical tasks, such as completing daily statistical forms, filing and occasionally answering phones
  • Perform other tasks as needed
QUALIFICATIONS:
  • Mature Christian woman with a servant's heart who is able to relate well with others in a diverse population, communicating effectively and professionally
  • High School Diploma or GED equivalent required
  • Previous customer service and/or hospitality related experience highly desired
  • Must be able to handle physical workload – capable of continuously standing, walking, stair climbing, kneeling, squatting, crouching, reaching, handling and gripping without difficulty, repetitive movement of both hands and arms, as well as frequent lifting, carrying, pushing or pulling a maximum weight of 50lbs
  • Passionate about creating a warm, inviting, and clean living environment
  • Ability to differentiate between and define specific uses of cleaning products and equipment
  • Outstanding customer service skills, outgoing and approachable with an enthusiastic, friendly, and welcoming personality
  • Caring, compassionate and non-judgmental attitude with a genuine concern for Joy House guests and their children
  • High degree of skill in verbal communication and listening combined with a great deal of attention to detail, patience, politeness, and tactfulness
  • Computer literacy; competent working with database software and MS Office applications
  • Ability and willingness to follow instructions, to be flexible, and a team player
  • A workplace demeanor consistent with a Christian church environment: civil, respectful, polite, and responsive
  • Reliability, dependability, and punctuality are expected
  • Be in agreement with and subscribe to the MRM Statement of Faith and the MRM Statement of Biblical Convictions
  • Be a committed follower of the Lord Jesus Christ, which is evident in personal testimony and Christian conduct
  • Pass a pre-employment background check and drug test
EXCELLENT BENEFIT PACKAGE:
  • Hiring range $19.10-$19.57 based on qualifications/experience, plus $2.00/hour shift differential (10pm-6am)
  • Excellent Medical, Dental, and Vision Insurance
  • Health Savings Accounts with employer match
  • Life and Short/Long Term Disability Insurance
  • 401K with generous employer contribution
  • Paid holidays and generous PTO
  • Education Assistance
  • Health Club reimbursement
  • Free onsite parking
  • Business Casual/Casual dress
The Milwaukee Rescue Mission is a 501 (c)3, charitable, non-profit church, Christian organization. Milwaukee Rescue Mission has an organizational religious exemption from the prohibitions contained in Title VII of the Civil Rights Act of 1964, as amended, concerning religious discrimination in employment. We further reserve the right to discriminate or designate certain positions when a bona fide occupational qualification exists. Subject to the Constitution of the United States and all applicable state and federal laws, Milwaukee Rescue Mission does not discriminate in the administration and dissemination of its programs and services.

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