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Guest Associate Jobs in Hawaii (NOW HIRING)

Marriott

Guest Environment Expert

Wailea, HI · On-site

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Service Representative

Honolulu, HI · On-site

$28.67 - $35.84/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Service Representative

Honolulu, HI · On-site

$13.25 - $16.25/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Service Representative

Honolulu, HI · On-site

$13.25 - $16.25/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Service Representative

Honolulu, HI · On-site

$13.25 - $16.25/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Service Representative

Waikoloa, HI · On-site

$23.99 - $29.99/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

New

Marriott

Guest Service Agent

Honolulu, HI · On-site

$28.67 - $35.84/hr

Job Number 26094682 Job Category Rooms & Guest Services Operations Location 2552 Kalakaua Ave, ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Service Representative

Honolulu, HI · On-site

$13.25 - $16.25/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Service Agent

Honolulu, HI · On-site

$14.75 - $18.75/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

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Guest Associate information

How does a guest associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a guest associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What is a guest associate?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.
What are the most commonly searched types of Guest jobs in Hawaii? The most popular types of Guest jobs in Hawaii are:
What cities in Hawaii are hiring for Guest Associate jobs? Cities in Hawaii with the most Guest Associate job openings:
Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Guest Experience - Associate at The Honolulu Zoo

ssagroup

Honolulu, HI • On-site

$14.50 - $17.75/hr

Part-time

Retirement

Re-posted 21 days ago

Job description

Position Title: Guest Experience Associate (Part Time)

Reports to: Guest Services Manager and Assistant Guest Services Manager. 

Who are we: 

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

 
 Responsibilities 

  • Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.

  • Day-to-day functions of admissions and membership windows. 

  • Drive ticket packages and membership growth through daily goals. 

  • Maintain compliance with cash-handling procedures. 

  • Perform their duties to the best of their abilities and promote an overall best guest experience. 

  • Perform other tasks deemed necessary. 

  • Maintain a clean, safe, and organized work environment. 

  • Uphold and demonstrate a complete understanding of company policies and procedures. 

 

Requirements 

  • Goal-oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed.  

  • Driven by cultural attractions and the environment they support. 

  • People-person that is guest service-oriented. 

  • Comfortable in a sales role, meeting goals and supporting a driven & informed experience. 

  • An individual who brings excitement and opportunity to engage with the team and guests. 

  • Cashier and cash handling experience is a plus. 

  • Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements. 

IDEA + Belonging  

  • Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units  

  • Focuses on removing barriers and empowering growth and opportunity for team members at all levels  

  • Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary  

  • Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back 

Previous Experience 

  • None Required 

 

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)  

 Compensation and Benefits 

  • Eligible for overtime pay.
  • On-Demand Pay Program: Get access to a portion of earned wages before payday.
  • Meal Plan & Employee Discounts at applicable locations.
  • Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
  • Tuition Discount through Partnership College.
  • Up to 8 hours of Bereavement Leave.
  • Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
  • Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. 

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C..  Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA).  Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act.  Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").  

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. 

We accept applications for this position on a rolling basis. Apply anytime at thessagroup.com. Applications are reviewed as received, and the position remains open until filled.

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