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Group Operations Director Jobs in Toronto, ON (NOW HIRING)

TANK Worldwide

GROUP ACCOUNT DIRECTOR

Toronto, ON · On-site

POSITION OVERVIEW As the Group Account Director, you will lead and nurture a critical cluster of ... Train and coach their Account team as well as Clients Services in terms of operations process and ...

Advantage HQ

Group Account Director

Toronto, ON · Remote

... Group Account Director to lead and evolve our Client Success function at Advantage HQ. This is a ... Improve operational alignment between Account Management, Project Management, Paid Media, Creative ...

FCT

Director, Operations

Oakville, ON · On-site

As the Director, Operations you are responsible for the overall daily execution of the operations ... Group retirement savings plan with company match * Paid holidays and generous paid time off

Zynga

Senior Director, Data Platform

Toronto, ON · On-site

Operating with high autonomy and direct executive sponsorship, you will act as a pathfinder: empowering our global studios to extract maximum value from central data and transforming the group to an ...

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Group Operations Director information

What does a Group Operations Director do?

A Group Operations Director is responsible for overseeing the operations of multiple business units or departments within an organization. Their main duties include developing operational strategies, ensuring efficient processes, managing budgets, and leading teams to achieve company goals. They work closely with other executives to align operations with the overall business strategy. Their role is critical in driving efficiency, maintaining quality standards, and supporting the company's growth.

What are the key skills and qualifications needed to thrive as a Group Operations Director?

To thrive as a Group Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or management. Familiarity with ERP systems, project management tools, and often certifications like Six Sigma or PMP are highly valuable. Exceptional leadership, decision-making, and communication skills enable you to drive cross-functional teams and manage complex organizational challenges. These competencies are essential for optimizing processes, achieving business objectives, and ensuring operational excellence across multiple departments or business units.

What are some common challenges faced by a Group Operations Director when overseeing multiple business units?

A Group Operations Director often navigates the complexities of aligning operational strategies across diverse business units, each with its own unique processes and objectives. Balancing standardization with the flexibility each unit requires can be challenging, as can ensuring clear communication and consistent performance metrics. Additionally, managing cross-functional teams and adapting to rapidly changing market conditions requires strong leadership and a proactive approach to problem-solving. Regular collaboration with unit heads and continuous process improvement are key to overcoming these challenges.

What are the most commonly searched types of Group Operations jobs in Toronto, ON?

The most popular types of Group Operations jobs in Toronto, ON are:

Group Operations Director jobs near you
Infographic showing various Group Operations Director job openings in Toronto, ON as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

GROUP ACCOUNT DIRECTOR

TANK Worldwide

Toronto, ON • On-site

Full-time

Posted 11 days ago

Key responsibilities

  • Take ownership and lead a group of accounts.

  • Manage the internal team including account directors to ensure proper planning, management of activities, resources, forecasting, and revenues.

  • Develop new business opportunities within assigned brands and identify growth opportunities within the pharmaceutical market.

Job description

WHO WE ARE

Grey Health is the culmination of the rich legacies of two powerhouse brands -Grey and TANK. With borderless employees spread across 20 studios in 18 countries, we all work collaboratively with one mission in mind: to deliver famously effective ideas that drive business results for top tier clients in the health and wellness market. In 2023, Grey was named a Top 100 Most Loved Workplace and our agency network and The Grey Group, ranked in the top ten award winners at the Cannes Lions International Festival of Creativity.

While TANK and Grey maintain their unique identities and market presence, they now benefit from shared resources and strategic direction that help us unlock new opportunities across the globe.

POSITION OVERVIEW 
As the Group Account Director, you will lead and nurture a critical cluster of pharmaceutical accounts, serving as the primary strategic partner for senior clients and a mentor for your account teams. This pivotal role combines deep industry expertise with robust leadership, focusing on driving account growth, ensuring the flawless execution of complex campaigns, and proactively identifying opportunities to expand the agency's value and market presence within the pharmaceutical sector.

KEY RESPONSIBILITIES 

  • Take ownership and lead a group of accounts.
  • Manage the internal team including account directors for a collection of brands to ensure the proper planning and management of activities, resources, forecasting and revenues
  • Develop new business opportunities within assigned brands and identifies new opportunities for growth within the pharmaceutical market at large
  • Be responsible for the growth and development of their team
  • Actively involved in the day-to-day management of the Client Services department assisting the VP Client Services to proactively identify, manage, resolve issues among the group or operations

Client Management:

  • Develop a deep understanding of the strategic/tactical needs of each brand under their responsibility and participates in the development of the strategic and tactical brand plans with their Account teams
  • Develop and maintain long-term partnerships with both the brand team and senior management
  • Meet regularly with senior positioned clients to assess status of the partnership and intervene quickly to resolve any identified issues
  • Manage the execution and delivery of outputs for a portfolio of brands by identifying and securing the resources to achieve this

Business Management Leadership:

  • Approve the forecasting, revenue phasing and tracking for a portfolio of brands
  • Execute regular touch points (one-on-ones) with direct reports to ensure continuous delivery of high quality deliverables
  • Train and coach their Account team as well as Clients Services in terms of operations process and finance
  • Be responsible for the continuous improvement of Tank processes and policies and manage the impact they may have on team performance
  • Work with the team to continuously improve the Tank processes and policies

Account Team Leadership:

  • Provide leadership by anticipating opportunities and roadblocks in order to optimize team performance and intervene accordingly
  • Act as a role model and coach to the account directors and other direct reports
  • Actively meet with account directors and their teams to ensure the management of projects are running smoothly
  • Be actively involved in ensuring the cross-fertilization of best practices within their teams and the Client Services group as a whole
  • Provide guidance and clarity in identifying team priorities and gaps
  • Contribute in employee recruitment, management of performance issues and termination when necessary

Business Development:

  • With a focus on growing the agency's business, develop new business opportunities within current client base and potential prospects
  • Network within the industry with the goal of building relationships
  • Identify and enable initiatives to expand our value with clients and make us an indispensable partner to their business
  • Recognize and activate opportunities that can expand on the Tank value with present clients

Key Internal Leader and Partner: 

  • Monitor the performance of projects and programs, serving as a change manager to optimize the process
  • Manage processes through internal teams, clients and suppliers
  • Ensure that client mandates are successfully carried out
  • Provide clear and timely information to any internal resources involved in projects
  • Ensure clear, open and respectful communication between directors and associates

Personal Leadership and Accountability:

  • Commit to excellence, personal and professional growth, and continually expand knowledge for themselves and their direct reports
  • Implement new ways to do things better that are grounded in a passion for the business and the agency
  • Work with integrity on all projects and holds him/herself accountable for delivering on expectations
  • Seek feedback, listen, and act on it
  • Stay current with industry news and the competitive environment
  • Assist in creating and building an agency culture that reinforces high levels of client service, operational excellence, commitment, respect and team spirit
  • Collaborate to ensure that work produced is consistently of the highest quality

WHAT YOU WILL NEED

  • Bachelor degree in a relevant discipline
  • 10 to 15 years of pharma agency experience
  • 5 years of experience as account director including management of major accounts
  • Experience in building and managing teams including coaching and mentoring
  • Proficiency and understanding of operations including the Tank process
  • Excellent knowledge of the trends of the communication and marketing industries
  • Strong strategic ability
  • Business savvy and financial acumen
  • Great communication and persuasion skills
  • Self-starter aptitude and ability to work autonomously
  • Inspirational leadership with ability to propose effective solutions and make decisions
  • Emotional intelligence
  • Ability to build trust relationships
  • Passion about getting things done within stringent internal/external timelines and deadlines
  • Multitasking ability and capacity to work under pressure in fast-paced evolving and growing internal/external environments
  • Desire to be an important member of business growth
  • Planning and organizational skills

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