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Group Reservations Manager Jobs in Dothan, AL (NOW HIRING)

Ascent Hospitality

Night Auditor

Enterprise, AL · On-site

$12 - $15.75/hr

Manage front desk activity and handling guest check-ins and check-outs * Inform customers about ... Confirm group reservations and arrange personalized experiences for guests and event attendees such ...

Hampton Inn and Suites Dothan

Night Auditor

Dothan, AL · On-site

$12.50/hr

Our property is seeking a night auditor to join our growing group of hospitality professionals. The ... Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and ...

All JobsGroup Reservations JobsGroup Reservations Manager JobsGroup Reservations Manager Jobs in Dothan, AL

Group Reservations Manager information

See Dothan, AL salary details

$26.4K

$54.3K

$99.1K

How much do group reservations manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for group reservations manager in Dothan, AL is $54,339.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $63,600.00 per year, depending on experience, location, and employer.

What does a Group Reservations Manager do?

A Group Reservations Manager is responsible for handling and coordinating group bookings at hotels or venues. They manage inquiries, negotiate rates and contracts, and ensure that group requirements are met, including accommodations, meeting spaces, and special requests. Their role involves working closely with sales, front desk, and event teams to deliver a seamless experience for groups. They also track reservations, monitor occupancy, and may assist in maximizing revenue through strategic management of group bookings.

What is the difference between Group Reservations Manager vs Event Coordinator?

AspectGroup Reservations ManagerEvent Coordinator
CredentialsExperience in reservations, hospitality, or sales; often requires customer service skillsEvent planning certifications or experience; strong organizational skills
Work EnvironmentHotels, resorts, or hospitality venues managing group bookingsEvent venues, conference centers, or corporate settings coordinating events
Industry UsageCommonly used in hospitality and travel industriesUsed across various industries including corporate, non-profit, and social events

The Group Reservations Manager primarily focuses on managing group bookings and reservations within hospitality settings, ensuring customer satisfaction and efficient scheduling. In contrast, the Event Coordinator plans and executes events, handling logistics, vendors, and client needs. While both roles require organizational skills and industry knowledge, their core responsibilities differ, with the Reservations Manager centered on bookings and the Event Coordinator on event execution.

What are the key skills and qualifications needed to thrive as a Group Reservations Manager, and why are they important?

To excel as a Group Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or hotel management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), group booking platforms, and reservation software such as Opera or Delphi is typically required. Excellent communication, negotiation, and problem-solving abilities are crucial for building relationships with clients and coordinating with internal teams. These skills ensure seamless group bookings, maximize occupancy and revenue, and deliver a high level of customer satisfaction.

What are some common challenges a Group Reservations Manager faces when coordinating large bookings, and how can they be addressed?

Group Reservations Managers often encounter challenges such as managing conflicting booking requests, ensuring accurate communication between clients and hotel departments, and handling last-minute changes or cancellations. To address these issues, effective organization, attention to detail, and proactive communication are essential. Utilizing advanced reservation systems and fostering strong relationships with both clients and internal teams can help streamline processes and minimize errors, ultimately leading to a smoother group booking experience.
What job categories do people searching Group Reservations Manager jobs in Dothan, AL look for? The top searched job categories for Group Reservations Manager jobs in Dothan, AL are:
What cities near Dothan, AL are hiring for Group Reservations Manager jobs? Cities near Dothan, AL with the most Group Reservations Manager job openings:
Group Reservations Manager jobs near you
Night Auditor

Night Auditor

Ascent Hospitality

Enterprise, AL • On-site

$12 - $15.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we are not about numbers...we are about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we're constantly looking for individuals who work well together for a unified purpose. For our leadership, we're looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you're all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Night Auditor!
The Night Auditor works at the front desk of a hotel during the night, and they must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of their typical duties include completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel/restaurant guests and visitors; showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company.
BENEFITS:
  • Competitive Salary!
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
  • 401k with employer MATCH!
  • Paid PTO!
  • Uniforms Provided for most positions!
  • Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:
  • Balancing the accounts from day shift
  • Welcome guests upon their arrival and assign rooms
  • Manage front desk activity and handling guest check-ins and check-outs
  • Inform customers about payment methods and verify that I.D. and payments method match
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Ensuring customer satisfaction by scheduling wake-up-calls and other guest requests
  • Respond to guest complaints in a timely and professional manner
  • Creating invoices, bills and checks for vendors, employees and contractors
  • Managing and updating all official documentation pertaining to the role
  • Ensuring that all end-of-day activities have been successfully executed
  • Answering calls and queries related to potential booking
  • Provide information about our hotel, available rooms, rates and amenities
  • Communicate with hotel housekeeping staff to ensure all rooms are available to check into by check-in time in addition to all departures being gone by check-out time
  • Confirm group reservations and arrange personalized experiences for guests and event attendees such as wedding guests etc.
  • Maintain knowledge of standards and company policies
  • Completes the computerized audit function for the hotel at the end of the business day. This includes recording the daily financial transactions, e.g. telephone charges, food and beverage revenue, and posting credit card charges.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
  • Previous experience as a hotel Front Desk Agent preferred
  • Excellent communication and organizational skills.
  • Ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
  • Must be familiar with a computer operation
  • Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
  • Ability to apply commonsense understanding to carry out instructions given.
  • Ability to comply in standardized situations with only occasional or no variables.
  • Must have excellent customer service skills.
  • Must be disciplined, manage time well and able to work independently without supervision.

PHYSICAL DEMANDS:
  • While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
  • May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
  • Must be capable of effectively using close vision, distance vision, and color vision.
  • Able to operate in mentally and physically stressful situations
  • Must be able to work the overnight hours beginning (10:00-11:00 pm) and maintain alertness and attentiveness for a minimum of eight (8) hours).

QUALIFICATION STANDARDS:
  • High school education or equivalent is required. Some college preferred.
  • Six (6) months related experience or training preferred.
  • Must be able to work in team environment, but will most often work independently on shift.

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