Gcs Customer Services Jobs (NOW HIRING)

Share Business Program Manager, Measurement Services, gTech Ads GCS

• link Copy link

corporate_fare Google place Sunnyvale, CA, USA

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Share Business Program Manager, Measurement Services, gTech Ads GCS

• Bachelor's degree or equivalent practical experience.


• 5 years of experience in program management or consulting.

• MBA or Master’s degree in a related field.


• Measurement or related experience in mid-market, small business, agency, acquisitions, onboarding, channel, or app development sales.


• Ability to work independently and manage multiple global projects simultaneously while paying strict attention to detail.


• Ability to build relationships, manage and influence senior, cross-functional stakeholders.


• Ability to synthesize complex messages, data sets/signals and insights into executive-ready communications.


• Distinctive program management, problem-solving and analysis skills, combined with strong business judgment.

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

In this role, you will design and lead complex, multidisciplinary projects. This includes analyzing the needs of our advertisers and the Google Customer Solutions (GCS) salesforce, strategizing and rolling out solutions, managing cross-functional stakeholders, and clearly communicating goals/results to executive leadership. You will have a mandate to build/enhance programs to help our advertisers, and the freedom to define the specific actions, you will take to accomplish this goal. You will have exposure and visibility to executives and cross-functional leaders as you drive alignment and excitement for strategic initiatives.

The Global Business Organization (GBO) is the engine that powers Google’s full ecosystem of products and services to help customers and partners succeed and grow. GBO includes the commercial arms of Ads sellers, business development teams, and customer services and support, as well as overlay programs that enable coordinated engagement with Google's most complex and important customers and partners. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $136000 - $196000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google .

• Develop the strategy and owning the roadmap for one or more measurement implementation programs and ensuring that they are fully integrated into the larger rhythm of business.


• Serve as enablers of the broader Implementation ecosystem by providing thought partnership and problem-solving energy to partner teams within gTech Ads and GCS.


• Evaluate the impact of programs and deriving insights by structuring and executing analyses involving multiple sources of data.


• Prepare and deliver executive comms on program status and impact.


• Manage stakeholder relationships with cross-functional partners around the globe.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.