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Guest Associate Jobs in Middleton, WI (NOW HIRING)

Hometown Grocers, Inc.

Produce Clerk

Merrill, WI

$16.25 - $19.50/hr

Produce Associates provide a high standard of care to quality, nutritious fruits and vegetables to ... Addresses guest concerns and resolves issues when a guest is not satisfied with the service or ...

GameStop Inc

Seasonal Sales Associate (Store 4457)

Madison, WI · On-site

$15 - $16.75/hr

Address guest questions and concerns promptly, effectively, and courteously, and escalate customer ... Meet associate performance expectations, including attendance, professional dress, and grooming ...

GameStop Inc

Seasonal Sales Associate (Store 0740)

Madison, WI · On-site

$15 - $16.75/hr

Address guest questions and concerns promptly, effectively, and courteously, and escalate customer ... Meet associate performance expectations, including attendance, professional dress, and grooming ...

GameStop Inc

Seasonal Sales Associate (Store 6913)

Portage, WI · On-site

$16 - $17.50/hr

Address guest questions and concerns promptly, effectively, and courteously, and escalate customer ... Meet associate performance expectations, including attendance, professional dress, and grooming ...

SpartanNash Company

Bakery Associate

Madison, WI · On-site

$14.50 - $17.75/hr

Additionally, this role is responsible for meeting company guidelines for guest experience, as well ... Communicate tasks, recipes, weights and measures, and cleaning steps completed to other Associates

SpartanNash

Bakery Associate

Madison, WI · On-site

$14.50 - $17.75/hr

Additionally, this role is responsible for meeting company guidelines for guest experience, as well ... Communicate tasks, recipes, weights and measures, and cleaning steps completed to other Associates

Schulte

Front Desk Associate

Madison, WI · On-site

$14 - $18.25/hr

Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

SpartanNash Company

Deli Associate

Madison, WI · On-site

$14.50 - $17.50/hr

Additionally, this role is responsible for meeting company guidelines for guest experience, as well ... Communicate tasks, recipes, weights and measures, and cleaning steps completed to other associates

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Guest Associate information

See Middleton, WI salary details

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How much do guest associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for guest associate in Middleton, WI is $15.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.36 per hour, depending on experience, location, and employer.

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are the duties of a guest associate?

A guest associate is responsible for assisting customers, providing information about products or services, and ensuring a positive experience. They may handle transactions at the checkout, restock shelves, and address guest inquiries, often working in retail or hospitality environments. Good communication skills and customer service experience are important for this role.

What cities near Middleton, WI are hiring for Guest Associate jobs?

Cities near Middleton, WI with the most Guest Associate job openings:

Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Middleton, WI as of June 2026, with employment types broken down into 54% Full Time, 44% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,202 per year, or $16 per hour.

Guest Service - Residence Inn Madison W Middleton

Schulte

Middleton, WI • On-site

$13.75 - $17/hr

Other

Medical, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Guest Service Representative

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

  • Work Today, Get Paid today, with Daily Pay!
  • Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
  • Multiple Health Insurance and Life Insurance options
  • 401k Plan + Company Match
  • Paid Parental Leave
  • Paid Time Off
  • Holiday Pay
  • Pet Insurance
  • Employee Assistance Program
  • Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties and Responsibilities:

  • Greets guests as they arrive, focus on personal recognition
  • Reviews arrival lists daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
  • Keep front desk area clean and organized.
  • Assisting with lobby activation as needed.
  • Utilize proper procedures when handling guest PPI data.
  • Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
  • Attends promptly to guest needs and inquiries
  • Perform various other duties as assigned
  • Perform various other duties as assigned to meet business objectives

Education and Experience:

  • Minimum of one (1) year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education

Knowledge, Skills and Abilities:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

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About Schulte

Sourced by ZipRecruiter

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Social media

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