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Guest Associate Jobs in Alberta (NOW HIRING)

Marriott

Guest Service Support Expert

Edmonton, AB

Our Guest Service Support Experts take the initiative and deliver a wide range of services to make ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Service Supervisor

Calgary, AB · On-site

POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Environment Expert

Calgary, AB · On-site

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Environment Expert

Edmonton, AB

Our Guest Environment Experts are skilled in a wide range of housekeeping functions with ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

53 North Collection Ltd

CA$17.50/hr

More than that, we know our Associates are the shining stars of what we do! We understand what it ... As our Guest Room Attendant, you will be working with our Housekeeping team to maintain our guest ...

Pomeroy Lodging LP

CA$18/hr

Retail Sales Associate Rate of Pay: $18.00 per hour THIS JOB IS LOCATED IN KANANASKIS, AB ... Create positive guest experiences, by building customer relationships and fostering customer ...

QE Home

Sales Associate

Grande Prairie, AB · On-site

As a Sales Associate, you'll be the friendly face that welcomes guests, guides them through our ... Your passion for guest service and home décor will help create memorable shopping experiences ...

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All JobsGuest Associate JobsGuest Associate Jobs in Alberta

Guest Associate information

How does a Guest Associate typically collaborate with other departments to enhance the guest experience?

Guest Associates regularly work alongside housekeeping, maintenance, and front desk teams to ensure each guest's stay is smooth and enjoyable. This collaboration involves promptly communicating guest requests or concerns, coordinating room readiness, and sharing feedback to improve services. By working closely with other departments, Guest Associates help resolve issues quickly and contribute to a welcoming environment, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a Guest Associate, and why are they important?

To thrive as a Guest Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office technology is often required. Exceptional communication, patience, and problem-solving abilities help you create a welcoming environment and efficiently address guest needs. These skills are vital to ensuring a positive guest experience, repeat business, and smooth daily operations.

What is the difference between Guest Associate vs Customer Service Representative?

AspectGuest AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training in communication skills
Work EnvironmentHospitality settings like hotels, resorts, cruise shipsCall centers, retail, corporate offices
Employer & Industry UsageHotels, resorts, hospitality industryVarious industries including retail, telecom, finance
Common Search & Comparison IntentUnderstanding roles in hospitalityCustomer service roles across industries

Guest Associates primarily work in hospitality environments, focusing on guest experience and service. Customer Service Representatives work across multiple industries, handling customer inquiries and support. While both roles require strong communication skills, Guest Associates often require knowledge of hospitality operations, whereas Customer Service Reps may need industry-specific product knowledge. The roles overlap in customer interaction but differ in industry focus and work settings.

What are Guest Associates?

Guest Associates are professionals who assist and interact with guests in settings such as hotels, resorts, or customer service environments. Their main responsibilities include greeting guests, handling check-ins and check-outs, addressing inquiries, and providing information or services to ensure a positive guest experience. Guest Associates act as the first point of contact and play a key role in customer satisfaction, often resolving issues and coordinating with other staff to meet guest needs.
What cities in Alberta are hiring for Guest Associate jobs? Cities in Alberta with the most Guest Associate job openings:
Guest Associate jobs near you
Infographic showing various Guest Associate job openings in Alberta as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Guest Services Representative

River Cree Resort & Casino

Enoch, AB

Full-time

Posted 14 days ago

Job description

The Guest Service Representative (GSR) is responsible for providing a value-added experience to all Resort guests throughout our property. The GSR is responsible for the Coat Check and Players Club. This position will include data entry and assisting with the internal/external promotions executed by the Marketing Department for the Resort and helping in the retail outlet.

The GSR will be responsible for creating a positive, informative and fun atmosphere for the Resort. This position is critical in developing loyalty with our patrons and associates.  They will promote and maintain the utmost integrity and highest caliber of guest service and respect to all guests and other associates.


COAT CHECK

  • Check guest coats in a secure methodical manner
  • Have detailed knowledge of all events, activities and attractions occurring in the Resort.
  • Greeting guests as they enter and exit the resort.
  • Participate in executing Resort promotions
  • To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
  • All other duties as assigned

PLAYERS CLUB

  • Assist guests with resort inquiries
  • Enter guest information into the database
  • Participate in executing Resort promotions
  • Have detailed knowledge of all events, activities and attractions occurring in the Resort.
  • To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
  • All other duties as assigned

  • High School diploma
  • Dynamic and outgoing personality
  • Self motivated
  • Organized
  • Good communication skills in English (verbal, written and spoken)

The GSR works various types of shifts on a rotating schedule that may include days, nights and evenings. All personnel must be available for all shifts assigned. Schedules are posted prior as per Employment Standards.

WE OFFER

  •  A competitive wage and excellent benefits.
  • Shuttle service from West Edmonton location.
  • All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
  • An opportunity to work within a progressive, exciting team environment.
  • An opportunity to work with a skilled Management team.

Apply