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Gsa Customer Service Jobs (NOW HIRING)

Goldbelt

Customer Service Representative I

Chicago, IL · On-site

$17.79 - $25.97/hr

... customers across scientific, clinical, technological, and program management areas. Summary ... The General Services Administration (GSA) is seeking call center services to support the GSA Office ...

Goldbelt, Inc.

Customer Service Representative I

Chicago, IL · On-site

$17.79 - $25.97/hr

... customers across scientific, clinical, technological, and program management areas. Summary ... The General Services Administration (GSA) is seeking call center services to support the GSA Office ...

Goldbelt

Customer Service Team Lead

Chicago, IL · On-site

$110K - $130K/yr

... customers across scientific, clinical, technological, and program management areas. Summary ... The General Services Administration (GSA) is seeking call center services to support the GSA Office ...

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How much do gsa customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for gsa customer service in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is a GSA Customer Service representative?

GSA Customer Service representatives are professionals who assist customers with inquiries, issues, and requests related to the U.S. General Services Administration (GSA). They help federal agencies, vendors, and the public navigate GSA programs, procurement processes, and online platforms. Their responsibilities include addressing questions about contracts, schedules, and government property, as well as providing guidance on GSA's products and services. These representatives ensure efficient communication and problem resolution to support government operations.

What are the key skills and qualifications needed to thrive as a GSA Customer Service representative?

To excel as a GSA Customer Service Representative, you need strong knowledge of federal acquisition processes, customer support principles, and typically a high school diploma or relevant experience. Familiarity with GSA Advantage, federal procurement systems, and CRM tools is commonly required. Excellent communication, problem-solving abilities, and attention to detail are crucial soft skills for this role. These competencies ensure efficient service delivery, accurate issue resolution, and high client satisfaction within government operations.

What are some common challenges faced by GSA Customer Service representatives, and how are they typically addressed?

GSA Customer Service representatives often face challenges such as managing inquiries from a diverse range of federal clients, navigating complex procurement policies, and ensuring timely resolution of service requests. To address these, representatives receive thorough training on GSA systems and policies, have access to knowledge bases, and collaborate closely with subject matter experts within the agency. Effective communication and strong problem-solving skills are essential, and ongoing support is provided through team meetings and mentorship programs.

What cities are hiring for Gsa Customer Service jobs?

Cities with the most Gsa Customer Service job openings:

What states have the most Gsa Customer Service jobs?

States with the most job openings for Gsa Customer Service jobs include:

What are popular job titles related to Gsa Customer Service jobs?

For Gsa Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Gsa Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.

Customer Service Representative I

Remote

Goldbelt Taku Health Services
See more jobs at Goldbelt Taku Health Servicesexternal

$17.79 - $25.97/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Customer Service Representative I

The General Services Administration (GSA) is seeking call center services to support the GSA Office of Fleet Management, offering program assistance and instruction to GSA Fleet Management Federal customers under the GSA Short-Term Rental (STR) Program.

The Customer Service Representative I (CSR) provides information and solutions in response to inquiries pertaining to products, services and/or customer complaints as part of daily customer service call center operations supporting the GSA STR Program.

Primary work location is 230 South Dearborn Street, Suite 3800, Chicago, IL 60604; however, work may be performed remotely or at an alternate approved location based on government direction or operational needs, up to five days per week.

Responsibilities
  • Respond to telephone, e-mail, and other electronic communication requests from Federal STR customers.
  • Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current and potential fleet customers regarding services available, the procedures to follow, and where to obtain additional program information.
  • Respond to customer inquiries and assist with customer requests on a wide variety of available vehicles and/or equipment; familiarity with industry terminology and offerings as well as vehicle/equipment specifications needed.
  • Resolve complex customer and vendor issues and support escalations
  • Provide upon request a listing of available vehicles/equipment with ceiling pricing and assist the customer with related factors such as length of trip, freight/passenger requirements, vehicle or equipment pickup/delivery and fuel card use.
  • Responding to customer complaints or inquiries
  • Taking orders for products or merchandise
  • Calculating charges; processing billing or payments
  • Processing customer claims
  • Handling returns, refunds, and exchanges
  • Keeping records of customer interactions
  • Updating customer account information
Qualifications

Necessary Skills and Knowledge:

  • Proficient in the use of Microsoft Office Suite, particularly Excel, Google Suite tools and must also be familiar with the Windows operating system
  • Working knowledge consists of basic navigational, formatting and analysis skills.
  • Working technical knowledge of a wide variety of motor vehicles and rental equipment to include, but not limited to, aerial lifting, earth moving, forklifts, cranes, generators. This specifically includes familiarity with industry terminology and vehicle/equipment specifications and capabilities.
  • Strong interpersonal communication skills
  • Ability to multitask in a fast-paced, high-volume environment
  • Ability to adapt to evolving program guidance and procedures
  • Professional demeanor consistent with federal customer service standards

Minimum Qualifications:

  • High school diploma required
  • 1–2 years of customer service or call center experience

Preferred Qualifications:

  • Associate's degree preferred

Pay and Benefits

The pay range for this position is $17.79 to $25.97 per hour. At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

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