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Ground Transportation Agent Jobs (NOW HIRING)

Dfwairport

Job Overview Under general supervision of the Ground Transportation Shift Supervisor, monitors the activity of commercial ground transportation operators at airport passenger loading areas and ...

Tulsa International Airport

Landside Agent

Tulsa, OK · On-site

JOB SUMMARY Under general supervision, the landside agent maintains a safe, secure, and convenient ... Enforces airport rules and regulations relating to ground transportation and security activities.

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How much do ground transportation agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ground transportation agent in the United States is $22.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $26.44 per hour, depending on experience, location, and employer.

What is a ground transportation agent?

Ground Transportation Agents are professionals responsible for coordinating and facilitating the movement of passengers, luggage, or cargo between airports, hotels, and other destinations. They assist travelers with transportation arrangements, provide information on schedules, and ensure smooth transfers. These agents often work at airports, train stations, or bus terminals, helping to resolve issues and maintain high customer service standards. Their role is essential in ensuring efficient and safe ground transportation operations.

How does a ground transportation agent typically collaborate with other airport personnel to ensure smooth passenger transfers?

Ground Transportation Agents work closely with airline staff, security personnel, and shuttle or taxi operators to coordinate the safe and timely movement of passengers between terminals and external transportation. Effective communication and teamwork are essential, especially during peak travel times or when accommodating passengers with special needs. Agents often serve as the primary point of contact, relaying real-time information about arrivals, departures, or delays to ensure a seamless travel experience for passengers.

What are the key skills and qualifications needed to thrive as a ground transportation agent, and why are they important?

To thrive as a Ground Transportation Agent, you need strong organizational abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with transportation management systems, scheduling software, and basic logistics tools is often required. Excellent customer service skills, effective communication, and problem-solving abilities help agents manage schedules and address client concerns efficiently. These skills ensure safe, timely, and high-quality transportation services for clients and organizations.

What is the difference between Ground Transportation Agent vs Shuttle Driver?

AspectGround Transportation AgentShuttle Driver
CredentialsDriver's license, possibly certification in customer serviceValid driver's license, commercial driver's license (CDL) if required
Work EnvironmentAirports, hotels, transportation hubs, customer service settingsShuttle buses, airports, hotels, transportation services
Employer & IndustryAirlines, hotels, transportation companiesTransportation services, hotels, airports
Primary DutiesAssist passengers, handle luggage, provide customer serviceTransport passengers between locations, ensure safety

Ground Transportation Agents and Shuttle Drivers both operate in transportation environments and require valid licenses. However, Ground Transportation Agents focus more on customer service and assisting passengers at transportation hubs, while Shuttle Drivers primarily focus on safely transporting passengers between locations. Both roles are essential in the transportation industry and often overlap in work settings.

What do ground transportation agents make?

Ground transportation agents typically earn an hourly wage that ranges from minimum wage to around $15-$20 per hour, depending on experience, location, and employer. Some positions may also include tips or bonuses, and the role often requires good customer service skills and knowledge of scheduling and safety protocols.

What cities are hiring for Ground Transportation Agent jobs?

Cities with the most Ground Transportation Agent job openings:

Who are the top companies hiring for Ground Transportation Agent jobs?

The top employers for Ground Transportation Agent jobs are:

What states have the most Ground Transportation Agent jobs?

States with the most job openings for Ground Transportation Agent jobs include:

What are popular job titles related to Ground Transportation Agent jobs?

For Ground Transportation Agent jobs, the most frequently searched job titles are:

Ground Transportation Agent jobs near you

Senior Associate Ground Transportation Agent

Pavillion, WY • On-site

Dallas Fort Worth International Airport
Translation Services • 1 - 5K employees
Learn more about Dallas Fort Worth International Airportexternal

Full-time

Re-posted 17 days ago

Dallas Fort Worth International Airport rating

8.9

Company rating: 8.9 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

3rd of 19 rated airports

Job description

Job Overview
Under general direction of Ground Transportation Shift Supervisor, provides front-line supervision and coaching of Guest Assistants; performs routine daily operations matters as assigned by management; monitors the activity of commercial ground transportation operators on the airport and administers related rules and regulations; monitors and enforces public vehicle parking and stopping activities to ensure compliance with airport resolutions, rules or orders; provides customers with information and assists in resolving problems.
What you will be doing:
  • Provides first-line decisions on exceptions to standard operating procedures within delegated limits.
  • Assigns Guest Assistant personnel and equipment in the terminals.
  • Assists Shift Supervisor in providing directions to Guest Assistants; monitors the performance of shift subordinates; provides recommendations to supervisory staff on performance evaluations.
  • Provides break and lunch relief for Guest Assistants.
  • Receive briefings from preceding Ground Transportation Agent and briefs succeeding Ground Transportation Agent regarding unusual problems or situations.
  • Performs inspection of the terminals, both landside and airside; ensures compliance with safety, security, environmental and cleanliness standards; ensures public areas meet terminal standards for "show readiness"; reports significant deficiencies to Airport Operations Center AOC).
  • Performs daily inspection of Ground Transportation customer service phones.
  • Monitors the activity of ground transportation operators to ensure compliance with Code of Rules and Regulations and writes reports of non-compliance; assists with Ground Transportation operator counseling.
  • Patrols and monitors parking areas for violations and initiate appropriate action to ensure compliance with airport parking resolutions, rules or orders; uses verbal warnings, written warnings and/or issues parking citations; requests Department of Public Safety assistance when necessary to enforce rules.
  • Assists Airport customers by providing accurate information regarding ground transportation and airport facilities; resolves problems between commercial operators and customers.
  • Provides information to public parkers regarding parking resolutions rules or orders in order to increase voluntary compliance.
  • Testifies at ground transportation appeal hearings and parking adjudication hearings and in Municipal Court to provide case-related information.
  • Locates and retrieves lost items/passengers.
  • Completes required logs and reports.
  • Assists Operations/Ground Transportation Regulations with mass inspections of Ground Transportation vehicles.
  • Observes passenger loading area to monitor commercial operators loading passengers and baggage into vehicles.
  • Inspects dispatch tickets and driver manifests to verify operators are reporting to assigned locations; assists the Ground Transportation Dispatcher in reassigning commercial operators to different loading areas.
  • Assists in the evacuation of the terminal area when necessary.

What you need:
  • Completion of high school curriculum or equivalent.
  • One (1) year of experience in a position requiring extensive public contact.
  • Possession of a valid Class C driver's license.
  • Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport's Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.
  • This is a designated safety sensitive position as defined in DFW Airport's Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.

What we desire:
  • Ability to speak a foreign language.

About Us
We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.
Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.
Bring your talents to DFW. Live and work with purpose.

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